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Best Western The Grand Hotel Hartlepool

3.0 star property
Travelers find the perfect city center base at this Hartlepool hotel, where British cuisine and complimentary WiFi complement morning coffee in the lobby

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Photo gallery for Best Western The Grand Hotel Hartlepool

Lobby - Best Western The Grand Hotel Hartlepool (Hartlepool)
Desk, iron/ironing board, free cribs/infant beds, free WiFi - Best Western The Grand Hotel Hartlepool (Hartlepool)
Ballroom - Best Western The Grand Hotel Hartlepool (Hartlepool)
Exterior - Best Western The Grand Hotel Hartlepool (Hartlepool)
Reception - Best Western The Grand Hotel Hartlepool (Hartlepool)
Best Western The Grand Hotel in Hartlepool offers a welcoming atmosphere and practical amenities. Guests enjoy a cooked-to-order breakfast and free in-room WiFi. The on-site restaurant serves British cuisine, and there's conference space and a banquet hall for events.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 12 of 12 rooms

Standard Twin Room

  • Sleeps 2

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Suite-1 Double Bed, Non-Smoking, Sitting Area

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2

Superior Room with Double Bed-Non Smoking

  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

About the neighborhood

Located in Hartlepool, Best Western The Grand Hotel Hartlepool is in the city center. Summerhill Country Park and Saltholme Wildlife Reserve and Discovery Park reflect the area's natural beauty and area attractions include Milll House Leisure Centre and Hartlepool Maritime Experience. Looking to enjoy an event or a game while in town? See what's happening at Victoria Park or Bridge Bungee Jump. Visit our Hartlepool travel guide
Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Victoria Park
    3 min walk - 0.2 miles
  • Hartlepool Maritime Experience
    9 min walk - 0.5 miles
  • Museum of Hartlepool
    9 min walk - 0.5 miles
  • Monkey Statue
    16 min walk - 0.9 miles
  • Ward Jackson Park
    3 min drive - 1.0 mile

Getting around

  • Hartlepool Station
    5 min walk
  • Durham (MME-Teesside Intl.)
    47 min drive

Restaurants

  • King Johns Tavern
    4 min walk
  • The Showroom
    4 min walk
  • The Ward Jackson (Wetherspoon)
    5 min walk
  • Costa Coffee
    3 min walk
  • McDonald's
    3 min walk

About this property

Best Western The Grand Hotel Hartlepool

Hotel in the city center
Dry cleaning/laundry services, a bar, and conference space are just a few of the amenities provided at Best Western The Grand Hotel Hartlepool. The on-site British cuisine restaurant, The Grand Reastaurant, offers breakfast and dinner. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), coffee/tea in the lobby, and smoke-free premises
  • A 24-hour front desk, meeting rooms, and a banquet hall
Room features
All guestrooms at Best Western The Grand Hotel Hartlepool feature comforts such as 24-hour room service, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with rainfall showers or deep soaking bathtubs plus free toiletries and hair dryers
  • Free infant beds, cable channels, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Is Best Western The Grand Hotel Hartlepool pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Best Western The Grand Hotel Hartlepool?

Check-out is at 11 AM.

Where is Best Western The Grand Hotel Hartlepool located?

Located in the heart of Hartlepool, this hotel is within a 10-minute walk of Milll House Leisure Centre, Victoria Park, and Hartlepool Maritime Experience. Museum of Hartlepool and Monkey Statue are also within 1 mi (2 km). Hartlepool Station is 5 minutes by foot.

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Reviews

Best Western The Grand Hotel Hartlepool Reviews

7.4

Good

8.0

Cleanliness

7.4

Location

8.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 97 out of 336 reviews
Rating 8 - Good. 121 out of 336 reviews
Rating 6 - Okay. 60 out of 336 reviews
Rating 4 - Poor. 31 out of 336 reviews
Rating 2 - Terrible. 27 out of 336 reviews

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy and excellent breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy. Highly recommend
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Kulwant

Liked: Staff & service, amenities
Room was big and staff were pleasant
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great large and clean room.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All lovely warm and comfortable
Stayed 1 night in Nov 2025
Verified

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff,
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
The main light bulb in the room needs replaced 'creates' Brighter room much like bedside light, excellent bathroom very spacious. Fabulous friendly staff. Especially Sandra at the front desk.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities
The age of hotel ensures beautiful architecture in the rooms Modern , clean , comfortable Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend
Stayed 1 night in Dec 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel building but rooms are modern and clean
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Viktorija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel room for the night. Quite loud at night with people coming and going but I guess thats the age of the hotel. Otherwise lovely and staff helpful.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large comfy room .
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and convenient
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 1 night in May 2024
Verified

6/10 Okay

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel good

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Cleanliness

Okay stay

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As said above amazing gorgeous massive hotel !

Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
Stayed 1 night in May 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice room was lovely and clean
Stayed 2 nights in May 2024