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SureStay Hotel by Best Western Helen Downtown

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

A hotel room with a bed, a desk, a chair, a bathroom with a bathtub, and a view of greenery outside. - SureStay Hotel by Best Western Helen Downtown (Helen)
A hotel with a sign reading "SureStay by BEST WESTERN" and a parking lot with several cars. - SureStay Hotel by Best Western Helen Downtown (Helen)
An indoor swimming pool with a glass ceiling, surrounded by lounge chairs and a view of the outside. - SureStay Hotel by Best Western Helen Downtown (Helen)
A breakfast bar with coffee machines, a microwave, and a refrigerator. - SureStay Hotel by Best Western Helen Downtown (Helen)
A room with two grey sofas, a wooden coffee table, and a window with blinds. - SureStay Hotel by Best Western Helen Downtown (Helen)
Located close to Helen Tubing & Helen Water Park, SureStay Hotel by Best Western Helen Downtown provides free continental breakfast, a grocery/convenience store, and a firepit. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A modern hotel room with a large bed, a sofa, a fireplace, and a bathroom with a bathtub.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

A hotel room with a large bed, bedside tables, a nightstand, a mirror, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, a wooden headboard, a built-in bathtub, and bedside lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a minibar.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

In the mountains, SureStay Hotel by Best Western Helen Downtown is in a walkable area with great shopping. Unicoi State Park and Unicoi Hill Park reflect the area's natural beauty and area attractions include Helen Tubing & Helen Water Park and Helen Arts & Heritage Center. Alpine Mini Golf and Mt. Yonah Book Exchange are also worth visiting. Take an opportunity to explore the area for water adventures such as rafting and other activities like golfing. Visit our Helen travel guide
Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • A building with a sign for Oktoberfest events and a mural on the side.
    Helen Festhalle
    2 min walk - 0.1 miles
  • A park with playground equipment, picnic tables, and large trees.
    Unicoi Hill Park
    6 min walk - 0.4 miles
  • A sign for the Helen Arts & Heritage Center, gift shop, and history museum.
    Helen Arts & Heritage Center
    6 min walk - 0.4 miles
  • A forest stream with rocks and trees.
    Unicoi State Park
    9 min walk - 0.5 miles
  • A wooden building with a red roof and green shutters, surrounded by trees and a stone wall.
    Alpine Helen/White County Convention and Visitors Bureau
    11 min walk - 0.6 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL)
    112 min drive

Restaurants

  • Hofbrauhaus Restaurant
    12 min walk
  • Campfire Gather Round
    6 min walk
  • Bigg Daddys Restaurant & Tavern
    6 min walk
  • Pink Pig Southern BBQ
    11 min walk
  • La Cabaña Mexican Restaurant
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • Firepit
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within 1 mi (2 km) of Helen Festhalle and Helen Tubing & Helen Water Park. Helen Arts & Heritage Center and Chattahoochee River are also within 10 minutes.

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Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 584 out of 1002 reviews
Rating 8 - Good. 232 out of 1002 reviews
Rating 6 - Okay. 110 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay me and my husband enjoyed the room was very nice and very clean would stay here again
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Small cozy room, excellent location--short walk to all the shops and restaurants.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfest was good and the hotel was a short walk from town, the staff were nice! Very great place to stay!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and comfortable.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within easy walking to activities, convenient to Fest Hall during October Fest.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to everything. The bed, pillows and sheets were super comfortable which was a pleasant surprise! Would definitely stay here again!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable. Staff were very friendly. Room on back side was very quiet. Would stay here again.
Stayed 3 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the center of town
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Conveniently located with ample parking.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at a great location and the staff was wonderful.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, clean room & helpful staff
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! Everything was nice and clean, and I really enjoyed my stay. I would definitely visit this location again!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The visit was good . I like the location and the front dest staff was very nice.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very accommodating friendly close to everything clean and as updated as rationally possible. It was clean and comfy and I would stay here again for sure!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We found this last minute for July 4th weekend and were impressed. Walking distance to everything Helen. It is older but well maintained and updated.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
It was clean. Older
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at rhe front desk was great. Place was quiet at night and very peaceful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Fresh towels each day and the bed was very comfortable
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. could walk right into town to restaurants, mountain coaster and tubing! Helpful staff and nice easy breakfast! Perfect for what we needed for a 2 night stay!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful visit. The staff was great for the most part. The first young lady at the desk was fantastic I believe her name was Monica. So helpful. Friendly. Suggested things to do. Swimming people was suppose to be heated. We got in and it was very cold. The jacuzzi in our room was fabulous. The staff was very friendly.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Walking distance and clean rooms with great breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for walking and sight seeing. The staff was friendly and helpful. The room was wonderful. We enjoyed the jacuzzi.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Standard hotel. Helpful staff, pool was a plus.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff nice pool
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Loved the pillows!
Stayed 1 night in Jun 2026