Ratings based on 2,030 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
Great value for the price
by A verified traveler
Posted Apr 17, 2024 on Expedia
I had to wait forever for the shuttle to pick me up at the airport. They do not serve a free hot breakfast. Their menu is extremely pricey for dinner. I’m less than satisfied on how long I had to wait to get checked in.
by A verified traveler
Posted Apr 16, 2024 on Expedia
by A verified traveler
Posted Apr 16, 2024 on Expedia
Property is aging, some cosmetic upgrades done but can tell its age. Check in was a painful process due to the freezing computer systems. Staff were very friendly and it appeared clean besides the very stained chair in our room.
Comment from Hotel Management
Apr 16, 2024 by Manager, Hotel Management
Hello Amanda,We appreciate your feedback on your recent stay. Our team strives to provide a warm welcome and maintain cleanliness throughout the hotel. Your comments on the check-in process and room condition will be shared with our team for improvement. We hope overall you were able to enjoy your time with us.
by A verified traveler from Fort McMurray
Posted Apr 15, 2024 on Expedia
Shuttle service back/from HIA was timely and reliable.
Comment from Hotel Management
Apr 16, 2024 by Manager, Hotel Management
Hello nelson,We are delighted to hear that you found our shuttle service to be prompt and dependable. Your satisfaction is important to us, and we appreciate your positive feedback on this aspect of your stay. Should you have any further comments or suggestions, please feel free to reach out to us.
by A verified traveler
Posted Apr 15, 2024 on Expedia
There's some kind of car rental parking lot next door and car alarms went off intermittently throughout the night.
Comment from Hotel Management
Apr 16, 2024 by Manager, Hotel Management
Hello Neil, We apologize for any inconvenience caused by external noise disturbances. Your feedback is valued and will be shared with our team for future improvements to enhance our guests' experiences. We hope you still found some aspects of your stay enjoyable.
by A verified traveler from Anacoco
Posted Apr 14, 2024 on Expedia
Easy to get to, and I like I can leave car there
Comment from Hotel Management
Apr 15, 2024 by Manager, Hotel Management
Hello Tracy,We're pleased to hear you found our hotel's location convenient for your needs. Your feedback is valued and we thank you for choosing to stay with us. We hope you enjoyed your time here and look forward to welcoming you back in the future for another great stay!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Close too airport. Convenient shuttle
Comment from Hotel Management
Apr 16, 2024 by Manager, Hotel Management
Hello Clayton, We appreciate your feedback concerning the hotel's proximity to the airport and the shuttle service provided. Your comments will be shared with our team for their awareness and future improvement. It's great to hear that our location and services were convenient for your needs.
by A verified traveler
Posted Apr 11, 2024 on Expedia
Comment from Hotel Management
Apr 14, 2024 by Manager, Hotel Management
Hello Melissa,We are delighted to hear that you had a pleasant experience during your stay with us. Please don't hesitate to share any further feedback with us directly so we can continue to improve our services. We look forward to welcoming you back in the future.
by A verified traveler
Posted Apr 11, 2024 on Expedia
While an older hotel, upgrades have been made to this property. It has a fine restaurant. Try the bayou creole dish.
Comment from Hotel Management
Apr 13, 2024 by Manager, Hotel Management
Hello Jon,We appreciate your feedback on the recent property upgrades and our fine dining options. The bayou creole dish is indeed a popular choice among our guests. Your dining experience is important to us, and we hope to welcome you back in the future.