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The West Hotel & Spa

Property class: 4

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Photo gallery for The West Hotel & Spa

A luxurious lobby with a chandelier, a reception desk, and a sign reading "THE WEST". - The West Hotel & Spa (Hanoi)
A hotel room with a balcony, a bed, a desk with a laptop, and a vase of flowers. - The West Hotel & Spa (Hanoi)
A modern hotel lobby with a long reception desk, plush seating, and traditional artwork on the walls. - The West Hotel & Spa (Hanoi)
A street view with a building featuring a large tree, storefronts, and a clear sky. - The West Hotel & Spa (Hanoi)
A buffet with various food items and a toaster. - The West Hotel & Spa (Hanoi)
Located close to Hanoi Old Town Night Market and Hoan Kiem Lake, The West Hotel & Spa provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Indulge in a body treatment, a Thai massage, and a body wrap at the onsite spa. In addition to a restaurant, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a mirror.

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, City View

A hotel room with a large bed, bedside table with a lamp, a small table with a vase, a chair, a desk with a computer, and a TV mounted on the wall.

Deluxe Room, 1 Bedroom, City View

9.0 out of 10
Wonderful
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a TV, and a bathroom with a shower.

Deluxe Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Junior Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a TV mounted on the wall, a nightstand with a lamp, and a view of the outdoors through a window.

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a lamp, a laptop, and a mirror.

Family Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a TV, a wooden floor, and a large mirror.

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Old Quarter, a neighborhood in Hanoi, The West Hotel & Spa is in a shopping district and near a train station. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000

What's nearby

  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    1 min walk - 0.1 miles
  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    2 min walk - 0.1 miles
  • A stage with performers in costumes, a water feature, and a dark background.
    Thang Long Water Puppet Theatre
    3 min walk - 0.2 miles
  • A street with shops, including a pearl jewelry store and a tailor shop.
    Hang Gai Street
    3 min walk - 0.2 miles
  • A shopping mall with a central fountain, multiple floors, and various shops.
    Dong Xuan Market
    7 min walk - 0.4 miles

Getting around

  • Hanoi Long Bien Station
    6 min drive
  • Noi Bai Intl. Airport (HAN)
    40 min drive

Restaurants

  • King roti
    3 min walk
  • Domino's Pizza
  • Bancông Cafe & Restaurant
    3 min walk
  • MẸT Vietnamese Restaurant & Vegetarian Met 2
    1 min walk
  • Bia HÆ¡i Corner

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Body wraps
  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 1 mi (2 km). Hanoi Railway Station is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The West Hotel & Spa Reviews

9.0

Wonderful

8.8

Cleanliness

8.6

Amenities

9.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 149 out of 231 reviews
Rating 8 - Good. 59 out of 231 reviews
Rating 6 - Okay. 9 out of 231 reviews
Rating 4 - Poor. 9 out of 231 reviews
Rating 2 - Terrible. 5 out of 231 reviews

Reviews

Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely little hotel, clean rooms, excellent location, wonderful staff.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms and great staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location and staff are very helpful.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything, night markets.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, tge staff went up and beyond to helo you. The hotel was right in the old quarter and close to everything you'd Ive already made plans to return next year
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely wonderful - kind, friendly, and helpful, with excellent English (sadly my Vietnamese skills are non-existent). The room was clean, and quiet in spite of being in an insanely busy
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly room is clean.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and check-out. Friendly and helpful service. Right in the heart of old town. Very happy with our stay.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Tu Tran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. Staff are nice. Air conditioning works good. Breakfast was not good. Needs major improvements.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities
Clean comfortable room. Nice breakfast. Staff brilliant
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Darryl De

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Walkable to Ho Hoang Kiem, restaurants and shopping areas. Night market is right outside the hotel on the weekend.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Good location. Staff were very friendly and helpful. The room was comfortable and clean. The only reason i didnt gove 5 stars is that the aircon was quite noisy
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mercedes

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and spacious room, friendly and helpful staff. Location was amazing in the middle of night market as you step off the lobby, yet rooms are quiet. Footsteps from restaurants and shops. The breakfast was wonderful with many varied options and plentiful. Lovely place to stay.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the location and room was really good, nothing really to complain about
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hanoi Old Quarter. Staff very helpful and breakfast was excellent. Great value for money.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Our room was clean and comfortable with a good size tv. Highly recommend.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Darcey

Liked: Cleanliness, staff & service, amenities
The staff were superb. They were very helpful and knowledgeable. The room was basic but comfortable, spacious enough. Fantastic location
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

CORY GLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, helpful, and prompt. Rooms were clean and comfortable. Weekend night markets are right on your front step! Would stay again!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, amenities
All I needed . Great location Front desk Leo was exceptionally helpful .
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

TAICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025