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Commercial Hay Hotel

Property class: 3

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Photo gallery for Commercial Hay Hotel

A balcony with wicker furniture, a metal railing, and a view of a street with buildings and trees. - Commercial Hay Hotel (Hay)
A staircase with a railing, a hanging light fixture, and a view of a room with a window. - Commercial Hay Hotel (Hay)
Two green upholstered chairs with gold legs, a small round table with a vase of flowers, and two framed pictures on the wall. - Commercial Hay Hotel (Hay)
A modern hotel room with a neatly arranged bed, a bedside table with a lamp, and a vase with flowers. - Commercial Hay Hotel (Hay)
A two-story building with a commercial space on the ground floor and a hotel on the upper floor. - Commercial Hay Hotel (Hay)
Commercial Hay Hotel provides amenities like free continental breakfast and laundry facilities. Stay connected with free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Budget Triple Room

A hotel room with two beds, a nightstand with a lamp, a dresser, and a window with curtains.

Budget Triple Room

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

A candle in a glass jar with a label, surrounded by decorative flowers and greenery on a table.

Deluxe King Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

A hotel room with two beds, a nightstand with a lamp, a dresser, and a window with curtains.

Budget Twin Room

7.4 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

A modern hotel room with a neatly arranged bed, a bedside table with a lamp, and a vase with flowers.

Deluxe Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Double Room

A neatly made bed with a grey blanket, a bedside table with a lamp, and a chair.

Budget Double Room

7.4 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

A candle in a glass jar with a label, surrounded by decorative flowers and greenery on a table.

Two Bedroom Family

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

A hotel room with a bed, a TV mounted on the wall, a small desk with a lamp, a window, and a balcony with a chair.

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

A candle in a glass jar with a label, surrounded by decorative flowers and greenery on a table.

Deluxe Triple Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Hay is home to Commercial Hay Hotel. The area's natural beauty can be seen at Murrumbidgee Valley Regional Park and Eli Elwah Reserve, while Dunera Museum and Hay Gaol Museum are cultural highlights. Visit our Hay travel guide
Map
199 Lachlan Street, Hay, NSW, 2711

What's nearby

  • TAFE Riverina Institute
    2 min walk - 0.1 miles
  • Hay Library
    2 min walk - 0.1 miles
  • Hay Gaol Museum
    14 min walk - 0.8 miles
  • Hay Heritage Walk
    15 min walk - 0.8 miles
  • Shear Outback
    2 min drive - 1.5 miles

Restaurants

  • Riverina Hotel
    2 min walk
  • Crown Pub Hay
    4 min walk
  • Robertson's Hot Bread
    4 min walk
  • Kinfolk and Co. Coffee
    1 min walk
  • The Black Sheep Coffee Shop Hay
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individually decorated
  • Individually furnished
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: AUD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Commercial Hay Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Commercial Hay Hotel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Commercial Hay Hotel?

Check-out is at 10:00 AM. Late check-out is available for AUD 20.

Where is Commercial Hay Hotel located?

Situated in Hay, this hotel is steps from TAFE Riverina Institute and Hay Library. Hay Park and Lions Park are also within 10 minutes.

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Reviews

Commercial Hay Hotel Reviews

7.4

Good

8.0

Cleanliness

7.0

Amenities

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 113 out of 379 reviews
Rating 8 - Good. 116 out of 379 reviews
Rating 6 - Okay. 75 out of 379 reviews
Rating 4 - Poor. 39 out of 379 reviews
Rating 2 - Terrible. 36 out of 379 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms in a building that was a pub. Lots of stairs to get to rooms. Welcoming staff. Building is old and a bit neglected but rooms good. Amusing signage on the ground floor with 'alternate' spelling. Loved the big historical photos evoking nostalgia. Suited my needs.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and dog friendly
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was clean and recently remodeled. The open areas of the hotel are very poorly maintained and really show the age of the property. The breakfast is a bit limited. All around okay for the price but there may be better options in the town.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and at this price point the hotel is terrific. Clean bathroom and room, comfy beds, terrific continental breakfast and good parking out the back. Definitely good value for money.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless and the staff are amazing
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast and facilities at room.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mould in the kettle and hallways and stairs were very dirty. Facilities in general in pretty poor condition. Staff were friendly and did replace the kettle when we gave it to them.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was clean and the bed was very comfortable. The bathroom however was not very practical. Way too narrow to the point where your knees were a few centimetres from the wall when you sat on the toilet.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean rooms, friendly staff. Good for an overnight stay on the way through.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
There was a warm welcome. The room was clean and comfortable. A light breakfast is a bonus and there is a good coffee van across the road
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Friendly efficient check in. Clean comfy bed. Perfect location to explore the area. Couldn’t ask for more. Breakfast of cereal and toast very welcome and nicely presented in the breakfast room.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fresh and clean and everything we needed!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely great service great location comfortable
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Nice enough for one night staff were great.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient And Pet friendly.. great overnight stop
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable bed. Renovated bathroom was lovely.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had comfortable stay. It was really easy to communicate with staff
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Air conditioner Good bed Good bathroom
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and tidy Downside was tv not working staff unable to reboot so no tv not ideal No meals available on this premises Premises needs awful lot of maintenance
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation at a great price. Breakfast also was had a great selection for all famiky members.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The car park was good
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

My room was cool and tv worked but my friend in another room had trouble with tv and aircon till batteries changed in remote Beds where amazing comfortable, rooms had fridge kettle microwave but need some upgrades eg carpet in upstairs foyer Staff very friendly and helpful would stay again good value
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & free breakfast a nice surprise
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel…definitely visit if you love signs everywhere telling you what you can and can’t do and where you can and can’t go.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Disliked: Amenities
Budget accommodation but for one night it was adequate. Comes with a minimal continental breakfast. Clean room and bed comfortable.
Stayed 1 night in Sep 2025