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Metropole Urban Hotel

4.0 star property
The on-site restaurant showcases delicious local flavors while the lobby coffee shop offers a perfect spot to relax with a drink, all supported by attentive staff

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Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room - Metropole Urban Hotel (Heraklion)
Front of property - Metropole Urban Hotel (Heraklion)
Lobby sitting area - Metropole Urban Hotel (Heraklion)
Junior Suite with Outdoor Jetted Tub and Side Sea View | Minibar, in-room safe, individually decorated, individually furnished - Metropole Urban Hotel (Heraklion)
Superior Connecting Rooms with Balcony and City View | Balcony view - Metropole Urban Hotel (Heraklion)
Metropole Urban Hotel sits in central Heraklion, welcoming travelers with its inviting coffee shop and bar. Guests can connect with WiFi in their rooms, store luggage with ease, and experience authentic regional cuisine at the restaurant.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room with Balcony and City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room with City View

View from room

Standard Room with City View

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Superior Connecting Rooms with Balcony and City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 34 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite with Outdoor Jetted Tub and Side Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Economy Room

Economy Room | Minibar, in-room safe, individually decorated, individually furnished

Economy Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Superior Room with Balcony and City View

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room, City View

Triple Room, City View | Minibar, in-room safe, individually decorated, individually furnished

Triple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Heraklion, Metropole Urban Hotel is in the city center. Natural History Museum of Crete and Historical Museum of Crete are cultural highlights, and some of the area's notable landmarks include Venetian Walls and Heraklion Loggia. Don't miss out on a visit to Dinosauria Park. Visit our Heraklion travel guide
Map
Agia Aikaterini Square, Heraklion, 71201

What's nearby

  • Heraklion Loggia
    Heraklion Loggia
    3 min walk - 0.2 miles
  • Morosini Fountain
    Morosini Fountain
    3 min walk - 0.2 miles
  • Historical Museum of Crete
    Historical Museum of Crete
    5 min walk - 0.3 miles
  • Heraklion Archaeological Museum
    Heraklion Archaeological Museum
    7 min walk - 0.4 miles
  • Heraklion Port
    Heraklion Port
    17 min walk - 0.9 miles

Getting around

  • Nikos Kazantzakis Airport (HER)
    14 min drive

Restaurants

  • Καλαμάκι
    3 min walk
  • Chop Chop
    3 min walk
  • Frankly Cafe
    2 min walk
  • Hacienda
    1 min walk
  • Svelto Coffee & Snack
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1101454

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Metropole Urban Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Metropole Urban Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Metropole Urban Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Metropole Urban Hotel located?

Located in the heart of Heraklion, this hotel is within a 5-minute walk of Morosini Fountain and Heraklion Loggia. Historical Museum of Crete and Heraklion Archaeological Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metropole Urban Hotel Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 205 out of 294 reviews
Rating 8 - Good. 63 out of 294 reviews
Rating 6 - Okay. 19 out of 294 reviews
Rating 4 - Poor. 5 out of 294 reviews
Rating 2 - Terrible. 2 out of 294 reviews

Reviews

Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility, helpful and friendly staff
Stayed 1 night in May 2026
Verified

10/10 Excellent

Xanthippi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception desk were exceptionally helpful in terms of booking restaurants and other information The location is central and yet quiet with local people and the view from the room was open over a church square You dont have the feeling of tourist crowds thst is stressful
Stayed 9 nights in May 2026
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly, helpful staff!
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place central, helpful reception staff. Breakfast served from cafe attached to hotel. Huge, helpful servers! Loved it. Zero complaints
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the area and location close to everything was very convenient
Stayed 1 night in Oct 2025
Verified

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk to shopping, restaurants.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Janice

Liked: Cleanliness, property conditions & facilities
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great stay.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Silvia

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excellent the hotel was private the staff were attentive the adjacent hacienda restaurant was fabulous particularly for breakfast on the square there wee no negatives a great holiday elizabeth
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Clean and comfortable hotel
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

MIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a great hotel. Excellent location
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay. Will Return

Beautiful rooms and warm, welcoming attending service. Great area and very well situated in the centre of town
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city-center location.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Daniel van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing - couldn’t do enough for us and went well beyond what we expected. Such a wonderful few days there that we will never forget.
Stayed 2 nights in Jun 2025