Heidrick Vacations

Rooms could use some updating. The WIFI was not working but did not cause any issues

Very nice staff

The location was great; however, the room was dated. Additionally, the room had a musty smell, and we had no closet or place to hang up hangered clothes. I wish I had understood exactly where the room was located for the price quoted on Expedia.

We didn’t know that this complex was split and many of the rooms are in another set of buildings a block up the street. This made it impossible to use any of the amenities such as the pool, hot tub, gym, without getting in your car and driving a block down the street. Fortunately we were able to move to the main complex but we had to downsize our room because that’s all that was available. The irony was that the hot tub was so small, like 4 people max, that it was hard to find a time it was available. The indoor pool room was unfortunately so hot that using the pool was not refreshing. Also be warned that you will not get a garage pass until you sit with a representative that wants to setup a time share presentation. There was no pressure but I was still uncomfortable as I’ve been in this situation before when it was uncomfortable so I’m programmed to just tense up. The room was okay and it was quiet except for one evening the fire alarm went off and we all exited our rooms until the ear shattering alarm was turned off by the fire department. We had light bulbs out and sheet rock falling off the wall above our heads because something that was wall mounted was torn off and not repaired. Vacations should be relaxing and Gatlinburg is wonderful and can be fulfilled with activities or relaxing with nature walks. Unfortunately coming back in the evenings was not something we looked forward to. I’m sorry to say.

This is an hotel that is ready for, and in the process of, being refreshed right now. (July, 2026). Things are getting old and tired. With that said, and with it in mind, I had no issues with the room, the pool was nice, the price was excellent, and the location is phenomenal.