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JEN Shenzhen Qianhai By Shangri-La

Property class: 4

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Exterior - JEN Shenzhen Qianhai By Shangri-La (Shenzhen)
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Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers - JEN Shenzhen Qianhai By Shangri-La (Shenzhen)
STUDIO(XL) | View from room - JEN Shenzhen Qianhai By Shangri-La (Shenzhen)
Breakfast, lunch, dinner served; Asian cuisine, pool views - JEN Shenzhen Qianhai By Shangri-La (Shenzhen)
JEN Shenzhen Qianhai By Shangri-La combines upscale amenities with modern comfort. Travelers unwind in the sauna or take refreshing dips in either pool. The property features two bars and an on-site coffee shop, with free WiFi keeping everyone connected throughout their stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for STUDIO+ King

STUDIO+ King | Premium bedding, down comforters, individually decorated

STUDIO+ King

  • Bay view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO+ Twin

Premium bedding, down comforters, individually decorated

STUDIO+ Twin

  • Bay view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for STUDIO(XL)

STUDIO(XL) | Premium bedding, down comforters, individually decorated

STUDIO(XL)

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO(L)

STUDIO(L) | Premium bedding, down comforters, individually decorated

STUDIO(L)

  • Bay view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO King

STUDIO King | Premium bedding, down comforters, individually decorated

STUDIO King

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO Twin

Premium bedding, down comforters, individually decorated

STUDIO Twin

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located in Nanshan, a neighborhood in Shenzhen, JEN Shenzhen Qianhai By Shangri-La is near a metro station and near theme parks. Xin'an Nantou Ancient City is a notable landmark and some of the area's popular attractions include Window of the World and Splendid China Folk Village. Check out an event or a game at Shenzhen Bay Sports Center, and consider making time for Happy Valley, a top attraction not to be missed. Visit our Shenzhen travel guide
Map
No. 399 Qianwan 1st Road, Qianhai, Shenzhen-Hong Kong Corp Zone, Nanshan D., Shenzhen, Guangdong, 518054

What's nearby

  • Xin'an Nantou Ancient City
    Xin'an Nantou Ancient City
    2 min drive - 1.5 miles
  • Window of the World
    Window of the World
    10 min drive - 6.9 miles
  • Qianhai International Conference Center
    11 min walk - 0.6 miles
  • Qianhai Vanke International Conference Center
    11 min walk - 0.6 miles
  • OH Bay
    2 min drive - 1.3 miles

Getting around

  • Menghai Station
    6 min walk
  • Xili Railway Station
    9 min drive
  • Shenzhen Intl. Airport (SZX)
    34 min drive

Restaurants

  • 炳胜私厨
    15 min walk
  • McDonald’s (麦当劳)
    13 min walk
  • 潮发潮汕牛肉店
    15 min walk
  • Kuddo Coffee
    16 min walk
  • 横屋·駅前拉面
    20 min walk

About this property

JEN Shenzhen Qianhai By Shangri-La

Upscale hotel near Xin'an Nantou Ancient City
Located close to Shekou Ferry Terminal and Shenzhen Bay Sports Center, JEN Shenzhen Qianhai By Shangri-La provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna. The on-site Asian cuisine restaurant, 开唐新派亚洲厨房, offers breakfast, brunch, lunch, dinner, and al fresco dining. Fitness classes are offered at the 24-hour gym; the property also has dry cleaning/laundry services, an outdoor entertainment area, and 2 bars. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • Coworking spaces, smoke-free premises, and multilingual staff
Room features
All 369 individually furnished rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 44-inch LCD TVs with cable channels
  • Wardrobes/closets, children's slippers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: HKD 170 for adults and HKD 85 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KOAN
  • 前海精酿
  • 开唐咖啡吧
  • 开唐新派亚洲厨房

Things to do

  • 24-hour gym
  • Fitness classes
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12 meeting rooms
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 44-inch LCD TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for HKD 260 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately HKD 170 for adults and HKD 85 for children
  • Rollaway bed fee: HKD 260 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to December
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Jen Shenzhen Qianhai By Shangri La
JEN Shenzhen Qianhai By Shangri-La Hotel
JEN Shenzhen Qianhai By Shangri-La Shenzhen
JEN Shenzhen Qianhai By Shangri-La Hotel Shenzhen

Frequently asked questions

Does JEN Shenzhen Qianhai By Shangri-La have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 6:00 AM–10:00 PM.

