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DoubleTree by Hilton Hotel Heyuan

5.0 star property
Families find the perfect balance of relaxation and fun at this peaceful retreat with indoor and outdoor pools just steps from city attractions.

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Photo gallery for DoubleTree by Hilton Hotel Heyuan

A modern building with a glass facade and a central revolving door entrance. - DoubleTree by Hilton Hotel Heyuan (Heyuan)
A modern hotel room with a large window offering a city view, a sofa set, a coffee table, and a side table with a lamp. - DoubleTree by Hilton Hotel Heyuan (Heyuan)
A spacious lobby with a grand chandelier, a central staircase, and a seating area. - DoubleTree by Hilton Hotel Heyuan (Heyuan)
A modern hotel room with a large bed, a sofa, a desk, and a view of the city. - DoubleTree by Hilton Hotel Heyuan (Heyuan)
A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and modern buildings. - DoubleTree by Hilton Hotel Heyuan (Heyuan)
The DoubleTree by Hilton Hotel Heyuan is near Asia Di Yigao Fountain and Heyuan Museum. Guests can enjoy a spa massage, relax in the garden, swim in indoor/outdoor pools, and use the playground and on-site hair salon.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Twin Room

Minibar, in-room safe, desk, soundproofing

Superior Twin Room

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Ambassador Suite Room

Minibar, in-room safe, desk, soundproofing

Ambassador Suite Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for DoubleTree King Guest Room

A modern hotel room with a large bed, a desk with a chair, a sofa, a TV, and a bathroom visible through a glass door.

DoubleTree King Guest Room

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for DoubleTree Twin Guest Room

A hotel room with two beds, a desk, a TV, and a large window with curtains.

DoubleTree Twin Guest Room

  • 46 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for King Deluxe Room

A modern hotel room with a large bed, a desk with a chair, a sofa, a TV, and a bathroom visible through a glass door.

King Deluxe Room

  • 58 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

A modern hotel room with a flat-screen TV, a sofa, a coffee table, and a desk with a lamp.

Executive Suite

  • 92 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

A modern hotel room with a large window offering a city view, a sofa set, a coffee table, and a side table with a lamp.

Room, 1 King Bed

  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a desk, and a view of the city.

Room, 1 King Bed

  • 58 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk with a chair, a sofa, a TV, and a bathroom visible through a glass door.

Room, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier King Room

A modern hotel room with a large bed, a desk with a chair, a sofa, a TV, and a bathroom visible through a glass door.

Premier King Room

  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Lobby

Presidential Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Heyuan, DoubleTree by Hilton Hotel Heyuan is in the city center. Asia Di Yigao Fountain and Heyuan Culture Square are notable landmarks, and the area's natural beauty can be seen at Xinfengjiang National Forest Park and Qisong Island. Heyuan Museum and Hakka Folk Museum are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Heyuan travel guide
Map
123 Yuewang Avenue, Heyuan, Guangdong, 517000

What's nearby

  • Heyuan Culture Square
    5 min drive - 2.6 miles
  • Asia Di Yigao Fountain
    5 min drive - 3.0 miles
  • Heyuan Dinosaur Museum
    10 min drive - 5.5 miles
  • Heyuan Museum
    10 min drive - 5.5 miles
  • Hakka Folk Museum
    12 min drive - 6.7 miles

Getting around

  • Huizhou (HUZ)
    92 min drive

Restaurants

  • 附城八刀汤
    5 min drive
  • Burger King 汉堡王
    25 min drive
  • 吉利鹅庄
    10 min drive
  • 溏吧 T-Lounge
    1 min walk
  • 梅州正宗拉面
    4 min drive

Similar properties

Lobby
Four Points By Sheraton Heyuan Resort
Yuancheng District
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
7.8 out of 10, Good, 18 reviews
Four Points By Sheraton Heyuan Resort
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 158.70 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Lobby Bar/ T-Lounge
  • OPEN
  • Yue Xuan

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (43,594 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 25 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CNY 300 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 37 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 223 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158.7 per person
  • Pet fee: CNY 300 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CNY 223 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The seasonal pool will be open from May 01 to October 19
Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does DoubleTree by Hilton Hotel Heyuan have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 6:00 AM–10:00 PM.

Is DoubleTree by Hilton Hotel Heyuan pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 37 lbs per pet. There's a fee of CNY 300 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at DoubleTree by Hilton Hotel Heyuan?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at DoubleTree by Hilton Hotel Heyuan?

