Ratings based on 383 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 5, 2024 on Expedia
Comment from Hotel Management
Apr 7, 2024 by Cristela Diaz, Hotel Management
Dear Christy,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back on your next visit to the area.
by A verified traveler
Posted Mar 19, 2024 on Expedia
The only thing I did not like about this hotel was the water pressure in our room. It would shut off to a dribble in the middle of a shower or washing your face at the sink. I didn’t tell the hotel because we were only there for a couple of days so we just put up with it. The hotel was nice and looked newly renovated. The breakfast was ok. Typical for a hotel. The staff was very nice.
Comment from Hotel Management
Mar 21, 2024 by Cristela Diaz, Hotel Management
Dear Laura,Thank you for choosing our hotel and for providing feedback about your recent stay with us. I would like to start by apologizing for not meeting your expectations during your visit. We always strive to make each guest's stay as pleasant and comfortable as possible. Unfortunately, on the day of your stay, the city was conducting maintenance to replace some pipes, which forced us to temporarily shut off the water, resulting in low water pressure.I sincerely hope that you will consider giving us another chance to exceed your expectations during a future stay. I assure you that your unsatisfactory experience was an exception and not reflective of the level of service we aim to provide to all our guests.Sincerely,Cristela DiazAssistant General Manager
by A verified traveler
Posted Mar 17, 2024 on Expedia
The staff was very friendly
Comment from Hotel Management
Mar 21, 2024 by Cristela Diaz, Hotel Management
Dear Jose,Thank you for taking the time to tell us about your experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Cristela DiazAssistant General Manager
by A verified traveler from madison
Posted Mar 9, 2024 on Expedia
I didn’t like the entrance only because of the construction that is going on.
Comment from Hotel Management
Mar 14, 2024 by Cristela Diaz, Hotel Management
Dear Lisa,Thank you for taking the time to tell us about your experience with us. Please note that your feedback is extremely valuable to us. We use feedback, like yours, to make changes to our brand to improve the guest experience.
by A verified traveler
Posted Mar 7, 2024 on Expedia
Contruction near by is annoying.
Comment from Hotel Management
Mar 7, 2024 by Cristela Diaz, Hotel Management
Dear Jingge,Thank you for taking the time to tell us about your experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Cristela DiazAssistant General Manger
by A verified traveler
Posted Mar 4, 2024 on Expedia
Everything
Comment from Hotel Management
Mar 7, 2024 by Cristela Diaz, Hotel Management
Dear Migue,Thank you for taking the time to tell us about your experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Cristela DiazAssistant General Manger
by A verified traveler from Copperas Cove
Posted Feb 4, 2024 on Expedia
Ease of check in, but was difficult to get to because of the construction happening in front of the hotel
Comment from Hotel Management
Feb 18, 2024 by Cristela Diaz, Hotel Management
Dear Jacqueline, Thank you for taking the time to give us your feedback. I hope that the next time you stay with us, the construction is already finished.
by A verified traveler
Posted Dec 26, 2023 on Hotels
Comment from Hotel Management
Feb 4, 2024 by Cristela Diaz, Hotel Management
Thank you for taking the time to give us a feedback.
by A verified traveler
Posted Dec 26, 2023 on Expedia
Comment from Hotel Management
Jan 2, 2024 by Cristela Diaz, Hotel Management
Dear James,Thank you for choosing to stay with us and for sharing your experience.
by A verified traveler
Posted Dec 24, 2023 on Expedia
Comment from Hotel Management
Dec 25, 2023 by Cristela Diaz, Hotel Management
Dear Luis,Thank you for taking the time to give us a wonderful feedback. We are very happy to hear about the excellent stay that we were able to share with you. It is always our top priority to provide a satisfactory experience to all our guests.