Heinersbrück Vacations

Although my room was fine, everyone else I traveled with (9 people in 5 rooms), had major issues which eventually affected me as well. Most of the rooms had problems that required them to move to other rooms. On the morning of our last day, the power flickered in some rooms and went out completely in other rooms. I was on the 25th floor and our elevators were not working. Luckily, one of the service elevators was working so I didn't have to take the stairs. We returned about 6 hours later and the power was still out. The service elevator was still being used. Later one of the main elevators was usable for down trips. We had a 7 am flight so left the hotel at 4:30 am. I had to figure out how to get downstairs from the 25th floor. I figured out that one of the main elevators was working so I chanced it and went down by myself. None of this was convenient. I do know that things happen, but there was no communication about what was going on. We had to figure everything out ourselves. This was not handled well at all.

The rooms are clean, the staff was lovely and very helpful

We had a updated room. It was clean and nice. The cleaning staff was so friendly and helpful. They cleaned our room everyday and got any extras we needed with no hesitation. The pools were clean and cabanas were priced very affordable! The only complaint was the elevator. It took forever to get to our room on the 20th floor since they only had three or four working. It was taking at least 40 minutes and the line was so long to even get on them. We had to use the stairs alot ! Once the holiday rush was over the elevators were a little better. I would stay again overall.

Very good value for the dollar. Clean, beds VERY comfortable. Casino area is OK...not as nice as could be...only reason for the 4 star. Nice staff. Would stay again when visiting.

Very convenient! Great staff.