See all properties

Stella Palace Aqua Park Resort

5.0 star property
Guests enjoy a private beach and swim-up bar at this resort, where sun-seekers can sip refreshing cocktails while lounging by the water

Choose dates to view prices

Photo gallery for Stella Palace Aqua Park Resort

View from property - Stella Palace Aqua Park Resort (Hersonissos)
6 restaurants, breakfast, lunch, dinner served; international cuisine - Stella Palace Aqua Park Resort (Hersonissos)
6 restaurants, breakfast, lunch, dinner served; international cuisine - Stella Palace Aqua Park Resort (Hersonissos)
6 restaurants, breakfast, lunch, dinner served; international cuisine - Stella Palace Aqua Park Resort (Hersonissos)
Room, Jetted Tub, Garden View | In-room safe, free WiFi, bed sheets - Stella Palace Aqua Park Resort (Hersonissos)
Stella Palace Aqua Park Resort connects to a shopping center and offers a private beach. Guests can enjoy international dishes at six restaurants, reflexology treatments, and yoga classes. The property features three poolside bars, and children can splash around waterslides.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room

In-room safe, free WiFi, bed sheets

Standard Room

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, 2 Bedrooms, Garden Area

Family Room, 2 Bedrooms, Garden Area | In-room safe, free WiFi, bed sheets

Family Room, 2 Bedrooms, Garden Area

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Suite, Jetted Tub, Pool View

Family Suite, Jetted Tub, Pool View | In-room safe, free WiFi, bed sheets

Family Suite, Jetted Tub, Pool View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Room, Jetted Tub, Garden View

Room, Jetted Tub, Garden View | In-room safe, free WiFi, bed sheets

Room, Jetted Tub, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets

Family Room

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Private Pool, Garden View

Suite, Private Pool, Garden View | In-room safe, free WiFi, bed sheets

Suite, Private Pool, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Sea View (Sharing Pool)

In-room safe, free WiFi, bed sheets

Superior Double Room, Sea View (Sharing Pool)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool Access

Deluxe Room, Pool Access | In-room safe, free WiFi, bed sheets

Deluxe Room, Pool Access

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite Direct Access to Sharing Pool

Family Suite Direct Access to Sharing Pool | In-room safe, free WiFi, bed sheets

Family Suite Direct Access to Sharing Pool

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Family Suite Pool view with Sharing Pool

Family Suite Pool view with Sharing Pool | In-room safe, free WiFi, bed sheets

Family Suite Pool view with Sharing Pool

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

View all photos for Superior Villa

Superior Villa | In-room safe, free WiFi, bed sheets

Superior Villa

  • 220 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 Twin Beds, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Villa, Private Pool

Villa, Private Pool | In-room safe, free WiFi, bed sheets

Villa, Private Pool

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Twin Sofa Beds and 1 Queen Bed

About the neighborhood

Located in Hersonissos, Stella Palace Aqua Park Resort is connected to a shopping center. Palace of Knossos is a notable landmark, and some of the area's activities can be experienced at Port of Hersonissos and Heraklion Port. Star Beach Water Park and Dinosauria Park are also worth visiting. Discover the area's water adventures with scuba diving, water skiing, and windsurfing nearby, or enjoy the great outdoors with horse riding. Visit our Hersonissos travel guide
Map
Analipsi, Hersonissos, Crete Island, 700 14

What's nearby

  • Aquaworld Aquarium
    Aquaworld Aquarium
    9 min drive - 4.1 miles
  • Convention Centre Creta Maris
    8 min drive - 3.3 miles
  • Dinosauria Park
    8 min drive - 5.5 miles
  • Port of Hersonissos
    9 min drive - 3.8 miles
  • Cretaquarium
    9 min drive - 5.5 miles

Getting around

  • Nikos Kazantzakis Airport (HER)
    17 min drive

Restaurants

  • Filema Bar & Restaurant
    5 min walk
  • Tritonas Analipsis
    12 min walk
  • Logari
    5 min drive
  • Lyttos Beach Bar
    3 min drive
  • Bar Bliss
    8 min walk

About this property

Stella Palace Aqua Park Resort

Luxury all-inclusive hotel near Port of Hersonissos
Consider a stay at Stella Palace Aqua Park Resort and take advantage of free water park access, a nightclub, and 3 poolside bars. With a private beach, a beach bar, and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to a body wrap, reflexology, or a body treatment at Spa Center, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The health club offers fitness classes and yoga classes; other things to do include basketball, beach yoga, and beach volleyball. Free in-room WiFi is available to all guests, along with a swim-up bar and a grocery/convenience store.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, 2 outdoor tennis courts, and express check-out
  • Express check-in, babysitting (surcharge), and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 240 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathtubs, free toiletries, and hair dryers
  • 20-inch TVs with satellite channels
  • Refrigerators, electric kettles, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Room service during certain hours

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Similar properties

Terrace/patio
Mitsis Selection Rinela
Hersonissos
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
9.0 out of 10, Wonderful, 597 reviews
Mitsis Selection Rinela
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Abrazo
  • Elia Restaurant
  • Enso Restaurant
  • Poseidon
  • Veranda

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Health club
  • Hot tub
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1039Κ015Α2512501

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Stella Palace Resort Hersonissos
Stella Palace Resort
Stella Palace Hersonissos
Stella Palace
Stella Palace Analipsi Village
Stella Palace All Inclusive Hersonissos
Stella Palace All Inclusive
Stella Palace Hotel Hersonissos
Stella Palace Hotel
Stella Palace Resort Spa

Frequently asked questions

Does Stella Palace Aqua Park Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Stella Palace Aqua Park Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Stella Palace Aqua Park Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Stella Palace Aqua Park Resort?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Stella Palace Aqua Park Resort?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include mini golf, soccer, tennis, and more.

