Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

3.0 star property
Suburban Richmond hotel in Laurel with free breakfast

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

Photo gallery for Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

Lobby
Exterior
Restaurant
Combined shower/tub, free toiletries, hair dryer, towels
Exterior

Overview of Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

Reviews
5.8
Highlight
  • Offers an outdoor pool. Only 5% of properties have this in Richmond.

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service

Explore the neighborhood

8008 W. Broad St, Richmond, VA, 23294
  • Popular LocationHenrico Doctors' Hospital5 min drive
  • Popular LocationLewis Ginter Botanical Garden7 min drive
  • Popular LocationUniversity of Richmond7 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)23 min drive

Room options

Standard Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Suite

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

Suite, Accessible (Communications, Mobility, Access Tub)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

Suite, Accessible (Communications, Mobility)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

Suite, Accessible (Communications, Accessible Tub)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, Accessible (Communications and Mobility)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Standard Room, Accessible (Communications)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, Accessible (Communications)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, Accessible (Communications)

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Standard Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

Premium Room

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

Similar properties

About the neighborhood

Richmond

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel is located in Laurel, a neighborhood in Richmond, and is in the suburbs. Travelers who have shopping on the agenda can visit Short Pump Town Center and Broad Street. Lewis Ginter Botanical Garden and River City Roll are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Henrico Doctors' Hospital - 5 min drive
  • Lewis Ginter Botanical Garden - 7 min drive
  • University of Richmond - 7 min drive
  • Short Pump Town Center - 9 min drive
  • Carytown - 10 min drive

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 23 min drive

Restaurants

  • Popeye's Louisiana Kitchen - 7 min walk
  • Olive Garden - 2 min drive
  • Potros Mexican Restaurant - 4 min drive
  • Outback Steakhouse - 6 min walk
  • Buffalo Wild Wings - 11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel

Hotel located in Laurel
Consider a stay at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel and take advantage of a free breakfast buffet, a terrace, and a playground. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as laundry facilities and a gym.
You'll also find perks like:
  • A seasonal outdoor pool
  • Free self parking
  • RV/bus/truck parking, an electric car charging station, and an elevator
  • A TV in the lobby, coffee/tea in the lobby, and a 24-hour front desk
Room features
All 190 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping

Business services

  • Business center
  • Conference space

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?

Check-out is at 11 AM.

Where is Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel located?

Located in Laurel, this hotel is 1.2 mi (2 km) from Virginia Hospital & Health and 2.2 mi (3.5 km) from Henrico Doctors' Hospital. Regency Square Mall and University of Richmond are also within 6 mi (10 km).

Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 147 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 221 out of 1001 reviews" "
Rating 4 - Poor. 173 out of 1001 reviews" "
Rating 2 - Terrible. 234 out of 1001 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We called ahead to notify our late arrival; were told not to worry; then we surrounding of hotel was pilled with old mattress but then we were given a room missing mattress and under renovations, not to mention the smell; we refused it, and then we were told there were no other rooms. nothing they could do for us at 4am and nowhere to go after a 9h drive.
Stayed 2 nights in May 2022

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told at check in they were renovating, but they just need to start over. It was very dark and dingy. There were no towels in the bathroom and no phone yo call down to the front desk. I had to use my cell to call to ask for towels. It took 35-40mins to get towels because they were in the dryer. The toilet was broken wouldn’t flush. I had yo lift the lid off and put my hand in the back of the toilet to get it to flush and then had no towel to dry my hands after I washed them.
Stayed 1 night in May 2022

8/10 Good

Irving

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

moniek

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I was very surprised by the condition of the hotel that it's even open.
Stayed 1 night in May 2022

2/10 Terrible

Sara

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The building was under construction and just wasn't very tidy or clean. The lighting throughout was dark and made the place feel even grungier. The room was decent enough but we were left with no washcloths and only a couple of towels. There was also no TV remote. Saturday we returned to our room pretty late to find the smoke detector was beeping and needed a new battery. That's when we discovered the room phone didn't even have a cord to connect to the wall. I went to the desk and explained about the detector and the phone. The guy working overnight had no idea where the batteries were, there was no manager on call, and no rooms to move us to. Sunday unfortunately we left early in the morning and I didn't have time to talk to the front desk again. I hoped that overnight had passed it along. When we returned that evening still no battery replacement.
Stayed 3 nights in May 2022

4/10 Poor

Joseph

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property need to be remodel Should be cheaper
Stayed 1 night in May 2022

2/10 Terrible

Mahmoud

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Who is no towels and soap and place it was filthy diary
Stayed 1 night in May 2022

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare stay
It was the worse experience ever… Room was dirty, no towels in room.. Sink and bathroom was dirty with a dirty towel hanging on the door… Garbage can was full and refrigerator was tilted forward so it wouldn’t leak water… Called down and asked for towels and told me to come down and get some cause they didn’t have time to bring me any to my room… No breakfast, no pool, no gym cause it was under construction and I had called 2 days before to make sure room was good to go and no one said the hotel was understand construction and that their was nothing basically open in the hotel… Horrible service and the 5th floor smelled so bad…
Stayed 2 nights in May 2022

8/10 Good

Christine

It was ok under. Construction rooms were old
Stayed 1 night in May 2022