Hinterhornbach Vacations

Casino a big small but overall great place to stay

Took 2 hours to check in

When we arrived at the resort there extensive lines to check in and not enough staff to assist with the amount of people waiting to check in. The room I booked was not available for some reason, so they gave me a supposedly upgrade but it had two queen beds which I did not ask for or need and there was nothing else available per there staff. I booked a king since it was myself and my partner. The cleaning staff would show up at odd times to clean the room if at all. They did give me a one night credit for resort fees but that really doesn’t justify not getting what you reserved and paid for. They should have comped all the resort fees and been more understanding of the situation. They are completely understaffed and need more help in all aspects for hospitality.

Beautiful and big rooms Super clean and well maintained Great location The pools were fantastic

Room is fine overall but the lighting is a bit too dim, especially in the bathroom. Good price for the value, can consider staying at Harrah's again.

The hotel is very well situated, and we got great service (shoutout to Manuel at reception!). The public areas and the room were all very clean and well maintained. The room doors slam very loudly, and so when other guests leave or arrive early morning or late at night we hear doors slamming. It would be accommodating if complimentary water bottles were replenished daily and not just upon arrival. We would stay there again!