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Metropole Urban Hotel

4.0 star property
Hotel with a restaurant, 3-minute walk to Morosini Fountain

Choose dates to view prices

Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Junior Suite with Outdoor Jetted Tub and Side Sea View | 1 bedroom, minibar, in-room safe, individually decorated
1 bedroom, minibar, in-room safe, individually decorated
Lobby sitting area
Exterior
Metropole Urban Hotel sits in central Heraklion, welcoming travelers with its inviting coffee shop and bar. Guests can connect with WiFi in their rooms, store luggage with ease, and experience authentic regional cuisine at the restaurant.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room with Balcony and City View

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room with City View

View from room

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 34 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Economy Room

Economy Room | 1 bedroom, minibar, in-room safe, individually decorated

Economy Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room with Balcony and City View

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, City View

Triple Room, City View | 1 bedroom, minibar, in-room safe, individually decorated

Triple Room, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Map
Agia Aikaterini Square, Heraklion, 71201

What's nearby

  • Morosini Fountain - 3 min walk - 0.2 miles
  • Heraklion Loggia - 3 min walk - 0.2 miles
  • Historical Museum of Crete - 5 min walk - 0.3 miles
  • Heraklion Archaeological Museum - 7 min walk - 0.4 miles
  • Heraklion Port - 15 min walk - 0.9 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 14 min drive

Restaurants

  • ‪Chop Chop - ‬3 min walk
  • ‪Coffee Island - ‬2 min walk
  • ‪Goody's - ‬2 min walk
  • ‪Dark Tales - ‬2 min walk
  • ‪Frankly Cafe - ‬2 min walk

About this property

Metropole Urban Hotel

Upscale hotel near Morosini Fountain
Located close to Venetian Walls and Heraklion Loggia, Metropole Urban Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy the following perks during your stay:
  • Free newspapers, a front-desk safe, and 1 meeting room
  • Tour/ticket assistance, an elevator, and smoke-free premises
  • A 24-hour front desk, coffee/tea in the lobby, and luggage storage
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms are individually furnished, and have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 43-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1101454

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Frequently asked questions

Is Metropole Urban Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Metropole Urban Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Metropole Urban Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Metropole Urban Hotel located?

Located in the heart of Heraklion, this hotel is within a 5-minute walk of Morosini Fountain and Heraklion Loggia. Historical Museum of Crete and Heraklion Archaeological Museum are also within 10 minutes.

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Metropole Urban Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 193 out of 276 reviews
Rating 8 - Good. 59 out of 276 reviews
Rating 6 - Okay. 17 out of 276 reviews
Rating 4 - Poor. 5 out of 276 reviews
Rating 2 - Terrible. 2 out of 276 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk to shopping, restaurants.
Stayed 2 nights in Sep 2025

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly hotel.
Stayed 5 nights in Jul 2025

8/10 Good

MIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
Stayed 5 nights in Sep 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excellent the hotel was private the staff were attentive the adjacent hacienda restaurant was fabulous particularly for breakfast on the square there wee no negatives a great holiday elizabeth
Stayed 7 nights in Jun 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good place to stay

Good location and friendly service. Top floor suite needs some attention - door hanging off cupboard, curtain hanging off and hot in aged.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ghita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back! Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing 4 night stay in the heart of Heraklion

Great experience in room 501 at the top of the hotel jacuzzi, large double bed, large terrace with view of the cathedral
Stayed 4 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel by the cathedral square close to many dining options and shops. Updated room, balcony, and clean.
Stayed 4 nights in May 2025

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024

10/10 Excellent

Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024

6/10 Okay

Adam

Liked: Staff & service
Was unaware of the church bell and also a large boxing event with music playing late into the night
Stayed 4 nights in Sep 2025

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.
Stayed 2 nights in Apr 2025

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean.
Stayed 1 night in Jul 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel right around a square with cafes. Clean rooms and great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Yanina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away yet easily walkable to main town center. Felt very peaceful and calm.
Stayed 2 nights in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the area and nice restaurant downstairs. There’s a charming church close by.
Stayed 1 night in Jun 2024

10/10 Excellent

Beni

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location good but no driveway and no parking. Finding parking is a challenge
Stayed 2 nights in May 2025

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
Stayed 2 nights in Jun 2024

10/10 Excellent

millicent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and price! Reminded me of an American hotel. Very spacious room!
Stayed 1 night in Mar 2024

10/10 Excellent

Su

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from the balony, you can see the church and square, very beautiful view!
Stayed 1 night in Feb 2024

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel with friendly staff. Nice breakfast too. Only niggle was the noise - the marble staircase is open on all floors and echos, meaning a quiet night’s sleep isn’t guaranteed.
Stayed 1 night in May 2023

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