Hohenheide Vacations

My wallet was stolen last night and security/staff did nothing to help. I knew the exact spot it was taken from and they kept questioning me. They were extremely rude to me, probably assuming I was drunk, which I was completely sober. It felt like they were insinuating that I was lying about my wallet being stolen. Thank God I had an AirTag on it. When I was finally in range of it, it pinged, and I went out on my own and eventually found it tossed on a chair on an outdoor bar patio. I was told if it pinged, they wouldn’t help me go to its location, that I was on my own. They refused to even pull security footage for me unless I filled out a report, in detail. Even at that point, they just ignored my request to see security footage. All of this happened within a 30 minute timeframe. I will never stay at this hotel again. Ridiculous. They need to do better for their guest that pay hundreds, if not, thousands of dollars to stay at this hotel.

This is our second time staying at Riu. It's a clean, comfortable hotel centrally located. The staff is friendly, and we've had a wonderful stay each time!