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Gem Riverside Hotel Hoi An

4.0 star property
Family-friendly hotel with spa services and a 24-hour front desk

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Photo gallery for Gem Riverside Hotel Hoi An

Family Quadruple Room, 2 Queen Beds, Bathtub | Balcony view
Front of property
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, sun loungers
Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • Spa

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Portable fan
Blackout drapes/curtains
  • 76 sq m
  • River view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Family Room, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
4 bedrooms
Portable fan
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Family Quadruple Room, 2 Queen Beds, Bathtub | Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
7 bedrooms
Portable fan
  • 50.0 sq m
  • River view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Portable fan
  • 80 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Double Room, City View, Corner

Superior Double Room, City View, Corner | Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
5 bedrooms
Portable fan
Blackout drapes/curtains
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, River View

Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
14 bedrooms
Portable fan
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Portable fan
Private bathroom
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

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Exterior

Hoi An Historic Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,001 reviews
Hoi An Historic Hotel

About the neighborhood

Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam

What's nearby

  • Hoi An Market - 11 min walk - 0.6 miles
  • Hoi An Impression Theme Park - 13 min walk - 0.7 miles
  • Chua Cau - 17 min walk - 1.0 mile
  • Hoi An Night Market - 18 min walk - 1.0 mile
  • An Bang Beach - 17 min drive - 3.8 miles

Getting around

  • Da Nang Station - 30 min drive
  • Da Nang Intl. Airport (DAD) - 53 min drive

Restaurants

  • ‪Market Terrace - ‬8 min walk
  • ‪The Noodle House - ‬9 min walk
  • ‪Hải Sản Hội An - ‬12 min walk
  • ‪Mr. Son - ‬5 min drive
  • ‪Red Sail - ‬11 min walk

About this property

Gem Riverside Hotel Hoi An

Upscale family-friendly hotel near Hoi An Market
Located close to Hoi An Cloth Market and Tan Ky House, Gem Riverside Hotel Hoi An provides a poolside bar, a terrace, and a garden. Treat yourself to a massage or other spa services. The on-site local and international cuisine restaurant, Ruby Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a playground and a hair salon.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Full breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, babysitting (surcharge), and beach towels
  • Guest reviews give top marks for the helpful staff
Room features
All 59 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Childcare services, electric kettles, and portable fans

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available for a fee: VND 200,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ruby Restaurant

Things to do

  • Books
  • Ecotours
  • Free bicycle rentals
  • Outdoor pool
  • Playground
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the riverwalk
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Full-service spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are available for VND 400000 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately VND 200000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 400000 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

We should mention

Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Does Gem Riverside Hotel Hoi An have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–9:30 PM.

Is Gem Riverside Hotel Hoi An pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gem Riverside Hotel Hoi An?

Self parking is free at this property.

What time is check-in at Gem Riverside Hotel Hoi An?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Gem Riverside Hotel Hoi An?

Check-out is at noon. Late check-out is available for a fee.

Does Gem Riverside Hotel Hoi An provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 350000 per vehicle applies.

Where is Gem Riverside Hotel Hoi An located?

This family-friendly Hoi An hotel is located on the riverwalk, within a 15-minute walk of Hoi An Cloth Market, Hoi An Market, and Hoi An Impression Theme Park. Tan Ky House and Chua Cau are also within 1 mi (2 km).

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Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 353 out of 479 reviews
Rating 8 - Good. 101 out of 479 reviews
Rating 6 - Okay. 16 out of 479 reviews
Rating 4 - Poor. 4 out of 479 reviews
Rating 2 - Terrible. 5 out of 479 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nishani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and helpful staff Helped arrange a great tour for me
Stayed 2 nights in Mar 2025

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, very clean. Ruby is the best. Thank you so much.
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside the hustle of old town but close enough for a short walk over. Room was great, large beds for the kids and outdoor bathroom was a hit. Pool was great to cool off in at the end of the day. Free bike hire and pick/up drop off service very easy.
Stayed 3 nights in Apr 2025

10/10 Excellent

Thang

Liked: Amenities
Very friendly staff!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this hotel. Ruby at reception was the highlight of the experience. She is a kind, positive and sweet person. Very professional and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Cat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremly helpful.

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. Large room and comfortable beds. Staff is awesome They offer good transportation and activity ticket, better price than doing it by ourselves on site.
Stayed 3 nights in Jan 2025

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

11 minutes walk across the bridge to the market so it’s convenient but quiet so that was nice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with clean rooms and surroundings. Ruby and Hung will ensure you have a pleasant stay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and comfortable hotel with amazing staff, especially Ruby. Ruby is so helpful she is the main reason you will want revisit this hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

anne-marie

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice staff. Limited breakfast choices. Hotel does not offer water in the lobby.
Stayed 2 nights in Feb 2025

10/10 Excellent

Thao-Vy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Hoi An! Staff is amazing, helpful, and extremely nice! Away from the craziness of Hoi An Ancient Town but still walking distance on the other side of the river. 10/10 recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful gem in a busy city! It located in a quiet corner but only few minutes from the night market. The swimming pool is the best, very clean and comfortable. I definitely will stay there again. Highly recommended!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, free breakfast, staff was amazing and kind highly recommended

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous, i think this a family run hotel, because we saw the same people there day in and day out. breakfast buffet was yummy. though the property is a bit far from town, i don't mind the walk but that bridge is a bit scary to walk across, our grab drive got hit by a tourist on a scooter! while the scooter driver was looking as his phone!!
Stayed 3 nights in Jan 2025

8/10 Good

Ryota Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. Staff are very kind and helpful. They offer extended services like discount taxi arrangements, laundry service, in-room massage, late check out. Will consider staying here again. Free bicycle rental was also great. The only downside I found was since room water heater tank is small, it is very hard to fill bath tub with hot water.
Stayed 2 nights in Jan 2025

10/10 Excellent

WAI PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very friendly and helpfully.
Stayed 2 nights in Mar 2024

8/10 Good

Claus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service. Nice rooms and breakfast buffet.
Stayed 5 nights in Mar 2024

10/10 Excellent

John Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing. The staff was fantastic. Nothing more to say.
Stayed 5 nights in Oct 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with friendly helpfull staff and within easy walking distance to markets and Old Town of Hoi An
Stayed 7 nights in Mar 2023

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and good location

Brilliant place to stay. The staff were great and were great with recommending tours and booked them for us. The Hotel was about a 10 minute walk into town. Highly recommend this Hotel.
Stayed 3 nights in Jan 2024

8/10 Good

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but far from the old town…
Stayed 5 nights in Jul 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service
This facility provide 2 very small bottles of water per day. but there is 1 big and 2 small extra of bottle water in the fridge which you can use but be aware of the charge, its 4 times the price of what you can get it for, minimum varieties for breakfast for what it's worth. Other then that everything else is good. Staffs are helpful and friendly. Rooms are decent size and clean
Stayed 7 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
The staff were so friendly and helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service! We loved the pool area!
Stayed 4 nights in Dec 2023