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Sure Hotel by Best Western Hilden-Duesseldorf

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Photo gallery for Sure Hotel by Best Western Hilden-Duesseldorf

A spacious restaurant with high ceilings, a bar area, and a view of the cityscape through large windows. - Sure Hotel by Best Western Hilden-Duesseldorf (Hilden)
A modern bar area with a bar counter, seating, and a variety of bottles and glasses. - Sure Hotel by Best Western Hilden-Duesseldorf (Hilden)
A hotel lobby with a reception desk, seating area, and a large abstract painting. - Sure Hotel by Best Western Hilden-Duesseldorf (Hilden)
A hotel room with a bed, two bedside tables, a nightstand, a wall-mounted lamp, and a painting. - Sure Hotel by Best Western Hilden-Duesseldorf (Hilden)
A hotel with a modern design, located at a street intersection with clear road markings and traffic lights. - Sure Hotel by Best Western Hilden-Duesseldorf (Hilden)
At Sure Hotel by Best Western Hilden-Duesseldorf, you can look forward to a terrace, a garden, and dry cleaning/laundry services. Be sure to enjoy a meal at Amber's Restaurant, the on-site restaurant. In addition to a bar and a business center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Business Room, 1 Twin Bed

A hotel room with a bed, a desk, a chair, a TV, a nightstand, and a window with curtains.

Business Room, 1 Twin Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a television, and a minibar.

Business Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed

A bottle of champagne in a decorative holder with two glasses beside it, set on a table in a room with a bed and a nightstand in the background.

Junior Suite, 1 Double Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Multiple Beds

A hotel room with a bed, a chair, a small table, and a minibar.

Junior Suite, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds

A hotel room with a bed, a desk with a computer, a chair, a wardrobe, and a small table with a vase of flowers.

Standard Room, Multiple Beds

7.6 out of 10
Good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed

A door with a sign promoting environmentally friendly cleaning services.

Standard Room, 1 Twin Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a chair, a small table with a fruit bowl, a framed picture, and a vase with flowers.

Standard Room, 1 Double Bed

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Twin Bed (Quiet Location)

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a window with curtains.

Comfort Room, 1 Twin Bed (Quiet Location)

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Double Bed (Quiet Location)

A hotel room with a double bed, a nightstand, a lamp, a framed picture on the wall, a small table with a vase of flowers, and a bag on the chair.

Comfort Room, 1 Double Bed (Quiet Location)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Hilden, Sure Hotel by Best Western Hilden-Duesseldorf is near the airport and near a train station. Travelers eager for a bit of culture can stop by Mitsubishi Electric Hall, while those who have shopping on the agenda may want to visit Konigsallee and Düsseldorf Christmas Market. Looking to enjoy an event or a game? See what's going on at PSD Bank Dome or Merkur Spiel-Arena. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hilden travel guide
Map
Schwanenstr. 27, Hilden, NW, 40721

What's nearby

  • A modern stadium with a large dome and a red roof, surrounded by trees and urban buildings.
    LANXESS Arena
    36 min drive - 23.9 miles
  • An aerial view of a city with a river, a large stadium, and surrounding greenery.
    Messe Düsseldorf
    39 min drive - 23.5 miles
  • A cathedral with two tall spires, a river with boats, and a cityscape with buildings and trees.
    Cologne Cathedral
    40 min drive - 25.8 miles
  • Hildorado
    16 min walk - 0.9 miles
  • Merkur Spiel-Arena
    39 min drive - 25.0 miles

Getting around

  • Düsseldorf-Benrath Station
    6 min drive
  • Hilden Süd S-Bahn
    9 min walk
  • Düsseldorf Intl. Airport (DUS)
    31 min drive

Restaurants

  • Feingusti By Casaluci`s
    5 min walk
  • Olive
    2 min walk
  • Hemingway Hilden
    2 min walk
  • Röstzeit
    3 min walk
  • Alexandros Restaurant
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 15 per night)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amber's Restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • Area rugs in room
  • Elevator (31 inch wide door)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.00 per pet, per night
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 9.5 for children
  • Uncovered self parking fee: EUR 15.00 per night
  • Pet fee: EUR 20.00 per pet, per night
  • Rollaway bed fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

Frequently asked questions

Is Sure Hotel by Best Western Hilden-Duesseldorf pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 20.00 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 15.00 per night. Limited spots are available.

