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Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Where to start. We had booked a hotel transfer, and when we arrived at the airport domestic terminal, we were forced to walk to the international terminal for pick-up in very hot conditions with young children. The transfer person/driver wasn't even a person from the hotel. All this is a service we paid $25us for, so it was a poor start to our experience.
Check in went ok and the service desk was ok. The actual hotel staff on the day were nice, courteous and helpful.
Now the room. It was very worn and had seen better days. The room was dirty and we found a condom wrapper under the bed on the first day. Yuck. Then the beds were hard and uncomfortable with tears in the linen. The baby cot we requested was unusable, it was old the mattresswas hard like wood and it was damaged, possibly making it unsafe for an infant to be in . Then the bathrooms, they we ok until we wanted a warm/hot shower or bath. We had to run the water for 15+ minutes before any sort of hot water would emerge. We also found window latches broken, The room for a 2 bedroom family apartment was also very poorly equipped.
Plus also a big note. No pool.
Other notes. If your expecting any sort of sleep in during the week, you won't get it. The primary school right next door is very loud most of the day, then there is the road noise mixed into all that as well. Then on weekends the school is quite but the night club across the road kicks in and that loud in a whole other way.
So we wont stay there again.
The location is what I like, quite in the central, near the park in the city where you can take a walk or running, it's also near to a sports park/gym where there are different kinds of sports. It is also near to major tourist places with a walking distance.
The staff are quite friendly and helpfull, Johny and Jenny if I remember the names correctly. And they gave me a surprise.
The room is clean, while a little old and wet, but I guess this is most because of the the rainy season in the city, could be similar in other hotels rooms as well.
Anwu
Stayed 4 nights in Sep 2022
4/10 Poor
Philip
Sep 26, 2023
Disliked: Property conditions & facilities
Not what was expected
This hotel did not live up to the photographs or the description. It is very tired and worn, not what we expected. Breakfast was very basic. We only stayed one night and then moved to another hotel.
Philip
Stayed 1 night in Sep 2023
4/10 Poor
Mei Kwan
Aug 1, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great but the hotel is very old, the facilities are worn out. The biggest problem was the water pressure in the shower, the first night there was very very little water coming out of the shower and there was NO HOT WATER. After we complained there were a bit more water coming out but the water stopped a few times when i was taking the shower, so i had to wait a few minutes to continue my shower until the water comes out.
Vi bookede bl.a. da der stod at der var pool. Det var der så ikke. Værelserne var meget støvede… men personalet var søde og venlige.
Lars
Stayed 4 nights in Jan 2024
6/10 Okay
Verified traveler
Jan 6, 2024
Liked: Staff & service
Los serviciio en general son adecuados, al hotel le falta un poco de mantenimiento y buen aseo. Las habitaciones no son lonque ofertan necesariamente. puede que compre con vista al parque y la ventana de hacia un edificio. El desayuno incluido es muy buenoby tiene muchas opciones variadas que cmbian a diario .
Para una muy breve estadia, esta bien.pero ya conociendo mas el sector hay seguro mejores opciones con mejor precio.
Stayed well. Location is good and room price is reasonable. I extend one more day here. Nice !
JUNYOUNG
Stayed 3 nights in Apr 2021
6/10 Okay
Verified traveler
Jan 5, 2021
Disliked: Communication
Need some improvement
HDMI cable for TV set in the room was broken.
Verified traveler
Stayed 1 night in Jan 2021
6/10 Okay
Jeffrey
Oct 29, 2020
Disliked: Cleanliness, room comfort, communication
Would not return
Very noisy, inside and out. School nextdoor yelling at 7am, guests stomping and yelling in hallways past 3am. Refrigerator bagging all night. Air-conditioning barely keeping up. Safe broken. Bathroom fefurb already moldy. Cheap DIY Shower Head for shower complete with moldy shower curtain. This was my Hotels.com Gold VIP Upgraded Room! Had to demand the advertised airport shuttle from management as staff denied twice.
Very disappointed. The orange juice dispenser had insects inside it. Luckily My friend was able to stop me before I consumed it. Twin Bedroom apartment did not look like pictures. Description said it comes with oven but they did not supply it when requested. Rooms were very dusty. Reception security sleeping on the job each night.
It was not communicated to us at any stage that we were sleeping above a nightclub. Imagine the horror of three nights of pounding music until 3:30am with no warning. The bathroom was ok although there was mould in the grout. The room and corridor outside our room smelt like cigarette smoke. We had dinner in the restaurant the first night and it was barely edible. Breakfast was the same. H tv e cooked food was overcooked and dry even at 6:00am. And the final straw was the cockroach crawling across our table at breakfast. The only positive of the whole motel was Johnny who was very helpful.
Leider liefen bei uns die Kakerlaken ein und aus.
Zusätzlich waren die Leute an der Rezeption und beim Frühstück nicht immer nett.
Das Frühstück war trotzdem lecker und man hatte ne tolle Aussicht. Alle Sehenswürdigkeiten sind fußläufig zu erreichen.
There is a nightclub on the ground floor of the hotel. We had a room on Floor 1. The music was loud enough to shake the windows until 2:00am. The next night I asked to move to a room on a higher floor. I had to pay an upgrade fee to move rooms to the 6th floor since they didn’t have any other rooms of my type available. I could still hear the music on the 6th floor but it wasn’t loud enough to keep us up.
Matthew
Stayed 3 nights in Jan 2020
8/10 Good
Jessica
Jan 9, 2020
Liked: Cleanliness, staff & service, room comfort
Honeymoon in Ho Chi Minh
The service was great! People were very friendly, accommodating and willing to help. As anywhere in SE Asia, walls are paper thin, and the night club down stairs made it quite difficult to sleep.