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Hotel Am Vitalpark

4.5 star property
Luxury hotel with 4 indoor pools and 2 hot tubs

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Photo gallery for Hotel Am Vitalpark

Lobby
Suite | Living area | 43-inch flat-screen TV with cable channels, TV, books
Superior Room | Hypo-allergenic bedding, minibar, in-room safe, desk
4 indoor pools, outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Hot Tub
  • Parking available
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Room

Classic Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Living area | 43-inch flat-screen TV with cable channels, TV, books

Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 64 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Comfort Room

Comfort Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
In Der Leineaue 2, Heilbad Heiligenstadt, TH, 37308

What's nearby

  • Märchenpark Heilbad Heiligenstadt - 2 min walk - 0.1 miles
  • Heinrich-Heine-Kurpark - 9 min walk - 0.5 miles
  • Eichsfeld Museum - 15 min walk - 0.8 miles
  • Eichsfelder Kulturhaus - 3 min drive - 0.9 miles
  • Alternativer Bärenpark Worbis - 17 min drive - 16.7 miles

Getting around

  • Heilbad Heiligenstadt Station - 5 min drive
  • Erfurt (ERF) - 105 min drive

Restaurants

  • ‪Treffpunkt Alex - ‬4 min drive
  • ‪Stadion Gesundbrunnen Heilbad Heiligenstadt - ‬9 min walk
  • ‪Andrea's Schlemmereck - ‬5 min drive
  • ‪Mango Saigon - ‬15 min walk
  • ‪Central Café - ‬4 min drive

About this property

Hotel Am Vitalpark

Luxury family-friendly hotel near Märchenpark Heilbad Heiligenstadt
Located close to Heinrich-Heine-Kurpark and Eichsfeld Museum, Hotel Am Vitalpark provides golfing on site, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, aromatherapy, or hydrotherapy. The on-site international cuisine fine-dining restaurant, Theodor Storm, serves dinner. Fitness classes and Pilates classes are offered at the health club; other things to do include mountain biking. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • 4 indoor pools and an outdoor pool, with a lazy river, a waterslide, and sun loungers
  • Self parking (surcharge), an electric car charging station, and an elevator
  • Tour/ticket assistance, books, and newspapers in the lobby
  • Outdoor furniture, laundry services, and a 24-hour front desk
Room features
All 130 rooms offer comforts such as pillow menus and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 43-inch flat-screen TVs with cable channels
  • Balconies or patios, electric kettles, and daily housekeeping

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 7 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Leineaue
  • Theodor Storm

Things to do

  • 2 hot tubs
  • 4 indoor pools
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Games
  • Golf
  • Health club
  • Hiking/biking trails
  • Lazy river
  • Library
  • Mountain biking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Segway rentals/tours
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 4 indoor pools
  • Children's pool
  • In-room crib
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hydrotherapy
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 29 2025 to September 14 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Indoor pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 49.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: EUR 2 per person, per night. This fee does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: EUR 7 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 49.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Best Western Plus Hotel Am Vitalpark Heilbad Heiligenstadt
Best Western Plus Am Vitalpark Heilbad Heiligenstadt
Best Western Plus Am Vitalpark
BEST WESTERN Hotel am Vitalpark
Hotel Am Vitalpark Hotel
Best Western Plus Hotel Am Vitalpark
Hotel Am Vitalpark Heilbad Heiligenstadt
Hotel Am Vitalpark Hotel Heilbad Heiligenstadt

Frequently asked questions

Does Hotel Am Vitalpark have a pool?

Yes, this property has 4 Indoor pools, an outdoor pool, and a children's pool. Pool access is from 8:00 AM–9:00 PM. The property will be renovating one of the pools from June 29 2025 to September 14 2025 (completion date subject to change).

Is Hotel Am Vitalpark pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Am Vitalpark?

Self parking is available for EUR 7 per day.

What time is check-in at Hotel Am Vitalpark?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Am Vitalpark?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Am Vitalpark located?

This family-friendly Heilbad Heiligenstadt hotel is located in a rural location, within a 10-minute walk of Märchenpark Heilbad Heiligenstadt and Heinrich-Heine-Kurpark. Eichsfeld Museum and Eichsfelder Kulturhaus are also within 1 mi (2 km). Heilbad Heiligenstadt Station is 26 minutes by foot.

