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Mark Hotel

1.0 star property
Travelers can rejuvenate with spa treatments at this family-friendly retreat, where horseback riding adventures and poolside relaxation create the perfect balance

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Photo gallery for Mark Hotel

In-room safe, iron/ironing board, free WiFi, bed sheets - Mark Hotel (Heraklion)
Seasonal outdoor pool, open 9:30 AM to 9:30 PM, pool umbrellas - Mark Hotel (Heraklion)
Lobby sitting area - Mark Hotel (Heraklion)
Exterior - Mark Hotel (Heraklion)
Exterior - Mark Hotel (Heraklion)
Mark Hotel near Heraklion Port blends wellness and adventure with a full-service spa, seasonal outdoor pool with sun loungers, and an on-site restaurant. Guests love the cozy lobby fireplace, in-room WiFi, and attentive staff who arrange horseback riding and boat tours.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Single Room, 1 Twin Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Single Room, 1 Twin Bed

  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room, 1 Double or 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double or Twin Room, 1 Double or 2 Twin Beds

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Quadruple Room, Multiple Beds

Standard Quadruple Room, Multiple Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in Heraklion, Mark Hotel is in a shopping district and near the beach. Heraklion Port and Titakis Winery are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ammoudara Beach and Geoponikos Kipos. Traveling with kids? Consider Natural History Museum of Crete, or check out an event or a game at Pankritio Stadium. Visit our Heraklion travel guide
View more Resorts in Heraklion
Map
Evrou 19, Heraklion, Crete Island, 71303

What's nearby

  • Amoudara Strand, Heraklion/Kreta
    Ammoudara Beach
    17 min walk - 0.9 miles
  • Pankritio Stadium
    9 min walk - 0.5 miles
  • Theodoros Vardinogiannis Stadium
    19 min walk - 1.0 mile
  • Venetian Walls
    3 min drive - 1.7 miles
  • Hania Gate
    3 min drive - 1.9 miles

Getting around

  • Nikos Kazantzakis Airport (HER)
    16 min drive

Restaurants

  • Snack Point
    17 min walk
  • Magico
    2 min drive
  • Coco Cafe
    2 min drive
  • Wunderbar
    2 min drive
  • Γυρογωνιά
    2 min drive

About this property

Mark Hotel

Family-friendly resort near Heraklion Port
Consider a stay at Mark Hotel and take advantage of a poolside bar, a terrace, and a garden. Treat yourself to spa services, such as a facial, a massage, or a manicure/pedicure. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy onsite activities like boat tours and horseback riding. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, a water park (surcharge), and supervised childcare (surcharge)
Room features
All guestrooms at Mark Hotel offer perks such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with tubs or showers
  • Refrigerators, childcare services, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 150 m
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: EUR 5 for adults and EUR 3 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Horseback riding/rentals
  • Karaoke
  • Seasonal outdoor pool
  • TV in common areas
  • Water park

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 2 buildings
  • 4 floors
  • Built in 1992
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges EUR 3 for credit card payments
The front desk is open daily from 7:30 AM - 1:00 AM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during July, August, September, October, November, and December:
  • Swimming pool

Access methods

Front desk (limited hours), key retrieval, private entrance

Pets

Pets allowed for an extra charge of EUR 5 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 5 for adults and EUR 3 for children
  • Airport shuttle fee: EUR 25.00 per room (one-way)
  • Pet fee: EUR 5 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of EUR 3

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Cashless transactions are available
Safety features at this property include a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Clothing is optional at this property
The seasonal pool will be open from April to October
Pool access available from 9:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Park Heraklion
Park Hotel Heraklion
Park Hotel
Mark Hotel Resort
Mark Hotel Heraklion
Mark Hotel Resort Heraklion

Frequently asked questions

Does Mark Hotel have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9:30 AM–9:30 PM.

Is Mark Hotel pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a fee of EUR 5 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Mark Hotel?

Check-in start time: 1:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mark Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mark Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 25.00 per room applies.

Where is Mark Hotel located?

