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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel in Helen with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi
Indoor pool, a heated pool
Lobby
Room amenity
Restaurant
SureStay Hotel by Best Western Helen Downtown offers a welcoming stay in the mountains. Enjoy a free continental breakfast, indoor pool, 24-hour front desk, and convenient parking. Guests appreciate the lobby's complimentary coffee and tea service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hydromassage showerhead
Private bathroom
Jetted bathtub
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Hair dryer
Private bathroom
Hydromassage showerhead
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(43 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Hydromassage showerhead
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(98 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Hydromassage showerhead
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Hair dryer
Private bathroom
Hydromassage showerhead
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hydromassage showerhead
Private bathroom
Jetted bathtub
Hair dryer
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • Helen Festhalle - 2 min walk - 0.1 miles
  • Helen Arts & Heritage Center - 5 min walk - 0.3 miles
  • Charlemagne's Kingdom - 7 min walk - 0.4 miles
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.5 miles
  • Helen Tubing & Helen Water Park - 17 min walk - 0.9 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Hofbrauhaus Restaurant & Pub - ‬12 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Pink Pig Southern BBQ - ‬11 min walk
  • ‪The Troll Tavern - ‬4 min walk
  • ‪Helen Festhalle - ‬5 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in the mountains
SureStay Hotel by Best Western Helen Downtown provides amenities like free continental breakfast and a grocery/convenience store. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • A TV in the lobby, coffee/tea in the lobby, and a banquet hall
  • A 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff, and proximity to shopping
Room features
All 58 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with hydromassage showers and shower/tub combinations
  • 32-inch TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Helen Downtown?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within a 10-minute walk of Helen Festhalle, Helen Arts & Heritage Center, and Chattahoochee River. Unicoi Hill Park and Charlemagne's Kingdom are also within 10 minutes.

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Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.8

Excellent

8.8

Cleanliness

10

Location

9.2

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 581 out of 1004 reviews
Rating 8 - Good. 265 out of 1004 reviews
Rating 6 - Okay. 90 out of 1004 reviews
Rating 4 - Poor. 38 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

Reviews

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean
Stayed 1 night in Sep 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown of Helen
Stayed 2 nights in Aug 2025

10/10 Excellent

Sherrie L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place yo stay , and the staff was best
Stayed 3 nights in Jul 2025

8/10 Good

Melissoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very nice, a little outdated, but overall clean and the sleeping environment adequate. I would very much stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff, Good breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay, the jetted tub and walk in shower in our room were absolutely amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Jun 2025

10/10 Excellent

VICENTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy place for the price, pool is nice and kids like it
Stayed 1 night in Jul 2025

8/10 Good

Ruby

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Ireland was a great help with suggestions on dining and shopping ideas
Stayed 1 night in Aug 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere 👌
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is clean and the staff is very nice
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Large King room very comfortable!
Stayed 1 night in Aug 2025

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are helpful and very accommodating. It is an old hotel but well kept. Walking distance to all the restaurants. Across from the Mountain Coaster. We will definitely stay at this hotel again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Demarcus

Liked: Amenities
The Staff The Setup How Clean They Were The Breakfast Everything
Stayed 2 nights in Aug 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place.
Stayed 1 night in Jun 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great. We had the room with the jetted tub and it was so relaxing. The housekeeping went out of their way to be kind to us. 5 stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service
Very good place
Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice old motel/hotel right downtown Helen. Cheap price. Service was very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, the people were friendly and very informative as to where to eat, where to go to see waterfalls, and we are booking a repeat stay right now.
Stayed 1 night in May 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Rooms were very clean and came with everything we needed. A great stay!
Stayed 1 night in Jun 2025

8/10 Good

Thelma

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
This is the first time we stayed here, it was quiet, clean and had a friendly atmosphere and staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown Helen, this property offers everything you need to enjoy your time there. They have a pool and are conveniently located close to shopping and dining options. It is also located in walking distance to Cool River Tubing if you have that on your bucket list. We Will definitely stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Lee

Liked: Cleanliness, amenities, property conditions & facilities
we enjoyed our stay at the surestay in Helen, GA. it was very close to the downtown area and a easy walk to the shops and dining.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to town, tubing and coaster. Clean comfortable room. Friendly staff. Good breakfast. The bed and pillows are amazing. Highly recommend.
Stayed 3 nights in Aug 2025

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