See all properties

The Watermill Hotel, Sure Hotel Collection by Best Western

Property class: 3

Choose dates to view prices

Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

A wooden deck with a table set for two, overlooking a body of water. - The Watermill Hotel, Sure Hotel Collection by Best Western (Hemel Hempstead)
A reception desk with a computer, a potted plant, and a seating area with a sofa and chairs. - The Watermill Hotel, Sure Hotel Collection by Best Western (Hemel Hempstead)
A riverside building with a brick facade, a metal railing, and hanging flower baskets. - The Watermill Hotel, Sure Hotel Collection by Best Western (Hemel Hempstead)
A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains. - The Watermill Hotel, Sure Hotel Collection by Best Western (Hemel Hempstead)
A riverside building with a dock, ducks swimming in the water, and a bridge connecting to the dock. - The Watermill Hotel, Sure Hotel Collection by Best Western (Hemel Hempstead)
Consider a stay at The Watermill Hotel, Sure Hotel Collection by Best Western and take advantage of a terrace, a garden, and dry cleaning/laundry services. Free in-room WiFi and a business center are available to all guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a chair, a bedside table with a lamp, and a telephone.

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE SUPERIOR KING BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Hemel Hempstead, The Watermill Hotel, Sure Hotel Collection by Best Western is near the airport and on the waterfront. Berkhamsted Castle and Ashridge Estate are local landmarks, and the area's natural beauty can be seen at Chiltern Hills and College Lake Nature Reserve. Looking to enjoy an event or a game while in town? See what's happening at Planet Ice or Vauxhall Road. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hemel Hempstead travel guide
Map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ

What's nearby

  • A steam locomotive with the number 5972, displayed in a museum setting with brick walls and a high ceiling.
    Warner Bros. Studio Tour London
    17 min drive - 8.5 miles
  • A historic stone castle with multiple towers and arched windows.
    Windsor Castle
    52 min drive - 30.4 miles
  • A space shuttle model on a launch platform with a roller coaster in the background.
    LEGOLAND® Windsor
    54 min drive - 31.5 miles
  • A large stadium with a distinctive arch structure, surrounded by modern buildings and under a cloudy sky.
    Wembley Stadium
    59 min drive - 26.3 miles
  • Delta Force Paintball Hemel Hempstead
    5 min drive - 2.1 miles

Getting around

  • Hemel Hempstead Station
    3 min drive
  • Chesham Underground Station
    10 min drive
  • Luton Airport (LTN)
    33 min drive

Restaurants

  • The Bell Inn
    6 min drive
  • The Hop Tap
    6 min drive
  • McDonald's
    13 min walk
  • Subway
    5 min drive
  • Zaru Bistro Cafe
    4 min drive

Similar properties

Lunch and dinner served
Holiday Inn Express Hemel Hempstead by IHG
Hemel Hempstead
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,010 reviews
Holiday Inn Express Hemel Hempstead by IHG
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Watermill Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Watermill Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Watermill Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is The Watermill Hotel, Sure Hotel Collection by Best Western located?

Situated on the riverwalk, this hotel is 1 mi (1.7 km) from Delta Force Paintball Hemel Hempstead and within 3 mi (5 km) of Rex Cinema and Berkhamsted Castle. Gadebridge Park and The Snow Centre are also within 3 mi (5 km). Hemel Hempstead Station is 29 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

7.2

Good

7.6

Cleanliness

7.6

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 97 out of 397 reviews
Rating 8 - Good. 128 out of 397 reviews
Rating 6 - Okay. 92 out of 397 reviews
Rating 4 - Poor. 46 out of 397 reviews
Rating 2 - Terrible. 34 out of 397 reviews

Reviews

Verified review

4/10 Poor

Stuart

Disliked: Cleanliness, property conditions & facilities
Room was dated. Bed covers had some sort of old make up stain. Same with one of the towels. Wife found fake eyelashes in one of the bedside drawers. Hotel was in a nice location. Great pub across the road
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities
Very friendly staff, lovely room and fantastic breakfast
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Arnon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good, facilities in the room were good - the environment lovely with the WsterMill and the stream - good bed - good black out curtains - welcome water / enough tea for morning and evening - breakfast plentiful - but to tinned fruit - rather than fresh - not very inviting croissants - did not have cooked breakfast - we would stay again - pleasant modern design - welcoming staff!!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Very clean large rooms, very welcoming and friendly staff, highly recommend a stay if you are in the area.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great breakfast.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Rupert

Liked: Cleanliness, staff & service, amenities
A pleasant stay in a lovely big room. Very clean in room and comfortable. The communual are looked tatty, particularly the brown carpet which needs replacing. Breakfast was ok but a bit cold.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our bed but the staff were brilliant and chaned our room Very happy with the hotel will stay again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

VALERIE

Liked: Cleanliness, property conditions & facilities
Yes parking was easy! Staff were kind and courteous particularly Ali and Shawn both couldn’t have been more helpful. Hopefully we will return soon.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Shower was disappointing but everything else was very good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and very helpful, room was very clean and nice. An all round excellent stay
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities
Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Robert

Liked: Staff & service

Definitely recommend.

Lovely location, friendly/helpful staff, great value.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Ai Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodation and relatively close to Berhamstead. Good gastro pub opposite hotel so it works very well for us visiting relatives and friends in Berkho.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Paul Thfc

Liked: Staff & service, amenities
The water running under the hotel was lovely
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Prity

Hotel has the potential to be beautiful with its own water mill, but really needs updating. Decent breakfast. Quiet location.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old fashioned hotel that has everything you need. Helpful friendly lady on reception, comfy rooms and peaceful surroundings.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely overnight stay

We had a lovely overnight stay. We loved how this hotel is built around an old water mill and how you are right by the overflow canal off the main canal. The staff were all extremely friendly.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wasnt great but the staff were friendly. The air conditioning was working but i felt the room was a bit cold for my liking but the staff did turn on the heating but if just wasn't hot enough for me. However both the room & its surroundings were beautiful!
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Beverley

Liked: Cleanliness, staff & service, amenities
Lovely staff … very welcoming… beautiful serene area. The pub across offers great food. The wifi didn’t work as well as i hoped.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property for our stop over

Lovely property for our stay, staff were lovely especially Shawn. Only stopped here to break up my journey home. Nice Pub/restaurants just across the road in a nice location
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and I had everything I needed. Great position a short walk from the canal. Beautiful area.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Estella

Liked: Cleanliness, amenities, property conditions & facilities
We were greeted with a very warm welcome to the hotel. Check in took a matter of minutesm we were then shown to our room. Which was very spacious with a large bathroom.it may have been a little dated, but it added to uts charm we also had the watermill directly outside our room... Breakfast was included and made to order and they also catered for our dietary requirements.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service brilliant, nothing too much trouble, the girl on reception afternoon/evening excellent
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Perfectly acceptable for the price. Friendly staff and a nice, clean room and bathroom. Shower pressure and temperature good too.
Stayed 1 night in Jun 2025