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JAZ Neo Saraya Palms - All inclusive

Property class: 4

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Photo gallery for JAZ Neo Saraya Palms - All inclusive

A beach with rows of sun umbrellas and lounge chairs. - JAZ Neo Saraya Palms - All inclusive (Makadi Bay)
A resort with a central swimming pool, palm trees, and a large building complex. - JAZ Neo Saraya Palms - All inclusive (Makadi Bay)
An outdoor dining area with thatched roofs, wooden tables, and chairs, surrounded by lush greenery and flowering plants. - JAZ Neo Saraya Palms - All inclusive (Makadi Bay)
A golf course with multiple bunkers, a clubhouse, and a parking area. - JAZ Neo Saraya Palms - All inclusive (Makadi Bay)
A lobby with a round seating area, a reception desk, and a chandelier. - JAZ Neo Saraya Palms - All inclusive (Makadi Bay)
You can look forward to a free breakfast buffet, an adjacent golf course, and free water park access at JAZ Neo Saraya Palms - All inclusive. The on-site international cuisine buffet restaurant, Shams main Restaurant, offers breakfast, lunch, and dinner. Enjoy onsite activities like volleyball and basketball. A swim-up bar, a poolside bar, and a terrace are available to all guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio

A hotel room with a large bed, a sofa, a dining table, and a balcony with chairs.

Studio

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

A hotel room with a bed, a dining table, two chairs, a balcony with a table and chairs, and a view of the city.

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a large window, a balcony, a bed, two wicker chairs, a small table with a plant, and a lamp.

Suite, 2 Bedrooms

8.0 out of 10
Very good
(3 reviews)
  • 160 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms

A hotel room with a bed, a small table, a chair, and a view of a garden through large windows.

Suite, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 275 sq m
  • 3 bedrooms
  • Sleeps 6
  • 4 Queen Beds

About the neighborhood

Located in Makadi Bay, JAZ Neo Saraya Palms - All inclusive is next to a golf course and near a private beach. Submarine Tours at Makadi Bay and 7BFT KiteHouse are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Makadi Water World and Desert Rose Aqua Park. Looking to get your feet wet? Scuba diving, snorkeling and windsurfing adventures can be found near the property. Visit our Makadi Bay travel guide
View more Resorts in Makadi Bay
Map
Madinat Makadi, Safaga Road, P.O. Box 178, Makadi Bay

What's nearby

  • A coastal cityscape with a clear blue sky, calm sea, and several boats.
    Makadi Bay Beach
    10 min walk - 0.6 miles
  • A harbor with colorful buildings, a large boat, and several smaller boats docked.
    Marina Hurghada
    49 min drive - 25.7 miles
  • Submarine Tours at Makadi Bay
    19 min walk - 1.0 mile
  • Makadi Water World
    5 min drive - 1.4 miles
  • Old Town Sahl Hasheesh
    23 min drive - 6.8 miles

Getting around

  • Hurghada Intl. Airport (HRG)
    44 min drive

Restaurants

  • Ariel Xanadu Makadi Bay
    17 min walk
  • Beach Xanadu Makadi Bay
    16 min walk
  • Taj Mahal Restaurant
    16 min drive
  • Restaurant at Jaz Makadi Oasis Resort
    12 min walk
  • Pool Bar at Cleopatra Luxury Resort
    15 min drive

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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
9.4 out of 10, Exceptional, 1,020 reviews
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Property amenities

Restaurants on site

  • Al Gezira Bar
  • Beach Bar
  • Coco Pool Bar
  • Manzar Bar
  • Shams main Restaurant

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that as per the regulations of the Egyptian Ministry of Tourism, travelers who are not citizens of Egypt must pay in non-Egyptian currency. Non-citizens with proof of residency in Egypt may pay in local currency with a money exchange receipt from a local registered bank or FX exchange route.
A birth certificate should be presented for children younger than age 12.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property advises that proper swim attire is required to access the pool and the beach.
This property enforces a smart-casual dress code at its restaurants.

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does JAZ Neo Saraya Palms - All inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is JAZ Neo Saraya Palms - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JAZ Neo Saraya Palms - All inclusive?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at JAZ Neo Saraya Palms - All inclusive?

