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The Douglas Hotel

Property class: 3

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Dining - The Douglas Hotel (Hartlepool)
Superior Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets - The Douglas Hotel (Hartlepool)
Reception - The Douglas Hotel (Hartlepool)
Property entrance - The Douglas Hotel (Hartlepool)
Superior Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets - The Douglas Hotel (Hartlepool)
In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore.

Reviews

6.8 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Hartlepool, The Douglas Hotel is in the city center and near a train station. Hartlepool Maritime Experience and Museum of Hartlepool are cultural highlights, and some of the area's activities can be experienced at Tweddle Children's Animal Farm and Billingham Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Victoria Park or Bridge Bungee Jump. Visit our Hartlepool travel guide
View more Guest Houses in Hartlepool
Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Victoria Park
    7 min walk - 0.4 miles
  • Hartlepool Maritime Experience
    16 min walk - 0.9 miles
  • Museum of Hartlepool
    16 min walk - 0.9 miles
  • Ward Jackson Park
    16 min walk - 0.9 miles
  • Monkey Statue
    3 min drive - 1.2 miles

Getting around

  • Hartlepool Station
    10 min walk
  • Durham (MME-Teesside Intl.)
    38 min drive

Restaurants

  • King Johns Tavern
    5 min walk
  • Navy Club
    1 min walk
  • The Showroom
    5 min walk
  • The Park Inn
    8 min walk
  • Costa Coffee
    8 min walk

About this property

The Douglas Hotel

Guesthouse in the city center
The Douglas Hotel provides a bar and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), meeting rooms, and tour/ticket assistance
  • Smoke-free premises, a banquet hall, and a 24-hour front desk
Room features
All guestrooms at The Douglas Hotel offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • 32-inch TVs with cable channels
  • Wardrobes/closets and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge

Conveniences

  • 24-hour front desk

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Is The Douglas Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Douglas Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Douglas Hotel?

Check-out is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Where is The Douglas Hotel located?

Located in the heart of Hartlepool, this guesthouse is within a 10-minute walk of Milll House Leisure Centre and Victoria Park. Hartlepool Maritime Experience and Museum of Hartlepool are also within 1 mi (2 km). Hartlepool Station is 10 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Douglas Hotel Reviews

6.8

7.4

Cleanliness

7.0

Location

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 64 out of 251 reviews
Rating 8 - Good. 78 out of 251 reviews
Rating 6 - Okay. 37 out of 251 reviews
Rating 4 - Poor. 22 out of 251 reviews
Rating 2 - Terrible. 50 out of 251 reviews

Reviews

Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room
Stayed 1 night in Aug 2025
Verified

8/10 Good

Brian

Liked: Cleanliness
Good location and was walkable to town
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Faisal

Liked: Cleanliness, property conditions & facilities, room comfort

Great experience!

Great stay and good prices, good amenities nearby as well.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Darren

Liked: Cleanliness, staff & service, room comfort

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Jamie

Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Stayed 14 nights in May 2025
Verified

4/10 Poor

Clare

Disliked: Cleanliness, staff & service
Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Helen

Disliked: Staff & service

Not impressed - couldn't get in - stayed elsewhere

I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Dileep kumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good a place
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities
The room was dirty, freezing cold with a broken blow heater. Bath room door falling apart, carpet dirty all round dissatisfyin.
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was dirty and smells cigarette. Number 6 door was playing music all night load. I would not book this place again. Very poor standards
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really laid back and one of the only hotels who welcome homeless amazing people
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Awesome

Liked: Staff & service
Disliked: Cleanliness
Toilet was dirty and didn’t bother to clean the carpet of the room.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Nikki

Disliked: Cleanliness, amenities, property conditions & facilities
Left as soon as we arrived ! Very dirty and a drug den never been cleaned carpets were black with muck and the beds, draws were full of cigerett ash, tables were broken holded up woth balanced legs, bathroom was very dirty, smashed bottles outside the vedroom and mucky bowls and cups, smashed mirror. Was like walkikg into a crack den to be wuiete honest !! There was a bible with birn marls on with a drig packet at the side ! We left and booked Travel lodge and wiped our feet on the way out !!
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Decent for a night stay. Room was clean
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

No one there just got a message to get in no toilet paper in the room blinds absolutely dirty window broken bleeding was all marked the tap in the bathroom wasn't fixed properly honestly will never stay again IV heard so many bad things about this hotel but wanted to give them a benefit of the doubt and find out for myself will not be staying again
Stayed 1 night in Sep 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Parking restrictions on streets around hotel
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Svein Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

Effective. Good bed. Good Wifi. Clean.
Stayed 1 night in Dec 2022
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t stay enought long yet ask me after week or two
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Stayed 2 nights in Jun 2024
Verified

8/10 Good

STEPHEN

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Michael

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Stayed 4 nights in May 2024
Verified

4/10 Poor

Will

Liked: Room comfort
Disliked: Property conditions & facilities

In the middle of a badly needed refurb.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stayed 2 nights in Aug 2023