Hope Vacations

Outstanding property and amazing communication. Round the clock. Strongly recommend for folks visiting Providence RI

Nice older hotel, but homeless are right outside the door. The front staff at the desk were 2 men who had absolutely no customer service skills. I asked about parking and he said, "I don't own a car, so I don't know." The hotel was clean and the beds and everything were nice. We did buy breakfast in the hotel and the staff in the restaurant connected to the hotel were exceptional! It's right downtown and the location to walk to places was great, you just have to literally dodge and walk around/through the homeless camped right outside the door.

Intolerably uncomfortable beds. As a result, we left a day early. Air conditioning was a secondary problem. It defaulted to 70 degrees no matter how many times it was reset. If you like to sleep in a cool room, avoid this property.

Overall the stay was average. The staff was very nice and the lobby was as well. The rooms could definitely use some updating -- the AC unit made a loud noise for a while once it was turned on, the water pressure was very low, and the TV went in/out a few times. The pool area was really nice!

Location