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Metropole Urban Hotel

Property class: 4

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Photo gallery for Metropole Urban Hotel

A balcony with two chairs, a table with a fruit bowl, and a view of a historic building with a clock tower and dome. - Metropole Urban Hotel (Heraklion)
A wooden bedside table with a coffee maker, a cup, a remote control, and a laptop. - Metropole Urban Hotel (Heraklion)
A modern bedroom with a large bed, bedside lamps, a round table with two glasses, and a large mirror. - Metropole Urban Hotel (Heraklion)
A modern indoor seating area with a round table and two upholstered chairs, a window with a view of a street and greenery, and a potted plant on the right. - Metropole Urban Hotel (Heraklion)
A modern urban hotel with multiple balconies, a well-lit entrance, and outdoor seating. - Metropole Urban Hotel (Heraklion)
Located close to Morosini Fountain and Venetian Walls, Metropole Urban Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Free in-room WiFi and a restaurant are available to all guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar
  • Laundry

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room with Balcony and City View

A hotel room with a large bed, a chair, a desk with a lamp, and a view of a cityscape through the window.

Deluxe Room with Balcony and City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room with City View

A hotel room with a bed, a TV, a coffee maker, and a view of a building with a dome.

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Connecting Rooms with Balcony and City View

A hotel room with a bed, a TV, a bathroom, and a closet with a mirror.

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 34 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

A modern hotel room with a large bed, two chairs, a TV, and a balcony with a view.

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Economy Room

A modern hotel room with a large bed, bedside tables, a desk with a lamp, and an air conditioning unit.

Economy Room

8.8 out of 10
Excellent
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room with Balcony and City View

A modern hotel room with a large bed, a wooden headboard, a wardrobe, a chair, and a bedside table.

Superior Room with Balcony and City View

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, City View

A hotel room with a bed, a desk, a chair, a wardrobe, and a TV.

Triple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Located in Heraklion, Metropole Urban Hotel is in the city center. Natural History Museum of Crete and Historical Museum of Crete are cultural highlights, and some of the area's notable landmarks include Venetian Walls and Heraklion Loggia. Don't miss out on a visit to Dinosauria Park. Visit our Heraklion travel guide
Map
Agia Aikaterini Square, Heraklion, 71201

What's nearby

  • A grand architectural corridor with ornate columns and arches, leading to a bustling street.
    Heraklion Loggia
    3 min walk - 0.2 miles
  • A public square with a central fountain, surrounded by trees and buildings with shops.
    Morosini Fountain
    3 min walk - 0.2 miles
  • A historic yellow building with a modern glass extension, a street with cars and a motorbike, and a clear blue sky.
    Historical Museum of Crete
    5 min walk - 0.3 miles
  • A museum entrance with large glass windows and informational banners.
    Heraklion Archaeological Museum
    7 min walk - 0.4 miles
  • A marina with numerous boats docked, a stone wall, and buildings in the background.
    Heraklion Port
    17 min walk - 0.9 miles

Getting around

  • Nikos Kazantzakis Airport (HER)
    14 min drive

Restaurants

  • Καλαμάκι
    3 min walk
  • Chop Chop
    3 min walk
  • Dark Tales
    2 min walk
  • Hacienda
    1 min walk
  • Μαύρος Κάτης / Mavroscatis
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1101454

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Metropole Urban Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Metropole Urban Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Metropole Urban Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Metropole Urban Hotel located?

Located in the heart of Heraklion, this hotel is within a 5-minute walk of Morosini Fountain and Heraklion Loggia. Historical Museum of Crete and Heraklion Archaeological Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metropole Urban Hotel Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 224 out of 317 reviews
Rating 8 - Good. 65 out of 317 reviews
Rating 6 - Okay. 21 out of 317 reviews
Rating 4 - Poor. 5 out of 317 reviews
Rating 2 - Terrible. 2 out of 317 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice bed, good location
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice room and good experience the breakfast offered too is nice
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay. The room was clean, comfortable and well maintained, and the location was excellent, with plenty of shops, cafés and restaurants nearby. The staff were friendly, welcoming and always helpful. I also really enjoyed the balcony. Overall, it was a comfortable and enjoyable experience, and I would happily stay here again.
Stayed 14 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. The room was spacious, clean, and had great AC. The bed was large and comfortable. We would happily stay here again.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a nice area. Lots of restaurants and night life. The staff are super helpful and the cleaning crew did a great job. Room for improvement the breakfast was abundant but only one cup of coffee maybe coffee should be open. Shampoo and body gel shower should be separate instead of the same for both the hair and body. The room description should be more accurate indicating that all rooms had the same size bed had I known that I would have chosen a different room.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility, helpful and friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly, helpful staff!
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception desk were exceptionally helpful in terms of booking restaurants and other information The location is central and yet quiet with local people and the view from the room was open over a church square You dont have the feeling of tourist crowds thst is stressful
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place central, helpful reception staff. Breakfast served from cafe attached to hotel. Huge, helpful servers! Loved it. Zero complaints
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk to shopping, restaurants.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the area and location close to everything was very convenient
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with balcony overlooking the church square. The room, lobby and hallways were very clean. The location was perfect for seeing Heraklion. On the edge of the old town with pedestrian streets but the hotel was close to a main street with bus service and taxi's could pull up right outside. The main restaurant street was less than a block away.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great stay.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Clean and comfortable hotel
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and everything worked - air conditioning, shower, toilet, safe, tv, etc. (Upon arrival, the shower only had lukewarm water. The staff remedied the situation very quickly.) Breakfast was lovely and served in the restaurant right outside the door. There was outdoor seating and more pastries than you could eat. The biggest surprise was the offer of a to-go breakfast when we told the manager we were getting picked up at 6:45 am. We each got a sandwich, an apple, a pastry, water and juice. AND they accomodated my husband who is gluten sensitive. It was unreal. Completely unexpected. The area was safe and nestled among 3 churches. I look forward to going back.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excellent the hotel was private the staff were attentive the adjacent hacienda restaurant was fabulous particularly for breakfast on the square there wee no negatives a great holiday elizabeth
Stayed 7 nights in Jun 2025