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InterContinental Hayman Great Barrier Reef by IHG

Property class: 5 and above

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Photo gallery for InterContinental Hayman Great Barrier Reef by IHG

A modern outdoor pool area with a wooden deck, lounge chairs, and a view of the ocean. - InterContinental Hayman Great Barrier Reef by IHG (Whitsundays)
Creator video - submitted by Volha’s Travel Vault
A modern bathroom with a large sink and a large mirror. There is a balcony with a view of the ocean. - InterContinental Hayman Great Barrier Reef by IHG (Whitsundays)
A restaurant with tables and chairs arranged for dining, overlooking a body of water with palm trees and mountains in the distance. - InterContinental Hayman Great Barrier Reef by IHG (Whitsundays)
A resort with a wooden boardwalk over water, connected to multiple buildings with pyramid roofs. - InterContinental Hayman Great Barrier Reef by IHG (Whitsundays)
Located close to Hayman Island Reef and Whitsunday Lookout, InterContinental Hayman Great Barrier Reef by IHG provides a free breakfast buffet, a marina, and 2 poolside bars. Adventurous travelers may like the ecotours, racquetball/squash, and motor boating at this hotel. Treat yourself to a massage, a facial, or aromatherapy at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include kayaking, volleyball, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Classic Room

A modern hotel room with a sofa, a small table, a TV, and a balcony with a view of greenery.

Classic Room

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Lagoon Ocean View)

A hotel room with a bed, a desk, a chair, and a balcony with a view of the ocean.

Premium Room, 1 King Bed (Lagoon Ocean View)

9.6 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

A modern living room with a grey sofa, a coffee table, and a flat-screen TV mounted on the wall.

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Courtyard View (Retreat)

Room

Classic Room, 1 King Bed, Courtyard View (Retreat)

9.8 out of 10
Exceptional
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beachfront (Pool, Adults Only)

A modern bedroom with a large window, a small balcony, and a pool area.

Villa, 1 King Bed, Beachfront (Pool, Adults Only)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lagoon View

A hotel room with a bed, a sofa, a desk, and a view of a pool and palm trees.

Premium Room, 1 King Bed, Lagoon View

  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Pool Ocean View)

A bedroom with a canopy bed, a bench, a nightstand with a lamp, and a view of a balcony with a round seating area.

Suite, 2 Bedrooms (Pool Ocean View)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Hayman)

A modern living room with a grey sofa, blue armchairs, and a coffee table. There are abstract paintings on the walls and a view of the outdoors through large windows.

Suite, 2 Bedrooms (Hayman)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 160 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lagoon View

A modern hotel room with a large bed, a desk, and a view of the sea.

Suite, 1 Bedroom, Lagoon View

  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Lagoon)

A hotel room with a bed, a sofa, a desk, and a view of a pool and palm trees.

Family Suite (Lagoon)

  • Lagoon view
  • 144 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Pool Access (Adults Only)

A modern living room with a pool view, a flat-screen TV, and a cozy seating area.

Suite, 1 Bedroom, Pool Access (Adults Only)

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Hayman)

A bedroom with a canopy bed, a balcony with outdoor seating, and a view of the ocean.

Suite, 1 Bedroom (Hayman)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 92 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Beach Access)

Room

Premium Room, 1 King Bed (Beach Access)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms (Hayman)

A spacious living room with a large sofa, armchairs, and a coffee table. There is a view of the ocean through large windows.

Suite, 3 Bedrooms (Hayman)

  • Ocean view
  • 190 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for House, 3 Bedrooms (Hayman Beach)

A modern living room with a pool, grey sofas, a round coffee table, and a view of the sea.

House, 3 Bedrooms (Hayman Beach)

  • Ocean view
  • 400 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 4 Bedrooms (Hayman Residence)

A modern living room with a grey sofa, a marble coffee table, and a view of the sea through large windows.

Room, 4 Bedrooms (Hayman Residence)

  • Ocean view
  • 650 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 King Beds

View all photos for King Accessible Room

A modern hotel room with a sofa, a small table, a TV, and a balcony with a view of greenery.

