Villas en Hertvíkovice

“The location was very nice and the property was clean, but unfortunately the overall experience was disappointing. We booked a room with a balcony and mountain view, but were given a different room without either. I understand that overbooking can sometimes happen, and I can accept that. However, the main issue was the bed. It was damaged, noisy and squeaky, which made it very difficult to sleep. On the first day, when we arrived, I spoke by phone with a man from the property. I explained the...

“Buen servicio, en general. Gente muy amable y servicial”

“En el check in online te obliga a poner la matrícula del coche, para luego cobrarte el aparcamiento aunque no hayas aparcado. Es una estafa puesto que no hay lugar para aparcar fuera del hotel excepto un parking público de pago más caro. Nosotros caímos y pagamos el público. A la hora de hacer el check out, nos cobraron el parking, pero teníamos prisa y no había nadie en recepción, así que decidimos reclamarlo online. La respuesta ha sido que no nos quieren devolver el dinero.”