Ratings based on 260 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
2.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Jun 13, 2020 on Travelocity
by A verified traveler from California
Posted Mar 13, 2020 on Travelocity
It had an "Out Of Business" sign on the front door...
Comment from Hotel Management
Mar 18, 2020 by Guest Relations, Hotel Management
Dear James,
Thank you for leaving us your comments; we're disheartened to read them, as we are fortunately open for business! We apologize that it sounds like we were unable to serve you this time around, and hopefully, you'll allow us a chance to do so in the future. If you actually did stay with us, we'd like to learn where we fell short, so we can work to make the improvements that you deserve. Thank you, and we wish you safe and happy travels along your way.
by A verified traveler
Posted Feb 25, 2020 on Hotels
by A verified traveler
Oh, the hair!
Posted Feb 23, 2020 on HotelsWhen we arrived, we had to call to get someone to the office. There was no doorbell like most places.
Once in the room, it was obviously a room that was built in the 70s, which is fine, but the furniture was that old too. The tops of the dressers were replaced and had screws.
The beds were comfortable enough. I noticed in the bathroom that a bar of soap had been left behind. Fair enough, sometimes in cleaning you can miss a spot. When i actually got in the shower, there was hair on the shower wall and someone shampoo. This tells me the shower was not cleaned at all. Very dsappointing.
Comment from Hotel Management
Feb 27, 2020 by Guest Relations, Hotel Management
Dear Susan,
Your experience is not one we're proud of, and though we're pleased your bed was to your comfort, you deserved much better from us. Your voice will be heard and reflected in the improvements that we make. Forgive us and allow us to make this up to you in the future.
by A verified traveler
Posted Feb 22, 2020 on Expedia
by A verified traveler
Posted Feb 20, 2020 on Expedia
Very run down, broken, felt dirty. Gal ar desk was very friendly and helpful. Train very close, woke me up several times.
Comment from Hotel Management
Feb 25, 2020 by Guest Relations, Hotel Management
We appreciate your feedback. Although our friendly staff at the front desk left a positive impression on you, it is saddening to know that we fell short in meeting your expectations with cleanliness. Please accept our apologies for the unwanted noise from the train track that impeded from your sleep. We will look into your comments and use them as we take steps to improve our facility. We wish you happy and safe travels.
by A verified traveler
Posted Feb 19, 2020 on Ebookers
Property cheap and cheerful. Staff great TV superb position ideal
by A verified traveler from Annapolis, MD
Posted Jan 20, 2020 on Expedia
Paint on tub was cracked and peeling. Manager routinely left and did not return at posted time. Beds creaked. Water was hot when needed. Room was warm.
by A verified traveler
Disappointed
Posted Jan 10, 2020 on HotelsBeds are uncomfortable. Checked into 1st room and it wasnt cleaned- bed still not made, trash on counter, bathroom not cleaned. Assigned to another room where i asked to be away from people and they had someone next to me within a couple hours. Tons of empty rooms and they cant give you a little space. The people next door were going outside to smoke about every 15 min and their door squeked so bad it echoed in the room. Second night the room was cleaned but coffee wasnt restocked. 3rd night room wasnt cleaned and coffee not restocked again
Comment from Hotel Management
Jan 15, 2020 by Guest Relations, Hotel Management
Thank you for your feedback, and please accept our sincere apology for any inconvenience caused by the experience you've detailed. While we always do our best to accommodate our guests' requests, it is subject to room availability at that time. Nevertheless, your concerns have been shared with the appropriate departments for the benefit of future guests.
If your travels bring you back to our area, we hope you allow us to demonstrate our commitment to provide a refreshing experience to each guest.
by A verified traveler
Great staff but you get what you pay for.
Posted Jan 8, 2020 on HotelsCould feel the springs in the mattress, tub was stained pretty bad, room was dusty. Breakfast was packaged mini muffins and bananas. Coffee was meh. Only options for coffee were powdered creamer and packets of sugar and sugar substitute (I don't remember which type)
All the staff I encountered were incredibly friendly.