Apartamentos en Hollenfels

“Not a great experience. The management company waited to send the log in instructions until the check in day and, as luck would have it, I had bad phone service that day. They didn't want to give me the entrance instructions until I paid the hefty cleaning fee --which I couldn't do because I had terrible phone service. Finally, they called me and gave me the keys to enter the unit, however, this was complicated by the fact that they kept telling me to look in the mailbox (where the keys were...

“I’m very disappointed with how this whole process has been handled. It started of by never hearing back for the property manager until the morning of my arrival. I had to contact multiple agents from hotels.com. Finally, when I was already 5 hours from my check in, I heard from them and they said the apartment was not available due to a leakage. They provided me an apartment on the second floor and lied to me when they said it was just one set of stair. Picture this, I was with my father on a...

“The check in experience was appalling, despite reaching out to the property ahead of the 3pm time, check in information was given the information only at 5pm because they forgot to send me the link ahead for the cleaning fees. I am travelling with a toddler and luggages so we checked in at another hotel nearby. On top of that the adress of the flat was not the one I booked ..The property said they would get back to me the next day. Which they never did. Apart from that the flat was nice, clean....