Where is Stella Palace Aqua Park Resort located?

Located in Hersonissos, this beachfront hotel is connected to a shopping center, 2.6 mi (4.2 km) from Ekklisia Agios Konstantinos, and 3.1 mi (5 km) from Marina Beach. Port of Hersonissos and Gouves Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Stella Palace Aqua Park Resort Reviews

9.0

Wonderful

9.0

Cleanliness

7.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 254 out of 435 reviews
Rating 8 - Good. 129 out of 435 reviews
Rating 6 - Okay. 35 out of 435 reviews
Rating 4 - Poor. 11 out of 435 reviews
Rating 2 - Terrible. 6 out of 435 reviews

Reviews

Verified

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great Area with children, teenagers and adult Entertainment.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Kids loved the water park, the room was an ideal size for a family of 5 and the food was lovely. Also, the staff were brilliant! Everyone from Reception and Restaurant staff to drivers and cleaners. All very friendly and professional and treat you like royalty from the second you arrive. Would definitely go back.
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Devan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with beautiful pools, ample seating and an awesome water park. The food left a little to be desired though.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Mélanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice waterpark and good food.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Food excellent, great for kids and adults too. One of our new favourite places.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honest Review

Fast check in, very clean room with great air conditioning, lots to see, something for everyone
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, food was excellent especially in A La Carte restaurants and swim up rooms were really good.
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Hera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is exceptionally good and everyone in the staff is very friendly. It's a beautiful resort with lots of comfortable sunbeds around the pools. There is animation but not too late and not too loud. Best all-in hotel ever!
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Kobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

Awesome hotel. Great food, lots of pool, great water park, clean, quiet and just great. It a real 5 star hotel. Weve been in several 5 stars hotel in crete and this is the best by far.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved most aspects of the hotel, very clean and friendly staff. Room are spacious and well thought about. Kids splash area was great fun.
Stayed 8 nights in Aug 2024
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great location but hotel was nice, clean, well maintained and the entertainment was pretty good each night. Staff were really friendly and were always happy to help. The staff are the hotels best asset.
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Resort

Beautiful resort with super friendly and helpful staff. The water park looks amazing for kids (and adults too). Plenty of areas for adults to relax too. Only improvement is Netflix needs to be added to the TVs in bedrooms, the existing selection of mainly news channels is awful
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Fanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best family hotel on Crete

Fantastic town with everything that a child and parents could dream of! We are planning to go back for sure! To stop as kind and friendly the food was delicious and the pool area, and the slides were amazing!
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

Amazing hotel, staff so friendly, swim up room was brilliant.
Stayed 14 nights in Jul 2024
Verified

10/10 Excellent

Kpax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just this simple, booking and making booking adjustments with Expedia and Stella was super simple both offered amazing customer services. The service and facilties at the Stella hotel were unbelievable, best ive experienced in Europe. The room for 5 was superb large enough space to cover our needs. The staff were phenomenal couldn't be more helpful. The food was a solid 8/10. The water park and the pool facilities were brilliant never over loaded with people even though the hotel was fully booked, enough space for everyone. The local town qas quaint and had enough restaurants and shops to keep the family happy. I'd go back tomorrow. Well done
Stayed 9 nights in Jul 2025
Verified

10/10 Excellent

Roozbeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole package was very good. The food quality and variety was mediocre.
Stayed 7 nights in Jun 2024
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, One warning (as we didn't see this in the information) when booking the all inclusive package, and you prefer to go to a restaurant rather than buffet. (The buffet wasn't the best to be honest in our opinion) You are limited to the amount of times you can eat in the restaurants in the evenings within the package. You can however book and pay extra to go to more restaurants. This was a bit disappointing but it was overall still a great stay. Staff were amazing, especially with a young child.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th visit to Stella Palace and we loved it! This year was extra special as our friends got married out there and it was literally perfect. We stayed in the 500 rooms which were pretty much central to everything. The bar near the Greek restaurant Elia was perfect in the evening as they had a singer and it never felt over crowded. Big Shout out to Antonis who always served our drinks with a big smile. The food is great and not repetitive if you use the other a la crate restaurants. The staff are amazing and work really hard and would go out of their way if you needed anything. Big shout out in the buffet to Katarina who’s always welcoming with a smile. The water park is an added bonus and lots of fun with kids and adults, We look forward to going back again next year!
Stayed 10 nights in Jul 2024
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing break at Stella Palace. Everything was super clean, and all the staff we encountered were courteous, happy and helpful. Food is great, but the main buffet restaurant is super busy and can be a little repetitive. Staff do try to make it as pleasant as can be. The option of the a la carte restaurants is a winner! Made the evenings less chaotic than the buffet and the food was lovely. Room clean and tidy, and bottles of water dropped off daily etc. Only thing, if you want to get out and about because the hotel is a little isolated car hire should be considered, because taxis are not cheap, they seem to be €50 each way to go anywhere, which can quickly add up….this is not a fault of the hotel, just something we would consider if we came again.
Stayed 7 nights in May 2024
Verified

