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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property
Riverwalk hotel in Hemel Hempstead with free parking

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Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib
Garden
Property grounds

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, View

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 1 Double Bed, Non Smoking, View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Connecting rooms available
Flat-screen TV
Portable fan
Shower/tub combination
Hair dryer
Private bathroom
Free bottled water
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Portable fan
Rainfall showerhead
Hair dryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Aubrey Park

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  • Parking included
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About the neighborhood

Map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ

What's nearby

  • The Snow Centre - 5 min drive - 3.4 miles
  • Gadebridge Park - 8 min drive - 4.5 miles
  • Warner Bros. Studio Tour London - 8 min drive - 7.1 miles
  • The Grove - 10 min drive - 7.5 miles
  • Ashridge Estate - 15 min drive - 5.8 miles

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪The Bell Inn - ‬6 min drive
  • ‪The Steam Coach - ‬4 min drive
  • ‪The Fishery Inn - ‬3 min drive
  • ‪The Mallard - ‬3 min drive

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

Hotel near Warner Bros. Studio Tour London
You can look forward to a terrace, a garden, and dry cleaning/laundry services at The Watermill Hotel, Sure Hotel Collection by Best Western. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and a TV in the lobby
  • Smoke-free premises, ATM/banking services, and wedding services
Room features
All 71 rooms feature comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Heating and portable fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, travel cribs, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

Is The Watermill Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Watermill Hotel, Sure Hotel Collection by Best Western?

Self parking is free at this property.

What time is check-in at The Watermill Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Watermill Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is The Watermill Hotel, Sure Hotel Collection by Best Western located?

Situated on the riverwalk, this hotel is 1 mi (1.7 km) from Delta Force Paintball Hemel Hempstead and within 3 mi (5 km) of Boxmoor Golf Club and Rex Cinema. Gadebridge Park and The Snow Centre are also within 3 mi (5 km). Hemel Hempstead Station is 29 minutes by foot.

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The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

6.8
Rating 10 - Excellent. 50 out of 272 reviews
Rating 8 - Good. 85 out of 272 reviews
Rating 6 - Okay. 71 out of 272 reviews
Rating 4 - Poor. 37 out of 272 reviews
Rating 2 - Terrible. 29 out of 272 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old fashioned hotel that has everything you need. Helpful friendly lady on reception, comfy rooms and peaceful surroundings.
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely overnight stay

We had a lovely overnight stay. We loved how this hotel is built around an old water mill and how you are right by the overflow canal off the main canal. The staff were all extremely friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and I had everything I needed. Great position a short walk from the canal. Beautiful area.
Stayed 1 night in Dec 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service
The Watermill is an average hotel that offers a good service.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eirlys

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and respectful at all times. Excellent service Thank you.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
It was a pleasant stay, the only thing i would say is that the rooms need new carpets and a bathroom makeover, too dated.
Stayed 1 night in Nov 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, room comfort

Pleasantly surprised 😮

Welcoming and helpful staff friendly with excellent service
Stayed 1 night in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All fine

Goood basic accommodation
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. No restraunt
Stayed 1 night in Oct 2024

8/10 Good

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a watermill it was very scenic, the staff were really friendly, clean and tidy throughout, the tea and coffee not nice but I put it down to the water, overall I have been back and will be again
Stayed 5 nights in Dec 2024

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom poor condition, panelling on inside of door hanging off. Shower curtain has black mold. Carpet seemed dirty.
Stayed 1 night in Mar 2025

6/10 Okay

hazel

Liked: Cleanliness, staff & service
When I first went in, I found my twin room smelled very strongly, the air conditioning/ heating was really high and had unpleasant hot air that was also coming out of a crack in the wall. The bathroom was new and clean and of a good standard, and the room was better once the window could be opened and the hot air conditioning turned off. The single beds in the twin room were quite basic and hard (probably ok for back sleepers). Overall it was a satisfactory overnight stay and conveniently near the motorway.
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Bar and restaurant shut

Was not advised the the bar and restaurant were undergoing maintenance and were shut. Had to go look for dinner at alternative venue.
Stayed 1 night in Oct 2024

6/10 Okay

Toni

Liked: Staff & service
Has so much potential being on the river & with the waterwheel but sadly the hotel has seen better days. Our room was plenty big enough but very old furnishings & the counterpains on the bed were stained. Unfortunately the rooms at the front are subject to road noise.
Stayed 1 night in Nov 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size, cold and had seen better days. Shower was cold/no food/bar yes theres a pub over thr road but its not exactly cheap. For over a £100.00 i exspected warm water and it to generally look like it was cared for.
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Disliked: Cleanliness
Stayed 4 nights in Feb 2025

2/10 Terrible

Patrick

Disliked: Property conditions & facilities, room comfort

It was feckin freezing with a constant noise From

Stayed 1 night in Jan 2025

10/10 Excellent

Mariann

Liked: Cleanliness, room comfort

Excellent overnight find

Nice over night stop , although we are glad we had eaten as the Resturant and bar were closed . Room comfortable and warm with a view of the Brooke that ran past the hotel . Easy parking on site and the only staff member around was very helpful and pleasant.
Stayed 1 night in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Steven

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
Stayed 3 nights in Feb 2020

2/10 Terrible

A

Disliked: Staff & service

Won’t stay again

Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
Stayed 1 night in Jan 2020

10/10 Excellent

Kenneth, Orlando, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
Stayed 1 night in Jan 2020