Check-out is at noon.

Does JAZ Neo Saraya Palms - All inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at JAZ Neo Saraya Palms - All inclusive?

Yes, the property is all-inclusive.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JAZ Neo Saraya Palms - All inclusive Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 65 out of 107 reviews
Rating 8 - Good. 30 out of 107 reviews
Rating 6 - Okay. 6 out of 107 reviews
Rating 4 - Poor. 4 out of 107 reviews
Rating 2 - Terrible. 2 out of 107 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good specially the stuff they are doing their best to make every thing in the best shape and always helpful and kind. The room was big and comfortable and the food taste was very delicious and quality was good
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service but too intimate for me

Smaller complex than we are use to pool area also small Service was excellent just depends whether your prefer this more quieter intimate setting
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This four-star hotel exceeded our expectations. With amazing location among greenery next to a golf course, excellent food in all-inclusive restaurants, high cleaning standards and professional staff (including very helpful and friendly Negm at the reception desk), you cannot go wrong with this choice. It's an excellent value for money. Highly recommended.
Stayed 3 nights in Dec 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Photos will say more words
Stayed 10 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, rooms were huge, the entertainment guys tried there best to get everyone involved, especially ameel, sorry if spelt wrong, the bar staff were great, the highlight of our holiday was the lifeguard Hassan, from the moment we arrived he took an interest and advised us where to sit etc, he helped me when I was ill and prepared a vip area for my wife on her birthday, he also helped my daughter to learn how to swim and showed my son how to swim a lot better, every day he greeted us with a smile and we looked forward to seeing him
Stayed 14 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel offered exactly the calm and quiet environment that we were looking for. The staff was very polite and helpful especially Mr Ghareeb at the front desk. The room was spacious and very clean. Definitely worth it to come back.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun, thanks Jaz Sarayat palms
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent support from staff
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service by staff
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was really nice and clean but the outside the area was not too clean.
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds! 10 min walk to the beach but there were shuttles all day. All around a wonderful stay! The staff was very accommodating and went out of their way to make sure you had everything you need! Thank you!
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities

They must lower the price per night

Small pools. Lack of food variety and quality. Poor snacks. High price for the provided services and facilities.
Stayed 3 nights in Apr 2019
Verified review

6/10 Okay

They had no swimming pool onsite
Stayed 9 nights in Aug 2024
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The one problem we had that stopped an excellent was that we had birds nesting over our patio so it was filthy and smelly - I reported this every day but it was only jetwashed a few times so we couldn’t use the patio area - felt this problem wasn’t taken seriously and it was too dirty for the room cleaner to tackle with a mop
Stayed 10 nights in Jul 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
To much problems with the technical equipment of the rooms.
Stayed 9 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très beau séjour personnel d’une gentillesse extrême
Stayed 10 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon séjour, malgré un accueil désagréable. Pour voir les poissons et les coraux, il faut aller à l'embarcadère ou carrément faire une excursion snorkling.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Bra hotell med alla bekvämligheter och säbra service
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Færre retter end de store hoteller men maden var mere velsmagende. Meget roligt hotel med flotte grønne omgivelser. Værelserne er meget store og alt er rent med god service. Personalet er meget venligt og service minded. Gode udendørsområder. Adgang til gode tennisbaner og en god tennis træner med rimelige priser. .
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal von den Reinigungskräften bis hin zu den Gärtnern, den Köchen und den Kellnern alle sehr freundlich, zuvorkommend und hilfsbereit
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastisk pool, og super service ved poolen. Værelserne er meget normale men på ingen måde negativt. Strandområdet er lidt arealmæssige lidt presset, til gengæld er strand fin og der er mindre end 50 meter til snorkling med koraller. Kan bestemt anbefale Ala carte restaurant, men ikke de øvrige
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E’ una struttura davvero molto bella, enorme e ha tutto ciò di cui una persona in vacanza dovrebbe avere. Io ci ritornerei molto volentieri
Stayed 10 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mycket trevlig personal och Wfi på hela området. Bra mat och väldigt säkert område
Stayed 9 nights in Feb 2025