Is JEN Shenzhen Qianhai By Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JEN Shenzhen Qianhai By Shangri-La?

Check-in start time: 2:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at JEN Shenzhen Qianhai By Shangri-La?

Check-out is at noon.

Where is JEN Shenzhen Qianhai By Shangri-La located?

Located in Nanshan, this hotel is 1.8 mi (3 km) from Xin'an Nantou Ancient City and within 6 mi (10 km) of Shenzhen Bay Sports Center and Shekou Ferry Terminal. Shenzhen Bay Park and Window of the World are also within 9 mi (15 km). Menghai Station is 6 minutes by foot and Qianwan Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JEN Shenzhen Qianhai By Shangri-La Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 131 out of 173 reviews
Rating 8 - Good. 32 out of 173 reviews
Rating 6 - Okay. 5 out of 173 reviews
Rating 4 - Poor. 1 out of 173 reviews
Rating 2 - Terrible. 4 out of 173 reviews

Reviews

Verified

10/10 Excellent

Michael Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean rooms, good value for money, 10 min walk to subway and 15 min walk to nearest mall. Restaurants and beautiful park nearby.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Wai-Sing

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! I was particularly impressed by the massive fitness area. I loved it as I always needed to work out as my daily routine. The lobby smells nice too
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Junli

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean with no unpleasant odors. The surrounding environment was nice and quiet.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff, Nice facilities and services
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

JONGCHAE

Liked: Cleanliness, staff & service, amenities
Fitness Center is very good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shiu Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the water front. Room layout is efficient and compact. Overall it serves my need.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Chun Ting

Liked: Cleanliness, staff & service, amenities
Nice location, quiet and safe
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Yiu-Chun

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. I wish the outdoor pool was opened earlier though. I was hoping to get a swim in before my flight.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mahesh

Excellent Location, Cleanliness, Calm & Quiet Surroundings
Stayed 2 nights in May 2024
Verified

10/10 Excellent

YEE FAN

very good hotel

a very good hotel. nice people. good gym room and swimming pool.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, the environment is very nice too
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jen is a very new hotel and the environment was young and fresh compared with other hotels in Shenzhen. It’s convenient to go to the shopping malls around
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Winny

Liked: Cleanliness, property conditions & facilities
Staff are pretty new. We’ve asked is there direct access to the mall across the street to avoid walking on the roads with kids. They said no, but we find out there is one at the end. Check in process is pretty long and staff needs to ask their managers for the questions we ask.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

lang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Kind staff and nice facilities. Drinking water equip is remarkable for quick hot and cold water.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New high tech and accommodating staff. Will surely come back
Stayed 6 nights in Apr 2025
Verified

8/10 Good

Jaeok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's modern and cozy hotel. Very clean and comfortable one for me. However there was no convenience store or super market.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, nice food at 5F, good spa and massage service, with huge gym room, but the so called luke warm water in the pool was cold.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Man Ting

Liked: Property conditions & facilities
Disliked: Cleanliness
Hardware is good. Check in by 5 p. Room is not ready. Cleanliness is lacking. Staff need to be trained on their soft skills especially when you cater to family demographic Thanks
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

ADELA CHING YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very new, so all the amenities are new of course. The room is very clean, the view over the cargo port was nice. Staff are very friendly. They don’t provide toothbrushes, shavers etc anymore in the room due to the sustainability law in China, but you can ask them for it, they will still provide upon request. The area at Qianhai is also new, very clean and very modern. Very different from other local area of China. It’s supposed to be a newly developed area for business hubs and higher end apartments. The hotel is very close to a nice waterfront, walkable distance, nice cool breeze. There are also quite a few new malls within 10-20 mins walk. Overall I enjoyed my stay here, reasonable price. I would come back again.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

David Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our 2nd time here, and we like the indoor swimming pool and it's huge gym
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Yawen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice stay
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

loo

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our first time here and we were shocked how huge their gym was compared to typical hotel gyms.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ho Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and Cozy Hotel
Stayed 1 night in Jul 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Good
Stayed 1 night in Apr 2025