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Hotel Am Vitalpark Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 448 reviews
Rating 8 - Good. 170 out of 448 reviews
Rating 6 - Okay. 23 out of 448 reviews
Rating 4 - Poor. 5 out of 448 reviews
Rating 2 - Terrible. 0 out of 448 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

+ Very big room with a lot of windows + two mini fridges + very very nice swimming pool + good organized services + very friendly staff - they can some times wash carpets and sofa, they were dirty - food in hotel was very expensive and there was no dining option around
Stayed 1 night in Jul 2022

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Toni

Stayed 2 nights in May 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut! Jederzeit wieder!
Stayed 2 nights in May 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gut

Stayed 1 night in Feb 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Alles war perfekt und sehr erholsam!
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles gut

Alles gut
Stayed 1 night in Feb 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Frani

Liked: Cleanliness, staff & service, property conditions & facilities
Das Personal ist in jedem Bereich super nett gewesen. Alles war sauber… wir kommen definitiv wieder
Stayed 2 nights in Feb 2025

8/10 Good

Silke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles super
Stayed 4 nights in Feb 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles in allem gut!

Insgesamt ein tolles Hotel mit einer tollen Therme. Wir hatten als kleine Familie wirklich unseren Spaß. Der Bademantelgang zum erreichen der Therme war super, das Frühstück wirklich klasse! Da könnte sich das ein oder andere 4*S Hotel eine Scheibe abschneiden. Ob 25 Euro pro Nacht für einen Hund gerechtfertigt sind, muss jeder selbst wissen. Ich habe es auch schon günstiger erlebt. Lediglich in Amsterdam war es teurer. Weiterhin finde ich, dass der Parkplatz kostenlos für Hotelgäste sein sollte. Außen herum gibt es keine Parkmöglichkeiten, so dass die Gäste gezwungen werden hier zu parken. 7 Euro ist für manche sicher viel Geld. (7 Euro p. Nacht) Versteckte Kosten, die so nicht angekündigt waren. Das Restaurantpersonal war wirklich unheimlich freundlich! Besonders der junge Mitarbeiter mit den Tattoos an den Unterarmen war sehr zuvorkommend. Dies zog sich (eigentlich) durch alle Mitarbeiter die man so antraf. Winzige Ausnahme sind die Rezeptionisten. Gerade das Aushängeschild eines Hotels sollte nicht immer nach 7 Tagen Regenwetter drein schauen. Trotzdem alles in allem sehr empfehlenswert. Im Sonmer sicher noch lohnenswerter, wenn man nicht ein Sauna-Ultra ist.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren zum 2, Mal in diesem Hotel zu Gast und werden wieder kommen.
Stayed 2 nights in Jan 2025

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besonders schön und entspannend ist der Saunabereich.Tolles Zimmer.Super freundlicher Service.
Stayed 1 night in Dec 2024

10/10 Excellent

Anja

Stayed 3 nights in Sep 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Volker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir sind schon mehrfach in diesem Hotel gewesen. Das bedeutet leider auch, dass man so über die Jahre seine Erwartungen hat. Schwierig für ein Hotel eine guten Level immer zu halten. Insgesamt ist es ein sehr gutes Hotel, mit sehr freundlichen Personal Es hat wieder gut gefallen, dass die Nutzung des Schwimmbades und der Sauna im Preis inbegriffen sind, die Nutzung sehr komplikationsfrei funktioniert. Das Frühstück ist gut mit Verbesserungspotential im Bereich Wurst und Käse, welche wie Dauerwust und Käse wirkt, aber auch hier ist es klagen auf hohen Niveau denn es ist alles da und wird ständig aufgefüllt. Ein weiterer Punkt, es gefiel uns früher im oberen Restaurant Bereich besser als wie jetzt im unteren Bereich. Ein Ärgernis und für uns großes Manko ist der mittlerweile Gebührenpflichtige Parkplatz vor dem Hotel. Vor Corona noch gebührenfrei, kostete er dann 5,- € pro Tag/Nacht, jetzt sogar 7,- €. Für Hotelgäste die nur dort parken können, fühlt sich das nach abzocke der Stadt Heiligenstadt an. Dem Hotel sind leider die Hände gebunden, da der Parkplatz der Stadt gehört. Insgesamt können wir dieses Hotel empfehlen und werden auch gerne wiederkommen.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tomra Sorting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima
Stayed 7 nights in Oct 2024

8/10 Good

Angelika Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kommen bestimmt Mal wieder
Stayed 2 nights in Sep 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024