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Trust Hotel

2.5 star property
Hotel with spa services, near Mazda Zoom-Zoom Stadium

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Photo gallery for Trust Hotel

Conference room with a long table, chairs, and a large screen for presentations.
Relax in our inviting lobby, featuring comfortable seating and a stylish coffee table.
Enjoy a refreshing bathroom experience with a granite countertop and a convenient mirror.
Welcome to the Trust Hotel, featuring a sleek glass entrance with the hotel's name prominently displayed.
Meet for work or collaborate in style with a long desk and comfortable seating.

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
3 bathrooms
  • 4.5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Deluxe Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
4 bathrooms
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
3 bathrooms
  • 5.5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Standard Single Room, Non Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Bidet
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
3 bathrooms
  • 4.5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, Non Smoking

1 bedroom, down comforters, in-room safe, desk

Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Private bathroom
  • 19 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
  • 23 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking | 1 bedroom, down comforters, in-room safe, desk

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
4 bathrooms
  • 4.5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking | 1 bedroom, down comforters, in-room safe, desk

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
Separate bathtub and shower
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

Hotel 28 Hiroshima

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  • Air conditioning
  • Breakfast available
6.6 out of 10, 167 reviews
Hotel 28 Hiroshima

About the neighborhood

Map
1-14-10 Hikarimachi, Higashi Ward, Hiroshima, 7320052

What's nearby

  • Mazda Zoom-Zoom Stadium - 11 min walk - 0.6 miles
  • Hiroshima Peace Memorial Park - 3 min drive - 1.7 miles
  • Hiroshima Green Arena - 4 min drive - 2.1 miles
  • Atomic Bomb Dome - 4 min drive - 1.9 miles
  • Hiroshima Peace Memorial Museum - 4 min drive - 1.9 miles

Getting around

  • Hiroshima Station - 8 min walk
  • Matoba-cho Station - 12 min walk
  • Hiroshima Airport (HIJ) - 55 min drive

Restaurants

  • ‪げんこつ屋光町店 - ‬3 min walk
  • ‪海の幸磯の坊光町店 - ‬2 min walk
  • ‪極旨処三国団 - ‬5 min walk
  • ‪弁兵衛広島駅北口店 - ‬5 min walk
  • ‪ルーパリ - ‬2 min walk

About this property

Trust Hotel

Hotel near Mazda Zoom-Zoom Stadium
Located close to Hiroshima Castle and Kamiyacho, Trust Hotel provides an indoor public bath (no minerals). Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An electric car charging station, a TV in the lobby, and a vending machine
  • Multilingual staff, a 24-hour front desk, and an elevator
  • A porter/bellhop and luggage storage
  • Guest reviews give good marks for the helpful staff
Room features
All 109 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Separate tubs/showers, bidets, and free toiletries
  • 42-inch LCD TVs with premium channels
  • Heating, daily housekeeping, and desks

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Limited onsite parking

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Elevator (197 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Guests will receive smart lock details
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 17 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

TRUST HOTEL Hotel
TRUST HOTEL Hiroshima
TRUST HOTEL Hotel Hiroshima

Frequently asked questions

Is Trust Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Trust Hotel?

Limited spots are available.

What time is check-in at Trust Hotel?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Trust Hotel?

Check-out is at 10:00 AM.

Where is Trust Hotel located?

Located in Hiroshima City Centre, this hotel is within 2 mi (3 km) of Mazda Zoom-Zoom Stadium, Kamiyacho, and Hiroshima Castle. Hiroshima Green Arena and International Conference Center Hiroshima are also within 3 mi (5 km). Hiroshima Station is 8 minutes by foot and Matoba-cho Station is 12 minutes.

