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Zostay Hostel Backpackers

2.0 star property
Hostel with free parking, a short walk to Hoan Kiem Lake

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Photo gallery for Zostay Hostel Backpackers

Game room
Courtyard
Free WiFi
Restaurant
Interior

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Quadruple Room with 2 double beds

Free WiFi

Quadruple Room with 2 double beds

Highlights

Balcony
Air conditioning
Hair dryer
Detached private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Mixed Dormitory Room

Free WiFi

Single Bed in Mixed Dormitory Room

Highlights

Balcony
Air conditioning
Hair dryer
Detached private bathroom
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

View all photos for Shared Dormitory

Free WiFi

Shared Dormitory

Highlights

Balcony
Air conditioning
Hair dryer
Detached private bathroom
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for Bed in 6-bed female dormitory room

Free WiFi

Bed in 6-bed female dormitory room

Highlights

Balcony
Air conditioning
Hair dryer
Detached private bathroom
Daily housekeeping
  • 30.0 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Private Room 1 Double Bed

Free WiFi

Private Room 1 Double Bed

Highlights

Balcony
Air conditioning
Hair dryer
Detached private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Bed in 18-bed mixed dormitory room

Free WiFi

Bed in 18-bed mixed dormitory room

Highlights

Balcony
Air conditioning
Hair dryer
Detached private bathroom
Daily housekeeping
  • 60 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Private Room 1 Double Bed, Shared Bathroom

Free WiFi

Private Room 1 Double Bed, Shared Bathroom

Highlights

Balcony
Air conditioning
Flat-screen TV
Hair dryer
Detached private bathroom
Cable channels
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Private Room 2 Double Beds, Shared Bathroom

Free WiFi

Private Room 2 Double Beds, Shared Bathroom

Highlights

Balcony
Air conditioning
Flat-screen TV
Hair dryer
Detached private bathroom
Cable channels
Daily housekeeping
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Map
No. 7, Hang Muoi Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles
  • Quan Chuong Gate - 7 min walk - 0.4 miles
  • Hanoi Old Town Night Market - 8 min walk - 0.5 miles
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 0.8 miles

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 36 min drive

Restaurants

  • ‪Cà Phê Giảng - ‬1 min walk
  • ‪Bun Cha Ta - ‬1 min walk
  • ‪Phở Cường - Hàng Muối - ‬1 min walk
  • ‪Spy Bar - ‬1 min walk
  • ‪Đức long Donerkebap - ‬1 min walk

About this property

Zostay Hostel Backpackers

Hostel near Hoan Kiem Lake
Close to Thang Long Water Puppet Theatre and Hanoi Old Town Night Market, Zostay Hostel Backpackers provides a terrace, a coffee shop/cafe, and a hair salon. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), newspapers in the lobby, and tour/ticket assistance
  • A computer station, concierge services, and a 24-hour front desk
Room features
All guestrooms at Zostay Hostel Backpackers have comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers and hair dryers
  • Balconies and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Detached private bathroom
  • Hair dryer
  • Shower

Food and drink

  • 24-hour room service

More

  • Air conditioning

Policies

Check-in

Check-in time starts at noon
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 16.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Zostel Hanoi Hostel
Zostay Hostel Backpackers Hanoi
Zostay Hostel Backpackers Hostel/Backpacker accommodation
Zostay Hostel Backpackers Hostel/Backpacker accommodation Hanoi

Frequently asked questions

Is Zostay Hostel Backpackers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zostay Hostel Backpackers?

Self parking is free at this property.

What time is check-in at Zostay Hostel Backpackers?

Check-in begins at noon.

What time is check-out at Zostay Hostel Backpackers?

Check-out is at 11 AM.

Does Zostay Hostel Backpackers provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 16.00 per vehicle applies.

Where is Zostay Hostel Backpackers located?

Located in Old Quarter, this hostel is within a 10-minute walk of Ta Hien Street, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Hanoi Old Town Night Market and Hanoi Opera House are also within 15 minutes. Hanoi Railway Station is 26 minutes by foot.

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Zostay Hostel Backpackers Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 18 reviews
Rating 8 - Good. 5 out of 18 reviews
Rating 6 - Okay. 2 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 2 out of 18 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ciaran

Bearable for one night

It was basic but convenient for the old town and local bus service. Building and room rather run down. Unfortunately no breakfast could be provided as I left too early, I would have hoped for something simple like a bottle of water and piece of fruit.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Disliked: Staff & service
The room was cute, and I got a 3 person room even though I booked a 8 person room. Beds were extremely firm, and made of a hard cushion material rather than a mattress or futon. The staff member who checked me in had an attitude and wasn’t helpful. I wasn’t given a key. It was fine for one night.
Stayed 1 night in Jan 2020

8/10 Good

elida

Disliked: Staff & service

Bueno si vas a estar todo el día de paseo.

