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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Guests start their mornings with a complimentary breakfast before enjoying a swim in the indoor pool at this mountain retreat in downtown Helen

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi - SureStay Hotel by Best Western Helen Downtown (Helen)
Indoor pool, a heated pool - SureStay Hotel by Best Western Helen Downtown (Helen)
Restaurant - SureStay Hotel by Best Western Helen Downtown (Helen)
Lobby - SureStay Hotel by Best Western Helen Downtown (Helen)
Exterior - SureStay Hotel by Best Western Helen Downtown (Helen)
SureStay Hotel by Best Western Helen Downtown offers a welcoming stay in the mountains. Enjoy a free continental breakfast, indoor pool, 24-hour front desk, and convenient parking. Guests appreciate the lobby's complimentary coffee and tea service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

In the mountains, SureStay Hotel by Best Western Helen Downtown is in a walkable area with great shopping. Unicoi State Park and Unicoi Hill Park reflect the area's natural beauty and area attractions include Helen Arts & Heritage Center and Alpine Mini Golf. Helen Tubing & Helen Water Park and Mt. Yonah Book Exchange are also worth visiting. Take an opportunity to explore the area for water adventures such as rafting and other activities like golfing. Visit our Helen travel guide
Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • Helen_HelenFesthalle_553248621587587020-5-2
    Helen Festhalle
    2 min walk - 0.1 miles
  • Helen Arts & Heritage Center
    Helen Arts & Heritage Center
    5 min walk - 0.3 miles
  • Helen_UnicoiHillPark_553248621532656547-2
    Unicoi Hill Park
    6 min walk - 0.4 miles
  • Helen_AlpineHelen-WhiteCountyConventionandVisitorsBureau_553248621561884251-2
    Alpine Helen/White County Convention and Visitors Bureau
    9 min walk - 0.5 miles
  • Helen Tubing & Helen Water Park
    17 min walk - 0.9 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL)
    112 min drive

Restaurants

  • Helen Festhalle
    5 min walk
  • Bigg Daddys Restaurant & Tavern
    6 min walk
  • Two Tire Tavern
    7 min walk
  • Cowboys & Angels
    6 min walk
  • The Troll Tavern
    4 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in the mountains
SureStay Hotel by Best Western Helen Downtown provides amenities like free continental breakfast and a grocery/convenience store. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • A 24-hour front desk, a TV in the lobby, and coffee/tea in the lobby
  • A banquet hall
  • Guest reviews give top marks for the breakfast, helpful staff, and proximity to shopping
Room features
All 58 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with hydromassage showers and shower/tub combinations
  • 32-inch TVs with cable channels
  • Refrigerators, microwaves, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within a 10-minute walk of Helen Festhalle, Helen Arts & Heritage Center, and Chattahoochee River. Unicoi Hill Park and Alpine Helen/White County Convention and Visitors Bureau are also within 15 minutes.

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Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 593 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

Reviews

Verified

8/10 Good

Rosario

Liked: Cleanliness
The location was perfect. The rooms were clean and decent. There were some renovations next-door that made our stay little different; other than that it was a good value for the money
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, short walk to most of the best places in town. Clean room and friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The staff was wonderful and I would be staying here again
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and convenient location. Friendly staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Great walking distance from everything. Would stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was exceptional! Breakfast was good. Lobby and room was clean. Didn’t like how the housekeeping ladies smoked cigarettes while cleaning. That should not be allowed. Other than that, it was a fantastic place to stay. We liked the location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lily

Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaned and the staff are really nice.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tabitha

Liked: Cleanliness, amenities, property conditions & facilities
Nothing at all to complain about! Perfect location.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

alianny

Liked: Cleanliness, amenities
The room was clean staff was very friendly live the location we could just go walking everywhere.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved how close the hotel is to the shops. Free parking was nice too!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Debra D

Liked: Cleanliness, amenities, property conditions & facilities
our stay was great, staff very friendly and explain everything. Room was clean and if we need anything the office had just about everything. the morning breaskfast was well stocked lots of choices. will stay there next time.
view from front of hotel
view from our room
light in town
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Barbara

Rooms newly renovated, very clean and staff friendly. Location was perfect. Will stay there again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean
Stayed 1 night in Sep 2025
Verified

8/10 Good

Xiomeidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff girls very friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sherrie L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place yo stay , and the staff was best
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Marsha

Liked: Cleanliness
Absolutely loved the staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to everything. Rooms are very clean and beds are comfortable.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room. Staff was very friendly & helpful. Location is great for walking to lots of shopping & dining options. Would definitely stay here again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Could walk to downtown. Staff was helpful and she recommended wonderful restaurants. Room was clean and comfortable. Breakfast was limited with just cold options and fruit, we prefer a hot breakfast.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
excellent customer service
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay, the jetted tub and walk in shower in our room were absolutely amazing!
Stayed 1 night in Jul 2025
Verified

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy, perfect location, pool needs updating.
Stayed 2 nights in Oct 2025