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Trust Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 304 reviews
Rating 8 - Good. 97 out of 304 reviews
Rating 6 - Okay. 32 out of 304 reviews
Rating 4 - Poor. 13 out of 304 reviews
Rating 2 - Terrible. 6 out of 304 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel exceeded my expectations! Although it is far from tourist places in Hiroshima, it gets a 10/10 for the following reasons. First, the public bath was amazing and I loved the free face lotions they have in every bathroom. I got a cabin room and even though it looks small, I slept very well. Finally, the breakfast was amazing and I loved how they had Japanese and Western breakfast buffet options. If you plan on visiting Hiroshima, I highly recommend that you stay at this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trust the Trust hotel. Excellent everything including breakfast. Would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent capsule-style hotel within easy walking distance north of Hiroshima station; the semi-private cabin was decently sized, the shared facilities well maintained and the private bath on the basement floor was much appreciated (and tattoo friendly too).
Stayed 2 nights in Feb 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Enjoyed my stay, easy to find.
Stayed 1 night in Sep 2024

10/10 Excellent

KEAN HU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're family of 4 pax and really glad to stay at Trust Hotel. Good value, clean room, spacious (extended makeup space from shower/bath room) for a family of 4 pax, nice breakfast, not aware there's a hot spring in facility, definitely an extra value added :)

10/10 Excellent

Atiq Abdullah Assiddiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

6/10 Okay

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Only two walking blocks from the train station. This is the neatest, cleanest, smelling good, Hotel in Japan. The bedsheets look so clean as if they where new.
Stayed 1 night in Oct 2023

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the station, approximately 10minutes. Convenient stores nearby and lots of food options near the station. I tried the capsule room and it was very roomy. I had a pleasant night as the other guests were also courteous and noise was kept minimal.
Stayed 1 night in May 2024

10/10 Excellent

edina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise as we didnt know it’s included in the room rate automatically. Sad thing is we didnt notice the onsen till day of check out. Would love to come back again.
Stayed 1 night in Oct 2023

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world
Stayed 1 night in Dec 2024

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしいコスパ!この設備、この立地でこの値段。安過ぎるのでは。大満足です
Stayed 1 night in Jul 2025

6/10 Okay

Narutoshi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
セキュリティの面が劣っています。部屋はドアにして欲しい
Stayed 1 night in Jul 2025

10/10 Excellent

TOMOKO

Liked: Cleanliness, staff & service
一人用のカプセルホテルに泊まりました。 中にある金庫？のダイヤル部分が余りにも硬すぎて使えませんでした。 幸い貴重品は少なく、持ち歩くことで解決しましたがそれさえ使えれば最高でした。 ベッド部分に大きなテレビがあり、寝転んだままかなり快適に見ることが出来ます。 シャワーも歯磨きも使いたい放題でしたし、朝はバイキング。 またお世話になりたいと思います。
Stayed 1 night in Jul 2025

8/10 Good

シュウサク

清潔感があり、良かった。
Stayed 1 night in Jul 2025

8/10 Good

Nakanoto

Liked: Amenities, property conditions & facilities
良かったです。
Stayed 1 night in Jul 2025

10/10 Excellent

Chun Wai Wilson

Liked: Cleanliness, amenities, property conditions & facilities
由機場巴士站落車前往十分方便，期間可先經超市購物。 房間整潔，大浴場無可挑剔。自助早餐尚算豐富。
從房門看
Stayed 2 nights in Jun 2025

8/10 Good

ゆき

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Michio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
またリピートしたくなるホテルでした。 ただ、今回泊まったキャビンタイプに関しては 客のモラルに左右されてしまう造りだと思いました。 部屋を仕切るアコーディオンカーテンの開閉や 部屋で荷物整理などすれば、丸聞こえです。 朝食やフロントの対応は最高過ぎました！
Stayed 1 night in May 2025

8/10 Good

miyata

Stayed 1 night in Jun 2025

10/10 Excellent

よしふみ

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応が感じ良く、アップグレードもしていただきありがとうございます。朝食が無料ということで内容はあまり期待してなかったのですが、とても良かったです。また利用したいと思います。
Stayed 1 night in May 2025

10/10 Excellent

リュウタ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。 また利用の機会があれば 利用したいと思います。
Stayed 1 night in May 2025

10/10 Excellent

MASAO

Stayed 2 nights in Apr 2025

10/10 Excellent

Jiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員さんの接客が素晴らしかったです
Stayed 1 night in Apr 2025