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Castello City Hotel

Property class: 4

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Photo gallery for Castello City Hotel

A modern hotel balcony with seating, a table, and a view of the cityscape. - Castello City Hotel (Heraklion)
A spacious lobby with a large purple sofa, striped armchairs, and a glass coffee table. - Castello City Hotel (Heraklion)
A hotel room with two beds, a desk with a lamp, a chair, and a view of the outdoors. - Castello City Hotel (Heraklion)
A dining table with plates of food, cutlery, and glasses of wine, set in a restaurant with a view of the sea. - Castello City Hotel (Heraklion)
A multi-story hotel with a prominent 'Castello' sign, featuring balconies and a modern architectural design. - Castello City Hotel (Heraklion)
Take advantage of a free manager's reception, a rooftop terrace, and a coffee shop/cafe at Castello City Hotel. The on-site Greek cuisine restaurant, The 5th floor, offers breakfast, lunch, dinner, and ocean views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Laundry

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double or Twin Room

A hotel room with a large bed, a desk with a chair, a TV, and a red accent wall.

Double or Twin Room

7.6 out of 10
Good
(7 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View

A hotel room with a large bed, a desk with a lamp, a coffee maker, and a view of the city through the window.

Deluxe Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Sea View

A hotel room with a bed, a desk with a computer, a chair, a sofa, a lamp, and a painting on the wall.

Deluxe Room, Sea View

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

A hotel room with two beds, a desk, a chair, a bathroom with a sink and shower, and a view of the outside.

Deluxe Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room (Family)

A hotel room with two beds, a desk, and a chair. There are lamps on the nightstands, a picture on the wall, and a window with curtains.

Family Room (Family)

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

About the neighborhood

Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Port and Titakis Winery are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Heraklion Central Market and Dedalou Shopping Street. Traveling with kids? Consider Natural History Museum of Crete, or check out an event or a game at Freedom National Stadium. Visit our Heraklion travel guide
Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

What's nearby

  • A collection of ancient pottery artifacts displayed in a museum.
    Historical Museum of Crete
    12 min walk - 0.7 miles
  • A historic building with ornate architecture, a large open plaza, and surrounding modern buildings.
    Heraklion Loggia
    14 min walk - 0.8 miles
  • A museum entrance with large glass windows and informational banners.
    Heraklion Archaeological Museum
    17 min walk - 0.9 miles
  • Hania Gate
    2 min walk - 0.1 miles
  • Venetian Walls
    2 min walk - 0.1 miles

Getting around

  • Nikos Kazantzakis Airport (HER)
    18 min drive

Restaurants

  • Starbucks
    9 min walk
  • Goody's
    9 min walk
  • EAST Coffee Bar / Hookah
    9 min walk
  • Μαύρος Κάτης / Mavroscatis
    9 min walk
  • Manitu Sunset Bliss
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The 5th floor

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (70 square feet of space)
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 1039Κ013A0004300

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Castello City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Castello City Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Castello City Hotel?

Check-out is at 11:00 AM. Late check-out is available for EUR 25 (subject to availability).

Does Castello City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.

Where is Castello City Hotel located?

This family-friendly Heraklion hotel is located near the airport, steps from Venetian Walls, Hania Gate, and Kapetan Mihalis Korakas. Heraklion Port is 1.5 mi (2.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Castello City Hotel Reviews

7.8

Good

8.0

Cleanliness

7.4

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 162 out of 502 reviews
Rating 8 - Good. 184 out of 502 reviews
Rating 6 - Okay. 98 out of 502 reviews
Rating 4 - Poor. 37 out of 502 reviews
Rating 2 - Terrible. 21 out of 502 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the hotel. Very friendly and helpful staff thoughout. I especially enjoyed the restaurant with amazing views over Heraklion.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, breakfast was great and highly recommended
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice location

Comfortable suites, nice restaurant and breakfast buffet. Helpful staff.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you very much for your hospitality. The staff amazing, very kind and helpful. The room very clean. The breakfast very delicious. I’m sorry I didn’t ask the name of the guy from Makri Gialo, I just wanna say thank you for playing with my son while we were eating. Also I wanna say thank you to the lady that was there upstairs and being very kind and making my child laugh. Sorry for not mentioning the names but I wanna say a huge thank you to everyone and to the lady that kindly accepted to take care of our belongings while we would be taking a coffee.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Staff & service
Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - Wondeful reception staff

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special
Entrance to tunnel beneath the wall. Possibly a new art space?
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities
AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance of a lot of things, which was very nice. The rooms were pretty simple but we didn’t mind at all. Aykan Was also very helpful
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for quick visit
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Stayed 4 nights in Jan 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Think a old North American Motel 8 with a all meals served buffet style a body temperature, and local drinks. Don’t order the mixed drinks unless you want to get drunk and a sugar high on a single drink. The food is edible/ just. The last night they went American on us for dinner with pre- made hamburgers and hot dogs- yuk. If you are old and want to sit around playing cards in an alcoholic daze and don’t have taste buds left- this is your home. A bus outside the hotel will take you into Chani where food is good and a nice restaurant is across the street.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Stayed 4 nights in Oct 2023
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities
I booked something and I stayed in something else. It was so bad experience, never again.
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair price/quatlity ratio

Good hotel. Air conditioning works pretty well. Breakfest are dectent -> "Not great, not terrible". Staff is always helpful, follows all COVID protocols. Bathroom is small, shower door(s) could be better.
Stayed 2 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Horrible parking arrangement.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, room very small.
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service

It's ok - it's nothing fancy, not so comfortable

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Overall the service is not good
Stayed 4 nights in Sep 2024