Offering direct access to the beach, this Heraklion resort is in a shopping district, 0.4 mi (0.7 km) from Pankritio Stadium, and 2.9 mi (4.7 km) from Heraklion Port. Ammoudara Beach and Theodoros Vardinogiannis Stadium are also within 1 mi (2 km).

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Reviews

Mark Hotel Reviews

6.0

6.6

Cleanliness

5.4

Location

6.8

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 71 reviews
Rating 8 - Good. 18 out of 71 reviews
Rating 6 - Okay. 24 out of 71 reviews
Rating 4 - Poor. 15 out of 71 reviews
Rating 2 - Terrible. 8 out of 71 reviews

Reviews

Verified

2/10 Terrible

Dirk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Park Hotel gibt es nicht! Das Hotel an dieser Adresse heißt Mark Hotel. Das Mark Hotel gibt es auch bei Google Maps !
Stayed 1 night in Oct 2022
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Nous avons séjourné dans cet hôtel seulement une nuit. Le personnel a été accueillant. L'hôtel correspond aux prix demandé. La literie est de mauvaise qualité (matelas à ressorts) nous n'avons pas très bien dormi. Notre chambre était bien équipé et la qualité du mobilier reste correcte pour le prix que nous avons payé. Pour ce prix là en France, nous avons un formule 1 avec une chambre tout en plastique avec le strict minimum. Au park hôtel nous avions quand même un logement type studio.
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst shower ever been in. Door you had to slam to close and wake everyone up breakfast below average to far to go anywhere by walking
Stayed 2 nights in Sep 2019
Verified

6/10 Okay

Eva

Liked: Cleanliness
Disliked: Room comfort

Ok pour 1 nuit mais pas de séjour prolongé

Nous avons résidé ici pour une petite nuit avant de prendre l'avion à Heraklion. La chambre n'est pas grande pour 4 dont 2 enfants. Télé présente mais ne fonctionnait pas. La piscine était ok mais s'il y a du monde faut oublier. La personne de l'accueil était sympathique sans plus. La mer n'est pas très loin mais beaucoup de vagues. Il y a un petit parc pour les enfants. Un car wash à 100 mètres très pratique avant de rendre la voiture de location(11€ intérieur extérieur fait par les employés). Un sports bar à côté où on peut manger. Le parking n'est pas privatif on est juste garé dans la rue à côté de l'hôtel et encore faut trouver de la place (bon courage). Le wifi ne fonctionnait pas.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Man musste Grundlos die Zimmer wechseln, es war mega laut und putzen kennen die nicht.
Stayed 5 nights in Jul 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Primo impatto negativo per quanto riguarda le condizioni della struttura. Stanze molto vecchie, letti rumorosi anche per minimi spostamenti, pulizia assente, bagni costantemente sporchi, docce senza tenda e nessun supporto per il soffione. Unica nota positiva: aria condizionata sempre funzionante.
Stayed 7 nights in Jul 2019
Verified

8/10 Good

LariSa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pieni mukava hotelli. Hotellin pihalla siisti uima-allas joka oli lasteni suosikki. Rauhallinen sijainti. Hiljainen huone. Siivous joka päivä. Mukava henkilökunta. Suosittelen. Tullaan uudestaan. Hotellissa on myös mahdollista syödä aamupalaa. Hotellin huone oli hyvä. Parisängyssä hyvää nukkua. Hotelllin lähellä kävelee kissat. Myös pieni kanala on vieressä, joka on lasteni mielessä. Lyhyt kävelymatka rannalle. Meri näkyi myös hotellihuoneen ikkunasta/parvekkeelta mikä on ihanaa. Jääkaappi on hotellin huoneessa, joka aamu kylmää vettä. Hotelli on hyvä ja perheemme tykkäsi siitä. Toimiva kokonaisuus!
Stayed 7 nights in Jul 2019
Verified