6/10 Okay

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Be aware when booking, if you select a pool view room type, the hotel cannot guarantee this - even although this is what you’ve paid for. We had ants in our bathroom, there was no infant cot bed when we arrived, nor when we changed room. The food was extremely repetitive and not as much variety as other all inclusive hotels. Restaurant staff were lovely and friendly. Reception staff ultimately resolved some of our issues but not without a lot of push back and arguing. Pool area was great, grounds were lovely, water park was fun and a la carte restaurants were good. There were lots of issues that could have been resolved with more attention prior to our arrival (knowing we had an infant so not putting us up two flights of stairs, checking the bathroom for leaks, checking the patio door to ensure it locked, thinking that if we had a cot bed in one room then we’d need it again after we changed rooms, spotting the hundreds of ants that were on the floor etc). Overall, nice property but won’t be returning.
Stayed 11 nights in Sep 2024
Verified

8/10 Good

Rony

Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel in general, with some disappointments

Was our 3rd year visiting a big all-inclusive resort in Crete (different hotel every-time). So we have some comparison. Booked 2 standard rooms for 2+3. We asked for the rooms to be close and indeed received adjacent rooms. Both rooms were the same, with 1 double bed and 1 single bed. Rooms were spacious even for 3 with a nice balcony towards the pool. Bathroom and shower were also spacious and comfortably designed. However- the drain in the shower was a bit clogged, the water went overboard. We asked to be fixed and they did immediately. Also, the current is changing in pressure and temp every min’ in all hours of the day, with no control from our side. All of the sudden- weak and very hot for a few seconds&back to normal. Also, almost every night there was loud music from the bar by the pool, either a regular dj or a live band. We were not that close to the bar, and yet heard the music very loudly in the room with closed doors until 23-midnight. I am a light sleeper and needed earplugs for an hour or 2, since we went to sleep around 22. Also, only upon arrival we found out that the a-la-carte restaurants are not included in the all-inclusive package if you stay less than 5 nights (we stayed 4). It is probably mentioned somewhere but I did not see that info when booking with hotels.com. It was rather disappointing since the price per night is high, and we did not plan on paying extra for dinner for 5. On the other hand, did not want to eat at the same buffet 4 nights
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Elad

The main attraction is the water park which is excellent. The breakfast and the service at breakfast and lunch was very good. The shows were ok, though the movie screenings are pretty bad because their screen is defective and they decide to do the movie screenings when the sun is pointing right at the screen so you can't see anything. They didn't come and clean our room during our entire stay. Both showers leak like crazy meaning anytime you take a shower you basically flood the room. When I begged them weeks in advance for a reservation to their high-end restaurant for my 20th anniversary they told me that they can't make a reservation without a room number (even though I had booked the hotel and already paid). They said they would get me a reservation at this restaurant when I arrived and I made sure they understood the importance. They lied. They were full for all of the restaurants and would not provide us with a reservation there. They tried to sit us at their greek restaurant by the pool, which is wholly inappropriate for an anniversary dinner and after a lot of back and forths they called me back and gave us reservations at their asian restaurant for 9pm (which is quite late for us). We arrive at 9pm and we see the restaurant is practically empty. They could have easily given us reservations but they were completely inflexible. Really spoiled out entire experience for us for no reason.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort and lovely staff. Can't fault any of the staff they are all really friendly and the resort is kept spotless. The resort is split into 3 resorts, palace which has the water park, village which is aimed at families with younger children and island which is adults only. Plenty of restaurants to go to some required booking but we got reservations no problem. Our favourite overall was Elia, traditional greek food plus extra and great staff. We had a family 2 bedroom room in the palace resort which was plenty big enough for the 4 of us. The water park was brilliant and plenty of slides for all ages, this is also where the snack bar and ice cream bar are. The only thing we thought it could do with was something extra for teenagers. There was a small arcade in the village part of the resort but this only had a few games. There's only 1 ping pong table and 1 dart board and the darts are only available during the day so we barely got to use these. Could do with some pool tables around the palace resort as the 3 they have are again in the village part of the resort and you're lucky to get on any of them, that's if you want to go down to the village part as it's quite busy with lots of families with younger kids so definitely needs something on the palace side. There is mini golf on the palace side it's small but ok and also an astro turf pitch, this gets taken over early afternoon by the kids club events so go early if you want to use it.
Stayed 7 nights in Apr 2024
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 bedroom with garden room. Garden was not private, anyone could walk across it.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, cannot wait to return another year!
Stayed 7 nights in Jul 2025