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Best Western Plus New England Inn & Suites

Property class: 2.5

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Photo gallery for Best Western Plus New England Inn & Suites

A hotel lobby with a gray sofa, a round table, a reception desk, a TV, and a kitchen area in the background. - Best Western Plus New England Inn & Suites (Berlin)
A Best Western Plus hotel with a two-story structure, multiple parking spaces, and a landscaped front yard. - Best Western Plus New England Inn & Suites (Berlin)
A spacious dining area with multiple tables and chairs, a kitchen in the background, and a modern ceiling design. - Best Western Plus New England Inn & Suites (Berlin)
A hotel room with a striped carpet, a desk with a lamp, a sofa, a small table, a nightstand with a lamp, and a bed. - Best Western Plus New England Inn & Suites (Berlin)
A hotel room with a bed, bedside tables, a desk, a TV, a large mirror, a bathroom with a bathtub, and a striped carpet. - Best Western Plus New England Inn & Suites (Berlin)
A free breakfast buffet, laundry facilities, and a fireplace in the lobby are just a few of the amenities provided at Best Western Plus New England Inn & Suites. In addition to a gym, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

A hotel room with two beds, a desk with a television, a microwave, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.6 out of 10
Excellent
(58 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a desk with a television, a microwave, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Desk, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 1 King Bed, Non Smoking, Microwave

9.2 out of 10
Wonderful
(61 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, bedside tables, a desk with a chair, a television, and a door leading to another room.

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a TV, a large mirror, a bathroom with a bathtub, and a striped carpet.

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, cribs (free)

Standard Room, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Accessibility - 1 King Bed, Roll-in Shower, Nonsmoking

A hotel room with a large bed, two bedside tables, a chair, and a green decorative pillow.

Accessibility - 1 King Bed, Roll-in Shower, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, a television, a desk, and a striped carpet.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a window with curtains.

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with a bed, a desk with a chair, a sofa, a TV, a microwave, and a lamp.

Standard Studio, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Berlin, Best Western Plus New England Inn & Suites is in the business district and near a train station. Putter's Paradise Mini Golf and Timberlin Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Webster Square Shopping Center and Westfield Meriden. Looking to enjoy an event or a game while in town? See what's happening at Checkered Flag Raceway or New Britain Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Berlin travel guide
Map
2253 Berlin Tpke, Berlin, CT, 06037

What's nearby

  • Safari Golf
    3 min walk - 0.2 miles
  • Lamentation Mountain State Park
    17 min walk - 0.9 miles
  • Putter's Paradise Mini Golf
    17 min walk - 1.0 mile
  • Checkered Flag Raceway
    1 min drive - 1.4 miles
  • Silver Lake State Access Area
    3 min drive - 1.3 miles

Getting around

  • Berlin Station
    6 min drive
  • Bradley Intl. Airport (BDL)
    34 min drive

Restaurants

  • Cumberland Farms
    5 min drive
  • McDonald's
    7 min drive
  • Aroma Joe's
    6 min drive
  • Caribbean Restaurant
    6 min drive
  • Ted's Restaurant
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • High chair
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Plus New England Inn & Suites have a pool?

Yes, this property has an indoor pool.

Is Best Western Plus New England Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus New England Inn & Suites?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Plus New England Inn & Suites?

Check-out is at 11 AM.

Where is Best Western Plus New England Inn & Suites located?

Situated in a state park, this hotel is within 1 mi (2 km) of Putter's Paradise Mini Golf and Checkered Flag Raceway. Silver Lake State Access Area and Webster Square Shopping Center are also within 3 mi (5 km).

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Reviews

Best Western Plus New England Inn & Suites Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 564 out of 1034 reviews
Rating 8 - Good. 274 out of 1034 reviews
Rating 6 - Okay. 109 out of 1034 reviews
Rating 4 - Poor. 40 out of 1034 reviews
Rating 2 - Terrible. 47 out of 1034 reviews

Reviews

Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the rooms were very clean.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Taneesha

Liked: Cleanliness, amenities, property conditions & facilities
decent breakfast and clean room
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Leslieann H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight in our comfy (& clean) room, and a very nice variety of breakfast items, The staff were friendly & helpful. I especially liked having 5 lamps altogether, & a fan in the bathroom!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe we loved it
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we had contact with was friendly and helpful.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good for the price my family like the mattress a lot since it is not very soft staff all are nice
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights and had a very relaxing experience overall. The location was peaceful and quiet, making it a great place to unwind after a busy day. While it wasn't right in the middle of everything, it was only about a 10–15 minute drive to plenty of restaurants and food options, which was very convenient.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready early and clean.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Sherwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, especially Zahra at the front desk. Big spacious rooms served our needs for 1 night
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean, the AC worked great. The beds are a little hard but comfortable enough, the breakfast was nice and hot but the pool was cold… the kids didn’t care though they had a blast. The staff were all very nice and helpful. Over all great stay for families.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed swimming in the pool, which is always my favorite photo, front desk. People were very helpful outside property landscape workers. There were very pleasant a wonderful place to stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities
Clean room, plenty of amenities, and the breakfast was incredible!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities
Staff was pleasant and breakfast and coffee good !
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Shari

Liked: Staff & service, amenities
Disliked: Cleanliness
The property looked as advertised on the website. The continental breakfast was inclusive of proteins, starches and fruit, hot and cold beverages and breakfast was available a few minutes longer than the cut off time parking was easy and efficient, and there are a few different eateries and convenient stores in close proximity, but you definitely will need a vehicle. The pool was cold, but we had a good stay.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities
Clean room and very attentive staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Very warm staff Beds are very comfortable Coffee machine is such a great idea Breakfast was great
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liza Marie

Liked: Cleanliness, amenities, property conditions & facilities
The room was extremely clean and staff was very welcoming and courteous
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless and customer service was great
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like it used to be smoking, but overall room was clean, beds were comfortable, breakfast was good. We arrived really late due to travel and they were very accommodating. Thank you!
Stayed 1 night in May 2026
Verified review

8/10 Good

Paulino

Liked: Cleanliness, staff & service, amenities
The room was very clean, the hotel looked like it was well taken care of.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ashlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Hallways smelt freshly clean and our room was immaculate. Amazing amenities and room options for affordable pricing. We felt like we’re staying at the Hilton, very impressed. 10/10 would stay here again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling for a softball tournament and didn’t get to use many of the amenities. It was challenging that breakfast started at 7am instead of 6 am, but Dewayne was very helpful at finding a solution. Our room was clean and spacious. Only improvement would be a luggage rack.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and room felt cozy. Needed to find a place to stay while starting a travel RN assignment and very happy with my choice:)
Stayed 13 nights in Jan 2026
Verified review

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, amenities
Great staff great place everyone super nice...
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

LARYSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and comfortable room. Breakfast was good. Will stay there again.
Stayed 1 night in Dec 2025