What time is check-in at Sure Hotel by Best Western Hilden-Duesseldorf?

Check-in begins at 3:00 PM.

What time is check-out at Sure Hotel by Best Western Hilden-Duesseldorf?

Check-out is at 11:00 AM.

Where is Sure Hotel by Best Western Hilden-Duesseldorf located?

Situated near the airport, this hotel is 2.9 mi (4.7 km) from Benrath Palace and within 6 mi (10 km) of Rhine and Neanderthal Museum. Bergisches Land Nature Park and Castle Mickeln are also within 9 mi (15 km). Hilden Süd S-Bahn is 9 minutes by foot and Hilden S-Bahn is 11 minutes.

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Reviews

Sure Hotel by Best Western Hilden-Duesseldorf Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 71 out of 202 reviews
Rating 8 - Good. 84 out of 202 reviews
Rating 6 - Okay. 37 out of 202 reviews
Rating 4 - Poor. 5 out of 202 reviews
Rating 2 - Terrible. 5 out of 202 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good services, old rooms, nice restaurant.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay in Hilden. I travel there regularly for more than a year and stayed in this hotel for 30 plus times. Friendly staff, simple but sufficient facilities. Town center location, clean rooms and nice food. I explored a few hotels in town and this is the best value for money so I stayed here ever since.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Central part of town was an easy walk.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coming back

Simple, good location, onsite parking, great value for your money
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

That hotel needs a make over. The front desk is the only area they renovated after the storm. The rooms and bathrooms need a well needed refresh with everything. Location is great I’ve been staying there for 14 years at least once a month in the last 2 years.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, staff friendly, large breakfast buffet.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice hotel, use it frequently when on business in the area. clean, decent breakfast, whats more to ask!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really good hotel. Pretty clean and in nice area. Beds were good and staff were friendly.
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Disliked: Staff & service
Good location, cold people
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all with this hotel. Would stay again and recommend to others.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
This is just a place to sleep for the night. The one agent who Works the shifts on the 28th need to retrained ,More customers service.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I reached the hotel very late at night and I got a nice, polite welcome at that time.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood
Stayed 2 nights in Nov 2022
Verified review

6/10 Okay

I’ve stayed at this hotel several times, several years, nothing has been updated, this hotel can add a coffee machine to each room. New carpet should be install.
Stayed 3 nights in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Tolerable, but unprofessional staff

Staff was at times very unprofessional. We waited hours for our drinks and food, even though there were only a handful of guests at the bar/restaurant. Some of the staff seemed very inexperienced and one even private made prive phone calls while working.
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

The room was soooo cold I left a day earlier The front desk said they’d send a portable heater, nothing was sent. I had mentioned it also on the first day. They didn’t seems to care. Since my room was paid for 3 night , left on the 2 Day. The hotel is out dated.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Zimmer iO, allerdings müssten die Gardinen gereinigt werden
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
​„Tolles Hotel! Alles war blitzsauber und das Personal extrem freundlich und hilfsbereit. Wir haben uns sehr wohlgefühlt und können es absolut empfehlen.“
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Jeg fik desværre bestilt et "business" værelse ... oppe under taget ... Det kan jeg IKKE anbefale .
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
...
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nettes Personal, tolle Lobby und Restaurant, Zimmer älter aber sehr gepflegt, sehr gutes Preis-Leistungs-Verhältnis.
Stayed 5 nights in Dec 2025