6/10 Okay

Ruddydoux

Liked: Staff & service
Disliked: Room comfort

Moyennement satisfaisant

Personnel très gentille et accueillant parlant couramment anglais. L'hôtel est propre mise à part les chambres qui sont faite une fois la semaine et juste par un coup de toile vite fait. Même pas le ballet passer avant, les serviette également sont changer une fois la semaine. L'hôtel est situé à 100m de la plage ou vous pouvez louer un transat pour 3€ la journée avec une boisson offert. mais loin du centre d'heraklion et de tout site touristique, rien au alentour à visiter. La WiFi est comme on dirait inexistant avec 5 réseaux différents ou il est impossible de rester connecter plus de 2mn sur le même serveur. Il faut changer à chaque fois. Donc oublier les face-time. Hôtel pour étudiants voulant partir à moindre frais je recommande mais pas pour une famille ou pour un couple qui veulent passer des vacances romantique. Il n'y a pas d'isolation, on entend les chasse d'eau, et les douche des autres. Parfois même des ronflement. La piscine est superbe et propre. Je recommande tout de même cette hôtel qui m'a permis de passer de superbe vacances en Crête, une île de rêve.
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing

This room had no extras, but the bare minimum of what is needed for an overnight stay. The bed was not very comfortable and likely needs to be replaced. The shower was basically right beside the toilet, but it was hot.
Verified

6/10 Okay

jean claude

Liked: Cleanliness, room comfort

Station de départ

pratique pour une étape
Verified

6/10 Okay

Nae

Liked: Staff & service

Hostel-like.Very close to beach.

Park Hotel is only a 10 minute walking distance from the beautiful beach. There is wifi in the rooms and the staff is very friendly and family oriented. The hotel is more like a hostel with limited space and a tiny bathroom. The beds are okay and there is a balcony. It was perfect for my one-night stay as a last resort.
Verified

6/10 Okay

Isabelle

Liked: Cleanliness, staff & service

Hôtel adapté à un séjour en transit

La patronne de l hôtel est accueillante mais la chambre était très propre mais de confort moyen...
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una pesadilla con bombas fetidas incluidas

Teniamos 2 noches pagadas y sólo nos quedamos una... No se podia estar allí! El hotel estaba muy viejo, los muebles eran todos diferentes y estaban en muy mal estado y además no habia televisión. La cocina estaba sucia y llena de óxido. La nevera también era un desastre. El baño,sucio, era tan pequeño que no se cabia en la ducha y era imposible sentarse en el inodoro. No habia servicio de habitaciones a diario, así que te tenias que hacer tu la cama y no cambiaban las toallas. A parte de todo esto, pagamos un extra por tener una habitación mejor con vistas al mar y nos dieron una planta baja sin vistas a ningun sitio. La señal de wifi es muy débil y sólo llega al pasillo, no en las habitaciones. Por la noche fue imposible dormir, los huéspedes se dedicaron a tirar bombas fetidas en la zona de nuestra habitación, fue horrible! El olor, personas vomitando, etc. Y el personal del hotel no hizo nada. Al dia siguiente nos quejamos y la unica respuesta que nos dieron fué que eso no era un hotel de 5 estrellas!!! Patético! No ofrecieron ninguna compensación por la noche que no dormimos allí y tampoco por no habernos dado la habitación que habiamos pagado. Tener cuidado al ir a Creta, no coger ningún hotel sin ver una foto del baño ya que te puedes llevar alguna sorpresa... Finalmente nos fuimos a otro hotel en el centro, pagamos un poco más pero valió la pena. Creta es muy bonito y no se puede permitir que un hotel así te destroce las vacaciones. Le sobran todas las estrellas
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

slitet med trevlig personal.

Slitet hotell med gångavstånd till en stor strand.
Verified

4/10 Poor

Judith P

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced and grim!

