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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Guests start their mornings with a complimentary breakfast before enjoying a swim in the indoor pool at this mountain retreat in downtown Helen

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi - SureStay Hotel by Best Western Helen Downtown (Helen)
Suite, 1 King Bed, Non Smoking, Jetted Tub | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries - SureStay Hotel by Best Western Helen Downtown (Helen)
Indoor pool, a heated pool - SureStay Hotel by Best Western Helen Downtown (Helen)
Free daily continental breakfast - SureStay Hotel by Best Western Helen Downtown (Helen)
Lobby - SureStay Hotel by Best Western Helen Downtown (Helen)
SureStay Hotel by Best Western Helen Downtown offers a welcoming stay in the mountains. Enjoy a free continental breakfast, indoor pool, 24-hour front desk, and convenient parking. Guests appreciate the lobby's complimentary coffee and tea service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 1 King Bed Non-Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

1 King Bed Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 2 Double Beds Nonsmoking

Desk, laptop workspace, iron/ironing board, free WiFi

2 Double Beds Nonsmoking

  • Sleeps 4
  • Free WiFi

View all photos for Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

In the mountains, SureStay Hotel by Best Western Helen Downtown is in a walkable area with great shopping. Helen Tubing & Helen Water Park is a popular attraction and the area's natural beauty can be seen at Unicoi State Park and Chattahoochee River. Helen Arts & Heritage Center and Alpine Mini Golf are also worth visiting. Take an opportunity to explore the area for water adventures such as rafting and other activities like golfing. Visit our Helen travel guide
Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • Helen_HelenFesthalle_553248621587587020-5-2
    Helen Festhalle
    2 min walk - 0.1 miles
  • Helen_UnicoiHillPark_553248621532656547-2
    Unicoi Hill Park
    6 min walk - 0.4 miles
  • Helen Arts & Heritage Center
    Helen Arts & Heritage Center
    6 min walk - 0.4 miles
  • Unicoi State Park
    Unicoi State Park
    9 min walk - 0.5 miles
  • Helen_AlpineHelen-WhiteCountyConventionandVisitorsBureau_553248621561884251-2
    Alpine Helen/White County Convention and Visitors Bureau
    11 min walk - 0.6 miles

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL)
    112 min drive

Restaurants

  • Campfire Gather Round
    6 min walk
  • Bigg Daddys Restaurant & Tavern
    6 min walk
  • Wendy's
    3 min walk
  • The Troll Tavern
    4 min walk
  • Two Tire Tavern
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within a 10-minute walk of Helen Festhalle and Chattahoochee River. Unicoi State Park and Helen Tubing & Helen Water Park are also within 1 mi (2 km).

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Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 601 out of 1011 reviews
Rating 8 - Good. 239 out of 1011 reviews
Rating 6 - Okay. 102 out of 1011 reviews
Rating 4 - Poor. 35 out of 1011 reviews
Rating 2 - Terrible. 34 out of 1011 reviews

Reviews

Verified

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff nice pool
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Abrion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well maintained. Amenities in the room were great. Parking was plentiful and the hotel is in a good location to everything. Breakfast was good, the staff were friendly, and the indoor pool was really nice. We really enjoyed our stay.
Stayed 1 night in May 2026
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, helpful staff and comfortable beds, Walking distance to downtown, convenient location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
The staff was wonderful. It's absolutely perfect for a quick getaway.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Staff were very friendly
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rosario

Liked: Cleanliness
The location was perfect. The rooms were clean and decent. There were some renovations next-door that made our stay little different; other than that it was a good value for the money
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy and check-in was pretty straightforward. The room was comfortable and very clean. However, the pool and ice machine was out of order and tv remote wasn’t working properly. Breakfast was good and fresh. Overall, a good stay.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Corbin

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, mattress was very soft and bumpy and faucet in the shower was held on by silicon and moved a little. Staff was pleasant and you could walk to town in a few minutes.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, short walk to most of the best places in town. Clean room and friendly staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and friendly staff. Comfortable, clean, affordable rooms. Excellent place. I will definitely recommend it to others.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The staff was wonderful and I would be staying here again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice 👌 clean and the people are so nice
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and convenient location. Friendly staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Great walking distance from everything. Would stay again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

mel

Liked: Cleanliness, staff & service, amenities
Good value. The room was spacious and clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sandis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was exceptionally clean—bathrooms, floors, and sheets were all spotless. That level of cleanliness is pretty unusual for older properties in Florida; they could definitely learn a thing or two about maintenance from this Georgia hotel. Everything was very well maintained, and it’s located in the middle of one of the prettiest towns I’ve visited in the U.S
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Clean and renovated rooms. Proximity was perfect and staff was very nice
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. walking distance to everything
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luis Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was super clean!! The staff worked hardly and that action gained a lot of points.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lily

Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaned and the staff are really nice.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

emerson

Liked: Cleanliness, staff & service, amenities
Great location. Room was clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

alianny

Liked: Cleanliness, amenities
The room was clean staff was very friendly live the location we could just go walking everywhere.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved how close the hotel is to the shops. Free parking was nice too!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Barbara

Rooms newly renovated, very clean and staff friendly. Location was perfect. Will stay there again.
Stayed 2 nights in Oct 2025