Check-out is at noon.

Where is DoubleTree by Hilton Hotel Heyuan located?

Located in Yuancheng District, this luxury hotel is 2.4 mi (3.8 km) from Heyuan Culture Square and 2.8 mi (4.5 km) from Asia Di Yigao Fountain. Heyuan Museum and Hakka Folk Museum are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

DoubleTree by Hilton Hotel Heyuan Reviews

9.0

Wonderful

9.2

Cleanliness

8.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 51 out of 89 reviews
Rating 8 - Good. 28 out of 89 reviews
Rating 6 - Okay. 7 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

Reviews

Verified review

10/10 Excellent

Leung Ching Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are polite and efficient. The room is clean and comfortable.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Candice

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is great! Upon arrival, the concierge opens the car door for you to take your luggage. Check-in was smooth and quick. The front desk also prepared warm cookies. There was lemonade and black tea and some snacks in the lobby as a welcome drink. The room was great. We booked two connecting rooms, which is convenient for family living. The only thing that needs improvement is that the air conditioning seems strange. No matter how I set the air conditioning in one room, it is not cool enough, and no matter how I set it in the other room, it is freezing cold. Because there are children staying, I asked the front desk for a bed guard. Later, the child had a fever and borrowed a thermometer. The hotel's buffet breakfast and dinner are actually quite average, with a lot of variety, but the taste is not very delicious.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

xianlong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Perfect, good position, and good service.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Siu Kuen Sammy

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

xianlong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr

Very good
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities
挺好
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

yun chuen

Liked: Cleanliness, room comfort

正評

酒店整體可以，但旅行团人多
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Siu Kuen Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近大型商場，食店有很多選擇
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Chick Yu Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

管理好！服務水平高！

房間不錯，很舒服，酒店管理很好，員工也很热情和工作效率高。
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Kei keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地点方便，設施齊全，早餐食品種類多
Stayed 3 nights in Mar 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid on expedia, hotel claims i didn't play now i'm double charged
Stayed 2 nights in Sep 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常好

乾淨，舒適，非常舒服
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的希爾頓
Stayed 1 night in Jul 2019
Verified review

8/10 Good

yuk fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間不錯，一樓中餐冷氣不足。
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

餐飲部工作人員態度一般

餐飲部工作人員令人失望
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Xiaoqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還可以
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體酒店設施及服務皆好，中餐味美，下次有機會重臨再住首選。
Verified review

10/10 Excellent

J.Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

整體服務很好，員工不單友善而且熱心幫忙，值得讚賞。

很滿意
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Good service. Hotel room is nice. Chinese restaurant morning tea was good and price reasonable.
Stayed 1 night in Aug 2017
Verified review

8/10 Good

FYW

Liked: Cleanliness, staff & service, room comfort

It closes to the shopping mall.

Good in facities design, but the washroom in the room is not so good in the washing disc about the water going out. The buffet is not so good in the resturant.
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Guo xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

十分滿意！一定再來！

大堂冷氣不足！可以改善！
Stayed 2 nights in Jun 2017
Verified review

10/10 Excellent

JIANGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
购物、餐饮、停车出行较方便
Stayed 1 night in May 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

สะอาดและสวยมาก

ดีเกือบทุกอย่างมีแค่เรื่องเดียวจริงๆคือแอร์ร้อนมาก ปรับไม่ได้เพราะใช้แอร์รวม wifi ก็ปรับปรุงให้ใช้ FB และ ไลน์ได้แล้ว ก่อนหน้านี้ใช้ไม่ได้เลยเพราะน่าจะโดนบล็อคไว้ คือถ้าแอร์เย็นคือจะเลิศมาก
Verified review

8/10 Good

fan

Liked: Staff & service, property conditions & facilities, room comfort

交通方便，住得舒適

職員態度良好，唯獨辨理入住時間稍耐，雖預訂不吸煙房間但還有煙味，經處理後尚可接受，早餐味道不錯，中菜廳更值得一試
Verified review

4/10 Poor

Tin Ki

Disliked: Cleanliness, room comfort

Poor Cleaningess Room.........

Just a so so experience.....not exactly reach 5 stars standard, the breakfast were below average, and worst, the whole floor and toilet of our room was quite dirty and oily, also dirty in many small places in the room, so don't look at the details. The swimming pool was new and tidy, however, the dirty guest room will make us think twice to going back to this hotel.