We thought this was the hotel where we had stayed 50 years ago (yes,really!), but it clearly was not! Very dark and grim lobby---rooms need new lighting (bathroom light flickered all night). Friendly and helpful staff, but overpriced.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy bien, el personal muy amable , zona tranquila
Verified

2/10 Terrible

Juha

Disliked: Cleanliness, property conditions & facilities, room comfort

kehno

varustus taso alle esitteen ,sijainti kaukana keskustasta vaikka esitteenne antoi ymmärtää toisin
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort
hotel pratique pour une nuit en fonction de son emplacement par rapport aux acces.
Verified

2/10 Terrible

Olivier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

très décevant

Lorsque je suis arrivé dans l'hôtel celui-ci était plein malgré ma réservation donc j'ai été logé dans un hôtel en face qui est en très mauvais état et qui ne vaut absolument pas le prix que j'ai payé. Si j'avais été logé dans l'hôtel initial qui à mon avis est correct en rapport de qualité/prix il n'y aurait pas eu de problème mais celui où l'on m'a envoyé est vraiment lugubre et mal fréquenté. Vraiment décevant! Et je n'étais pas le seul à avoir souffert du surbooking!
Verified

10/10 Excellent

lene

Liked: Cleanliness, staff & service, room comfort

very kind service.

in reception, he is really kind to infrom.
Verified

4/10 Poor

carolien poppink

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

prettige mensen met sjofele kamer

We kwamen aan en kregen een sjofel kamertje met een soort kampeerbedje naast het eenpersoonsbed geschoven. Dit terwijl we een kamer met zicht op zee hadden geboekt, die er op de foto heel aangenaam uitzag. Die kamer was al vol. Na onderhandeling kregen we een gratis ontbijtje aangeboden. Geen zin om verder te zoeken naar een ander hotel. Wat wel heel fijn was, was de ontspannen sfeer in het hotel. Ook het diner was er heel lekker. Het was namelijk geheel traditioneel grieks eten, dat de mensen thuis ook eten. Prettig familie die het hotel runt. Zeker als je alleen reist, kan je hier nog prima aanspraak hebben, waardoor het sjofele karakter van de kamer weer wat werd goedgemaakt
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Geen aanrader

Er waren serieuze mankementen aan de kamer waarin ik verbleef. De kwaliteit van het matras was ronduit slecht. Warm water tijdens douchen was vaak niet voor handen, de douchekop moest ik noodgedwongen zelf vast houden en er was geen douchegordijn aanwezig. Dit leverde vaak een waterbalet op. Het hotel is slecht geïsoleerd, alles is te horen, waardoor je nachtrust ernstig wordt verstoord. Een pluspunt is de vriendelijkheid van het personeel. Je wordt geholpen door een familie, en je hebt een soort campinggevoel.
Verified

6/10 Okay

Pedro

Disliked: Cleanliness, staff & service

"Hotel economico para Dormir y Ducharse"

La dueña es encantadora, el hotel es grande y con piscina y situado a las afueras de Heraklion, a 100 mts de la carretera que va a todos los destinos posibles. * Estancia : Tres días, en una habitación situada en un 3º piso (635) y a la cual había que subir por las escaleras (sin ascensor). * La habitación es grande y espaciosa y equipada con Aire Acondicionado (gratis), una cocina "básica" y un cuarto de baño. ¿Que es básico para la gente?? Disponía de armarios (bien), frigorifico (bien), fregadero (bien) y campana extractora de humos (bien). ¿Y LA COCINA? o ¿un triste micro ondas? Pues NO, no tenia ninguna de las dos. Obvio es que no pudimos cocinar. (tampoco había platos, tenedores, cazuelas o sartenes, claro...) He de decir que a 100 mts hay un magnifico restaurante " GRAND" que nadie se deberia perder (IMPRESIONANTE) por sus enormes raciones, excelente comida y barato. - Baño : Pequeño, antiguo y viejo. equipado con solo 2 pastillas de jabón pequeñas para las manos . * Hotel : Grande, con servicio de comidas y cenas y PISCINA (a la cual en ninguno de los 3 dias se le cambio el agua - al marcharnos estaba sucia y amarilla - verdosa) pero es grande y soleada. * Resumiendo : Hotel economico 32 €/dia a finales de Julio que cumple con su funcion. "Dormir y Ducharse "
Verified

4/10 Poor

Liguse

Disliked: Staff & service, property conditions & facilities, room comfort

Less then expected, even for that low price

Not very impressed with the hotel. Situated in an industrial area, extremely uncomfortable beds, breakfast ok.
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort

Moyen

Suffisant pour une nuit de passage mais pas plus... Accueil charmant.