Vacations Close To Historic Richmond Town

Check in was seamless. You can do a pre-check-in so you do not need to stand in line for the front desk when your room is ready. Security was always on hand, and staff was friendly.

Appreciated the 3 food/bar outlets within the hotel. The Rum House with it's nightly music and excellent cocktails were a highlight. Bathroom in room was recently refreshed with, but it's very tiny and the half-panel shower allows water to splatter all over the place. Rooms are comfy, but air conditioning unit was loud and leaked water. We did report it to the front desk, but no indication if maintenance ever came up to look at it. Had a problem with the safe, but maintenance was very quick and courteous in getting it fixed. Was disappointed in the complimentary bottle of wine...Gallo. Enjoyed the Bond 45 bar/restaurant, but wish it was open later than 10 pm for a nightcap during the week as The Rum House fills up fast so there isn't always room in that bar to get a nightcap. Guest breakfast upgrade option inside Friedman's each day was a nice option, but the eggs and potatoes need more seasoning. Housekeeping was a bit hit and miss. The first day, we didn't need the room made up but they did it anyway. The second day we did want the room made up, put out the sign and they didn't do it. One day they made up the room by 1 pm, the next day it wasn't done yet at 4 pm. Also, housekeeping staff was very loud in the halls in the early morning. Hotel guests were constantly slamming their room doors (which seems to happen everywhere nowadays). Guests...do better and don't slam your doors!

The only reason this is not a Five Star review is the mattress. This was one of the worst hotel mattresses I’ve ever experienced. That said, the rest of the hotel was great! The check-in and welcome were excellent, the room was clean, modern and spare. As hotel breakfasts are quickly disappearing, this was very good and the service was great. You order from a menu, so no standing around waiting for others to butter their toast.