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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

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Photo gallery for The West Hotel & Spa

Reception
Deluxe Room, 1 Bedroom, City View | 1 bedroom, minibar, desk, laptop workspace
Exterior
Free daily buffet breakfast
Junior Room, 1 King Bed, City View | 1 bedroom, minibar, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

1 bedroom, minibar, desk, laptop workspace

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout drapes/curtains
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | 1 bedroom, minibar, desk, laptop workspace

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, desk, laptop workspace

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout drapes/curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | 1 bedroom, minibar, desk, laptop workspace

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, desk, laptop workspace

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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About the neighborhood

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.5 miles
  • Hanoi Opera House - 15 min walk - 0.8 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), luggage storage, and an elevator
  • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
  • Smoke-free premises and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at The West Hotel & Spa have comforts such as fireplaces and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries, and hair dryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Hardwood flooring in public areas

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Are there all-inclusive benefits at The West Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 1 mi (2 km). Hanoi Railway Station is 23 minutes by foot.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 132 reviews
Rating 8 - Good. 35 out of 132 reviews
Rating 6 - Okay. 4 out of 132 reviews
Rating 4 - Poor. 5 out of 132 reviews
Rating 2 - Terrible. 3 out of 132 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025

10/10

Staff is very friendly. Buffet breakfast good. Location very convenient.
Stayed 1 night in May 2025

10/10

It's very close to the lake, the stores and the restaurants.
Stayed 2 nights in Mar 2025

10/10

Staff was very helpful and friendly. They recommended local food spots to eat at and offered us an early check in
Stayed 1 night in Mar 2025

10/10

Staff was very nice
Stayed 3 nights in Mar 2025

8/10

They looked after us really well 👍
Stayed 3 nights in Mar 2025

10/10

Great service, close to main attractions
Stayed 1 night in Jan 2025

10/10

This property was in the heart of old town and walking distance to many tourist sites. Chloe at the front desk couldn’t have helped us more and Kai who was just learning also provided excellent service. I would stay here again.
Stayed 1 night in Mar 2025

6/10

Only issue was smell of sewrage in the dining area
Stayed 1 night in Mar 2025

10/10

Great service and staff. Its very close to the Lake
Stayed 1 night in Jan 2025

8/10

Good location (Inside tourist area)
Stayed 2 nights in Nov 2024

10/10

We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Stayed 2 nights in Nov 2024

10/10

Nice people.
Stayed 2 nights in Jan 2025

10/10

Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

10/10

Excellent location
Stayed 1 night in Jul 2024

10/10

We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

8/10

Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

8/10

Ok
Stayed 1 night in Mar 2025

10/10

Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

10/10

Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

4/10

Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return
Stayed 4 nights in Feb 2025

10/10

Highly recommend

8/10

Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024

8/10

Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

10/10

The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024