See all properties

Best Western The Grand Hotel Hartlepool

3.0 star property
Hotel in Hartlepool with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Property entrance
Exterior
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

Similar properties

Breakfast, lunch, dinner served; Italian cuisine

The Windmill

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
7.2 out of 10, Good, 324 reviews
The Windmill

About the neighborhood

Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Victoria Park - 6 min walk - 0.4 miles
  • Hartlepool Maritime Experience - 10 min walk - 0.6 miles
  • Seaton Carew Beach - 8 min drive - 2.5 miles
  • Teesside University - 18 min drive - 13.1 miles
  • Riverside Stadium - 20 min drive - 14.8 miles

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 45 min drive

Restaurants

  • ‪The Showroom - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson - ‬4 min walk
  • ‪Juniper Lounge - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

Hotel in the city center
Dry cleaning/laundry services, a bar, and conference space are just a few of the amenities provided at Best Western The Grand Hotel Hartlepool. The on-site British cuisine restaurant, The Grand Reastaurant, offers breakfast and dinner. Stay connected with free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and coffee/tea in the lobby
  • Smoke-free premises, a 24-hour front desk, and meeting rooms
  • A banquet hall, concierge services, and an elevator
Room features
All guestrooms at Best Western The Grand Hotel Hartlepool feature comforts such as 24-hour room service, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with rainfall showers or deep soaking bathtubs plus free toiletries and hair dryers
  • Free infant beds, cable channels, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 3 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Self parking fee: GBP 3.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Is Best Western The Grand Hotel Hartlepool pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western The Grand Hotel Hartlepool?

Self parking is available for GBP 3.00 per day.

What time is check-in at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Best Western The Grand Hotel Hartlepool?

Check-out is at 11 AM.

Where is Best Western The Grand Hotel Hartlepool located?

Located in the heart of Hartlepool, this hotel is within a 10-minute walk of Victoria Park, Hartlepool Maritime Experience, and Museum of Hartlepool. Monkey Statue and Ward Jackson Park are also within 2 mi (3 km). Hartlepool Station is 5 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 70 out of 269 reviews
Rating 8 - Good. 107 out of 269 reviews
Rating 6 - Okay. 51 out of 269 reviews
Rating 4 - Poor. 23 out of 269 reviews
Rating 2 - Terrible. 18 out of 269 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large comfy room .
Stayed 1 night in Apr 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel building but rooms are modern and clean
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Stayed 1 night in Dec 2024

8/10 Good

Lawrence

Liked: Cleanliness
Property is in need of some TLC.
Stayed 1 night in Mar 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
Stayed 2 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational stay, I’d highly recommend.
Stayed 1 night in Jun 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well rested.

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Stayed 1 night in Dec 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Stayed 1 night in Jan 2025

8/10 Good

Yoshiaki

Liked: Cleanliness, staff & service, amenities
Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Stayed 3 nights in Nov 2024

8/10 Good

craige

Liked: Cleanliness, staff & service, property conditions & facilities
Always wanted to stay in the grand hotel and I thought it was wonderful
Stayed 1 night in Jun 2024

6/10 Okay

Christopher

It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
Stayed 1 night in Nov 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.
Stayed 2 nights in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and convenient
Stayed 2 nights in May 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 1 night in May 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As said above amazing gorgeous massive hotel !

Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice room was lovely and clean
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Stayed 1 night in Oct 2024

6/10 Okay

Norman

Disliked: Amenities, property conditions & facilities
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Stayed 5 nights in Oct 2024

4/10 Poor

Rollon

Disliked: Cleanliness, property conditions & facilities, room comfort

Could be better in a derelict town

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Room View
Main entrance
Lounge
Breakfast buffet from the lounge
Stayed 1 night in Dec 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value stay

Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Celebration

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️
Bar 1899
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
Stayed 4 nights in Jan 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Celebration, ruby wedding

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
Mumbai restaurant in the hotel
Balti delight delicious
Bar area
Thurston suite
Stayed 2 nights in Jun 2024