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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a seasonal outdoor pool, near Victoria Harbour

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Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
In-room safe, desk, blackout drapes, iron/ironing board
Reception
In-room dining
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Harbour View Queen Room

Shower, hair dryer, slippers, towels

Deluxe Harbour View Queen Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
  • Harbor view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room | In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Queen Room

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View | In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 Queen Bed, Mountain View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • Mountain view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbor View

Club Room, 1 Queen Bed, Harbor View | In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 Queen Bed, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • Harbor view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

LCD TV

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • Harbor view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe City View Queen Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
Coffee/tea maker
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Harbour View Twin Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
  • Harbor view
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

View from room

Superior City View Twin Room

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbor View

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • Harbor view
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 3 min walk - 0.2 miles
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.1 miles
  • Soho - 2 min drive - 1.3 miles
  • Lan Kwai Fong - 2 min drive - 1.6 miles
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 2.8 miles

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, tour/ticket assistance, and a front-desk safe
  • Concierge services, a 24-hour front desk, and a TV in the lobby
  • Guest reviews give top marks for the helpful staff and location
Room features
All 283 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM–7:30 PM.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Check-out is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal, and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

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JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 362 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Great stay near Victoria tram way and harbor cruise Restaurant were very attentive Door staff were more than ready to help with wheelchair Great harbor view no other entertainment required
Stayed 2 nights in Jun 2025

10/10

Great hotel and location to the MRT (less than 1 min walk)
Stayed 4 nights in Apr 2025

10/10

Excellent location, within a quiet neighbourhood with good accessibility
Stayed 3 nights in Apr 2025

10/10

Very friendly and helpful staff. Nice spacious rooms.
Stayed 2 nights in Apr 2025

10/10

Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Stayed 3 nights in Apr 2025

6/10

Clean
Stayed 12 nights in May 2025

10/10

Good staff. Very helpful
Stayed 5 nights in May 2025

10/10

Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

10/10

Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025

10/10

Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.
Stayed 5 nights in Mar 2025

10/10

Good location and room clesn
Stayed 6 nights in Feb 2025

10/10

Room perfect with everything provided for a week’s stay
Stayed 6 nights in Jan 2025

8/10

Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024

10/10

Staff is excellent. Hotel is functioning and clean. Great area. Loved it for the price.
Stayed 1 night in Feb 2025

10/10

Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024

10/10

Nice area to be in, easy access to MTR with traditional hk food options nearby.
Stayed 2 nights in Jan 2025

4/10

N/A
Stayed 2 nights in May 2025

8/10

Excellent staff.
Stayed 4 nights in Jan 2025

10/10

All staff I met were really nice and the check-in/out procedure were smooth. I would like to use JEN again during my next trip!
Stayed 1 night in Feb 2025

10/10

Next door to HKU station so a great base to explore Hong Kong- only a few minutes walk to the lovely central and western district promenade too! Rooms are compact but well equipped and beds very comfortable. Staff all helpful and cleaning was a good standard. Small pool and decent Gym on top floor. Good option and we really enjoyed our stay here.
Stayed 4 nights in Feb 2025

10/10

Staff were very friendly and helpful at the front desk. Close to HKU MTR exit and the A10 airport bus stop.
Stayed 2 nights in Jan 2025

10/10

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

8/10

Good location, next to MTR station
Stayed 5 nights in Dec 2024

8/10

Lovely hotel with friendly staff (Jason was ant the front desk), and service. The hotel is probably a little bit outdated and some upgrade might help. Hotel location is really convenient, right next to airport bus A10 line and HKU MTR station. I stayed here 4-5 times and still love this area!
Stayed 4 nights in Feb 2025

10/10

Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024