Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel is located in Laurel, a neighborhood in Richmond, and is in the suburbs. Travelers who have shopping on the agenda can visit Short Pump Town Center and Broad Street. Lewis Ginter Botanical Garden and River City Roll are also worth visiting. Spend some time exploring the area's activities, including golfing.
Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel
Hotel located in Laurel
Consider a stay at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel and take advantage of a free breakfast buffet, a terrace, and a playground. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as laundry facilities and a gym.
You'll also find perks like:
A seasonal outdoor pool
Free self parking
RV/bus/truck parking, an electric car charging station, and an elevator
A TV in the lobby, coffee/tea in the lobby, and a 24-hour front desk
Room features
All 190 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
More conveniences in all rooms include:
Bathrooms with shower/tub combinations and free toiletries
LCD TVs with premium channels
Wardrobes/closets, refrigerators, and microwaves
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
In-room WiFi speed: 50+ Mbps
Available in some public areas: WiFi (surcharge)
Parking and transportation
Electric car charging station on site
Free uncovered self parking on site
RV/bus/truck parking on site
Food and drink
Free buffet breakfast
A restaurant
Coffee and tea in common areas
Things to do
Gym
Outdoor pool
Playground
TV in common areas
Family friendly
Free crib
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Playground
Conveniences
24-hour front desk
Laundry facilities
Vending machine
Water dispenser
Guest services
Daily housekeeping
Business services
Business center
Conference space
Outdoors
Terrace
Accessibility
Elevator
More
1 building
6 floors
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Free crib
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels
Entertainment
LCD TV with premium cable/satellite channels
Food and drink
Coffee/tea maker
Microwave
Refrigerator
Room service
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Frequently asked questions
Does Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel have a pool?
Yes, this property has an outdoor pool.
Is Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?
Self parking is free at this property.
What time is check-in at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.
What time is check-out at Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel?
Check-out is at 11 AM.
Where is Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel located?
Located in Laurel, this hotel is 1.2 mi (2 km) from Virginia Hospital & Health and 2.2 mi (3.5 km) from Henrico Doctors' Hospital. Regency Square Mall and University of Richmond are also within 6 mi (10 km).
Holiday Inn Hotel and Suites Richmond West End, an IHG Hotel Reviews
Reviews
5.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We called ahead to notify our late arrival; were told not to worry; then we surrounding of hotel was pilled with old mattress but then we were given a room missing mattress and under renovations, not to mention the smell; we refused it, and then we were told there were no other rooms. nothing they could do for us at 4am and nowhere to go after a 9h drive.
I was told at check in they were renovating, but they just need to start over. It was very dark and dingy. There were no towels in the bathroom and no phone yo call down to the front desk. I had to use my cell to call to ask for towels. It took 35-40mins to get towels because they were in the dryer. The toilet was broken wouldn’t flush. I had yo lift the lid off and put my hand in the back of the toilet to get it to flush and then had no towel to dry my hands after I washed them.
The building was under construction and just wasn't very tidy or clean. The lighting throughout was dark and made the place feel even grungier. The room was decent enough but we were left with no washcloths and only a couple of towels. There was also no TV remote.
Saturday we returned to our room pretty late to find the smoke detector was beeping and needed a new battery. That's when we discovered the room phone didn't even have a cord to connect to the wall. I went to the desk and explained about the detector and the phone. The guy working overnight had no idea where the batteries were, there was no manager on call, and no rooms to move us to. Sunday unfortunately we left early in the morning and I didn't have time to talk to the front desk again. I hoped that overnight had passed it along. When we returned that evening still no battery replacement.
It was the worse experience ever… Room was dirty, no towels in room.. Sink and bathroom was dirty with a dirty towel hanging on the door… Garbage can was full and refrigerator was tilted forward so it wouldn’t leak water… Called down and asked for towels and told me to come down and get some cause they didn’t have time to bring me any to my room… No breakfast, no pool, no gym cause it was under construction and I had called 2 days before to make sure room was good to go and no one said the hotel was understand construction and that their was nothing basically open in the hotel… Horrible service and the 5th floor smelled so bad…