La ubicación fue buena para los pocos días que estuvimos y lo que queríamos ver. La habitación compartida estaba bien , al igual que el colchón . Difícil de encontrar , ya que está en un 2 piso y abajo no está indicado. Es un edificio habitacional que en los 2 primeros pisos tiene comercios. . El recibimiento fue muy amable. Y nos ayudo con algunas preguntas de cómo llegar a lugares .
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
スタッフは日によるけど、いい場合が殆どです。 スタッフは若くて元気で、質問すれば答えてくれます。特に気に入った点は、アヌビスのような犬がいて、かわいかったです。
Stayed 2 nights in Mar 2019

4/10 Poor

Twu Yong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Cyril

Liked: Staff & service

Personnel agréable

Hôtel en travaux quand nous sommes venus (travaux commençant à 5h). Très bien situé, personnel très agréable 😁
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
They forgot to reserve my private room and gave it to someone else, but they were apologetic about it. They offered to let me stay in the dorm with a refund or drive me 3 km to their other property. The showers were kind of dirty and there was no hot water. It's in a very happening neighborhood with lots of nightlife.
Stayed 2 nights in Jul 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

A nice trip to Hanoi. Very comfortable hotel and nice reception. They help me alot. The location is also perfect
This review was submitted before 2018 and has not been verified.

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's a great Hotel !

it's amazing place where i went. I've just stayed one night. But many impression i realized, compare to price i paid. Staff, Location, Cleanliness are so great !
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Turista de Arge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experiencie ever

We booked for two night and also for the transfer from the airport. They picked us up and took us to another hotel far away in a not nice area without saying anything before getting there. They just drop us there and it was this lady telling us that there was a problem with our room and that we were staying there just for the night and they will pick us up in the moring to go to the hostel that we originally payed for it in downtown area. We didnt really want to stay there, it was far and ugly area so she send us with a taxi to the hostel were it was this guy who didnt give a problem he just kept working on his computar without a solution and saying us that he has all the rooms full, so we figure it out that they were lieying to us and he blamed expedia for that. We just run away from that also ugly place that I wont ever recomend. We ended up in a hotel just around the corner, wich was nicer with lovely staff and also cheap. We didnt even could get a dolar back from something that we didnt used and made us have the worst experiencie.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Zoe, Taiwan

Disliked: Cleanliness, property conditions & facilities, room comfort

陰暗的住房環境

旅館只有地點好。 Expedia 提供的旅館資料不充足，此旅館有兩個地點，結果跟朋友分到不同間，兩間的距離又無法用走路的到達，被迫要換房型。 網站上說附早餐跟有吹風機，其實都沒有提供，所以Expedia應該要對此旅館重新更新資訊！ 旅館內走廊陰暗，房間內燈光也不足，住起來不舒服。
This review was submitted before 2018 and has not been verified.

8/10 Good

Michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities

It's an ok hostel.

Booked this place (a bunk in a 14-bed dorm) to rest for the day before embarking on an overnight train to China. The staff were very friendly and helpful, even offering me a glass of water on arrival. It's a small act but I appreciate it. Each bunk in the 14-bed dorm had an electrical outlet and lamp. The bunk was a little hard though, and the neighbouring building was playing loud Techno music during the afternoon. You'll need to bring your own towel, and best to wear slippers when using the shower! Depending on your luck, you might encounter hostel mates who leave a lot of dirt, sand and hair in the toilet! This hostel is located amidst busy streets with lots of traffic (but then again, that's Vietnam for you) with a few eateries nearby (even stumbled on a Harry Potter themed cafe, which was quirky). It's one of the nearer stays to the train station across the bridge which goes to China.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

david, HN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Khách sạn này quá ổn với chi phí rẻ

tôi ở đây 2 ngày nhưng cảm thấy rất thú vị, nhân viên luôn coi tôi như người thân, gần phố đi bộ, chợ đêm, bến xe buýt thực sự ở đây rất thoải mái
This review was submitted before 2018 and has not been verified.

8/10 Good

Sangwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Hoang, HCM City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place !

Greate location at Old quarter i will come back here by next time
This review was submitted before 2018 and has not been verified.

2/10 Terrible

steph, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't go in this hostel if you have choice.

During our world tour, this is the worst hotel we visited. It smells humidity and it's very dirty. We found an old and dirty knife in our nightstand... Our shower was blocked, so our private bathroom totally flooded. Finally, when we arrived at 6am they offer us to stay in the dorm waiting our room... At the check out they charged us for this stay ! If they have said us that we would have stayed in the hall... Or in town. More, it's nearby a big road, so dorms are very noisy... There are a lot of hostels around, look others before booking.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hostel

This is a really good hostel, good beds with comfortable bedding, very friendly and helpful staff, a perfect location for backpackers in the old quarter, a very nice little rooftop terrace and also good coffee at the small bar downstairs. Looking forward to coming back!