King Accessible Room

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

A modern room with a sofa, a small table, and a TV. It has a sliding glass door leading to a balcony with a garden view.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

A modern living room with a large TV, a coffee table, and a sofa with decorative pillows. There is a view of the ocean through large windows.

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Whitsundays, InterContinental Hayman Great Barrier Reef by IHG is in a national park and near the beach. The area's natural beauty can be seen at Coral Sea and Hayman Island Reef. Whitsunday Lookout and Cook Lookout are two other places to visit that come recommended. Discover the area's water adventures with windsurfing and swimming nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Whitsundays travel guide
Map
Hayman Island, Whitsundays, QLD, 4801

What's nearby

  • Hayman Beach
    1 min walk - 0.1 miles
  • Coconut Beach
    5 min walk - 0.3 miles
  • Hayman Island Reef
    1 min drive - 0.0 miles
  • Whitsunday Lookout
    4 min drive - 1.0 mile

Restaurants

  • Pacific breakfast restaurant
  • Pacific Restaurant
  • Oriental Teahouse
  • InterContinental Hayman Club Lounge
  • Aquazure

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:30 PM at scheduled times
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amici Trattoria
  • Aqua
  • BamBam
  • Pacific

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Designer stores
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorized watercraft
  • Pickleball
  • Pilates classes
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Conference center (205,248 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • In a national park
  • Marina
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • iPad
  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must transfer to the property via Boat or helicopter and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 150.0 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night
  • Destination fee: AUD 30.60 per person, per stay. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 299 per person (roundtrip)
  • Airport shuttle fee per child: AUD 149 (roundtrip), (from 5 to 12 years old)
  • Rollaway bed fee: AUD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 6 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does InterContinental Hayman Great Barrier Reef by IHG have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is InterContinental Hayman Great Barrier Reef by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

InterContinental Hayman Great Barrier Reef by IHG doesn't offer parking.

What time is check-in at InterContinental Hayman Great Barrier Reef by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at InterContinental Hayman Great Barrier Reef by IHG?

Check-out is at 10:00 AM.

Does InterContinental Hayman Great Barrier Reef by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–5:30 PM at scheduled times. A fee of AUD 299 per person applies.

Where is InterContinental Hayman Great Barrier Reef by IHG located?

This family-friendly Whitsundays hotel is located by the ocean, just steps from Coral Sea and Hayman Island Reef.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

InterContinental Hayman Great Barrier Reef by IHG Reviews

8.6

Excellent

9.0

Cleanliness

8.0

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 111 out of 194 reviews
Rating 8 - Good. 49 out of 194 reviews
Rating 6 - Okay. 14 out of 194 reviews
Rating 4 - Poor. 11 out of 194 reviews
Rating 2 - Terrible. 9 out of 194 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic trip here. Facilities were excellent, however the hotel was looking a little dirty and tired. Considering the price per night, and the extremely high prices for all the food and beverages, I would have thought this would have been a bit more up to scratch. Most of the staff were very friendly.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Hayman Island InterContinental. The rooms were large, beautifully furnished, and incredibly comfortable. The buffet breakfast was excellent, with a fantastic variety of fresh and delicious options each morning. The staff were genuinely friendly and welcoming, making us feel well looked after throughout our stay. There was also a wide range of experiences and activities on offer, so there was always something to enjoy. The island is absolutely stunning, with some of the most beautiful views we've ever seen. It truly is a spectacular destination, and we wouldn't hesitate to recommend it to anyone looking for a luxurious and unforgettable getaway.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing holiday, couldn’t fault the lovely staff.
Curlew
Snorkeling
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing! Everything was perfect. The friendliest most welcoming staff we have had anywhere.will definitely be back.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous 4 night trip to Hayman. Just the most beautiful scenery and grounds and a very friendly staff. We enjoyed the excursions snorkeling and seeing Whitehaven Beach. We initially had a lagoon room which we didn’t love so we upgraded to a second floor room overlooking the pool. They were very accommodating. Used the gym and ate at all the restaurants. We also enjoyed the great acoustic guitar player each night.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing property and staff were the best I have experienced in my life
Stayed 5 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and surrounds. Stunning. Dining options were limited although breakfast was top
Stayed 6 nights in May 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
We had a really nice time at the resort the people were friendly and helpful, particularly on the excursions. Lots of young people, many of them inexperienced, and that showed up a little bit at the restaurants. Some super nice workers, but in some cases not terribly efficient or quick. The property is beautiful, although in places it feels a little worn at the elbows and not five-star tidy. Overall, it was more solid than spectacular in that regard. Food too was good, not great. I know I’m sounding picky – our vacation was great – but this place could be next level with a bit more attentiveness and TLC. At a place like this, with nature perpetually converging in, somebody should be cleaning at all times. That’s a tough task at a large property, yes, but you would see that at a Four Seasons or Ritz Carlton. That said, we came away with some great memories and new friends.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation. Staffs are all very friendly and supportive.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall convenient family holiday. Relaxing and beautiful scenery.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location. Beautiful beach and lovely staff members
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff are amazing, accommodation was beautiful and food was divine. A luxe experience all round. Only gripe was the visa surcharge when settling the bill and the weekend surcharges at the restaurants, which seems unnecessary especially as they don’t take cash so no other way to pay. When you’re spending so much, this seems an over the top charge.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hayman Island is back in a big way!
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is magical! The staff are amazing and helpful. The water is beautiful, the snorkeling of the reef is like no other.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate

Great location and the facilities and the staff were first rate.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff were very friendly and lovely. The food was not very good considering what we paid.
Stayed 4 nights in Feb 2025
Verified review

6/10 Okay

Liked: Staff & service, room comfort
I expected more for a premium resort at $1k + per night. Only 2 restaurants were good - Amici (Italian) and Bam Bam (Asian). Pacific and BBQ was average. The Breakfast was very good with lots of choices. The swimming pool was a highlight. Clean and huge. Pool food at the Aqua restaurant was good. The room was average- stained carpet, broke tiles, mould in the bathroom - but very spacious. The gents toilets in the resort were out of order for most of our stay which was is not acceptable.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful island, staff were amazing so polite, friendly and welcoming. Activities well organised and run. Great restaurant service and drinks brought to you at your pool side location. Rooms were beautiful, spacious and house keeping amazing. Would highly recommend Hayman Island as a must holiday, can’t wait to return. Thank you to all the staff for a great experience.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Liked: Staff & service
Amazing location but place needs some TLC …the staff were amazing .. the food was ok the Italian place was terrible food !!
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Hotel and room was amazing, but there were areas of the bathroom that needed a bit more attention to cleaning for example the shower edges. Staff were great especially Tama was the best.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to relax and recharge. Plenty to do if you want to. We enjoyed our whole experience and would visit again. Thank you to all the staff and all that you do.
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the IHG in Hayman Island. The break was nice and just what we needed to relax. The hotel staff were super attentive and I could not fault them- from nice personal touches in the room, Christmas gifts and much much more they really did individualise the stay. The facilities in the hotel were excellent and liked how the complex was spaced out. Though at full capacity, you never felt like the hotel was crowded. Though I would not class it as a disappointment, I would argue that the food outside of breakfast was slightly over-priced. The quality and quantity of the food did not match the inflated prices. Understand we are on a remote island. Other than that amazing experience.
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Amazing spot however the hotel did not meet our standard of a 5 star hotel. Bed was uncomfortable, air conditioning didn’t work one night, there was a tray of of cigarettes in the outdoor shower, upon arrival we had to wait 1.5 hours for our room with no access to our baggage. All staff were 5 star and their service was amazing.
Stayed 3 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
The location is scenically beautiful however the customer service was very poor for the duration of my entire stay. There was no welcome or arrival, I was not provided a map or oriented to the resort In addition to this, there should be
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely beautiful. The ocean and the views were amazing and the pool was very nice. Breakfast was great. Dinners were expensive and selections were somewhat limited and the first night we were told all the restaurants were full on a Monday and they did not seem that busy. Room was beautiful. Long hike to blue pearl bay for snorkeling but once there, was nice. Nice gym. I would definitely nitely come back
Stayed 1 night in Nov 2023