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Overview of The Whitehall Houston

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Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, Tempur-Pedic beds, in-room safe, desk
Premium bedding, Tempur-Pedic beds, in-room safe, desk

The Whitehall Houston

4 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationToyota Center17 min walk
    Popular LocationDowntown Aquarium18 min walk
    Popular LocationDiscovery Green19 min walk
    AirportHouston, TX (IAH-George Bush Intercontinental)24 min drive

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About this area

Houston

Located in Houston, The Whitehall Houston is in the city center and near a metro station. The area's natural beauty can be seen at Discovery Green and Hermann Park, while Toyota Center and Houston Natural Science Museum are cultural highlights. Downtown Aquarium and Children's Museum of Houston are not to be missed.
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Popular Location

What's nearby

  • Houston City Hall - 12 min walk
  • House of Blues Houston - 14 min walk
  • Toyota Center - 17 min walk
  • Downtown Aquarium - 18 min walk
  • Discovery Green - 19 min walk

Getting around

  • Houston Station - 5 min drive
  • Downtown Transit Center Station - 7 min walk
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • Edgar's Hermano – Restaurant offering Tex-Mex cuisine. Serves breakfast, brunch, lunch, and dinner, happy hour available. Kids' menu available.
  • Buffalo Bayou Coffee – Serves lunch.

About this property

The Whitehall Houston

Romantic Houston hotel in Downtown Houston, near Toyota Center
This hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a coffee shop/café, and a 24-hour business center are onsite. All 259 rooms offer free WiFi and free wired Internet, TVs with cable channels, and comforts like Tempur-Pedic beds and premium bedding. Other amenities available to guests include room service, free weekday newspapers, and hair dryers.
The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Free area shuttle up to 1.0 mi
  • Limo/town car service

Food and drink

  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Dogs welcome
Up to 50 lbs
Pets cannot be left unattended
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Frequently asked questions

4.2
Very Good
Rating 5 - Excellent. 493 out of 943 reviews
5 - Excellent 52%
Rating 4 - Good. 259 out of 943 reviews
4 - Good 27%
Rating 3 - Okay. 120 out of 943 reviews
3 - Okay 13%
Rating 2 - Poor. 41 out of 943 reviews
2 - Poor 4%
Rating 1 - Terrible. 30 out of 943 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.6/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Staff was very friendly. Great place to stay ,we was close to all the spots we went to. Felt safe.
Stayed 2 nights in May 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was old nothing new I had better for downtown if wasn’t good to me
Stayed 3 nights in May 2021

3/5 Okay

Traveled with partner
Disliked: Cleanliness
Very nice from the outside and the lobby.
Stayed 4 nights in May 2021

2/5 Poor

Traveled with family
Liked: Staff & service, amenities
Hotel was ok. I expected a bit more boutique style. Our room was by the stairs and ice vending machine which was not working. All night we heard a thumping noise which made it hard to sleep. Our room had a handicap bathroom in it. I’ve stayed in hotels that were accessible and they were fine. This shower was literally a curtain and a shower head that detached. We did a staycation with my mother for Mother’s Day and the hotel was not what I had expected.
Stayed 1 night in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2021