Is THE SILK GRAND PREMIUM HOTEL & SPA pet-friendly?

No, pets are not allowed at this property.

This hotel doesn't offer parking.

What time is check-in at THE SILK GRAND PREMIUM HOTEL & SPA?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Does THE SILK GRAND PREMIUM HOTEL & SPA provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 450000 per vehicle applies.

Where is THE SILK GRAND PREMIUM HOTEL & SPA located?

Located in Old Quarter, this hotel is steps from Ta Hien Street.

10/10 Excellent

Jose

Aug 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the service and the staff was great breakfast was good the room was always clean and I liked the friendly staff

Stayed 7 nights in Aug 2025

6/10 Okay

Enrisa

Dec 2, 2025

The room that we got was very small and tight, not like the photos of the room we reserved. I had to ask to be transferred and it took a while for the manager to agree. The staff were very helpful though . We had a larger room with the view as advertised. Another thing is that we were paid for an express laundry service, to be done before 830am, our check out time, however, they couldn't contact the laundry the morning we were leaving! The lady manager Phi promised to have it delivered to our next destination which was 2 hours away... fortunately, the clothes, still warm were brought to the hotel at 815! Definitely not a good experience. I think the hotel ad regarding the rooms was misleading.

Stayed 1 night in Nov 2025

6/10 Okay

Stefano

Mar 26, 2025

Liked: Staff & service, amenities

Convenient for exploring Hanoi

Stayed 1 night in Mar 2025

8/10 Good

Alfred

Jan 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stuff was excellent, a very good breakfast convenient to bus lines Railroad Station many attractions. Excellent Spa service

Stayed 6 nights in Jan 2025

10/10 Excellent

Kim Hong

Nov 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is clean & efficient. Staff are wonderful.

Stayed 2 nights in Oct 2024

6/10 Okay

Tiffany

Apr 19, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

It was ok. It’s a very old property and not the cleanest but the staff was nice and they had free breakfast in the morning.

8/10 Good

helen

Jul 19, 2024

Liked: Staff & service

Friendly staff, cleanliness

Stayed 5 nights in Jul 2024

2/10 Terrible

Bankov

Jul 3, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

Dirty room and many mice running on the area of breakfast, room with full smell. The towel is very old

Stayed 4 nights in Jun 2025

10/10 Excellent

Ethel

Aug 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast was good, tour they are selling is very expensive, you can find better price outside the hotel.

Stayed 4 nights in Jul 2024

10/10 Excellent

Chris

Feb 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel management and staff were very helpful with the stay, arranging site seeing excursions and with laundry service. Room was small, but nice, and had a large bathroom. View was looking over Hanoi Old Quarter from 6th floor. Breakfast was simple, not huge options, but enough to get what you need. Easy walking distance of many old quarter shops and restaurants. Took some effort to find as Google Maps places you in wrong spot a block west of actual location, but if you look for the building address you will find it.

Stayed 5 nights in Nov 2024

8/10 Good

Verified traveler

Jun 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location/ value

This hotel is good for the value and location. Breakfast is standard. I stayed here on 2 separate occasions. The first time it was fine that I booked to return a few weeks later when I was passing through Hanoi. During my 2nd stay the AC kept turning off which is a punishment in during the summer heat/humidity. I called 5 times over 2 days and then just kept going restarting it and saying sorry. I was unable to sleep during my stay. Additionally during both stays the wifi was spotty in the rooms so FaceTiming was difficult. So for those reasons, I cannot wholly recommend this place.

Stayed 2 nights in Jun 2025

6/10 Okay

Anthony

Apr 19, 2025

Liked: Staff & service

initially moved into a standard room which was absolutely tiny. There was barely enough room to get around the bed. It was too small for one person let alone two people. For $6 more pn I was moved into a larger room which was still small but far better value. Rooms in this part of town are small but also very cheap and great value. Breakfast was adequate. The staff here are fabulous. The location is perfect, 50m to all the main restaurant and bar areas. Great live music just around the corner in the next street.

Stayed 3 nights in Apr 2025

6/10 Okay

Ava

Oct 29, 2024

Liked: Cleanliness, staff & service

The building is old, including the rooms. The. The worst hotel stayed during the vacation

Stayed 1 night in Oct 2024

8/10 Good

MASAHIRO

Dec 7, 2024

Liked: Cleanliness, staff & service

The facilities in the annex were old but the beds were fine. Unfortunately there was no hot water in the shower.

Stayed 3 nights in Dec 2024

10/10 Excellent

bryan

May 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super... Great spot in the heart of Old Quarter Loved this hotel. All the staff were just wonderful and so helpful. The hotel is very clean, . This was in a great location in the Old Quarter , you can walk anywhere . Philip organised a tour for us to Halong Bay and certainly didn’t disappoint. We had a fabulous time. Great value for money. Will definitely recommend and stay here again

Stayed 1 night in Apr 2024

10/10 Excellent

Alvin

Jun 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an excitement hotel. I stayed for a few weeks in a city view room. It was large clean and spacious. The staff are very friendly and helpful and the breakfast is quite good, especially the fruits, such sweet pineapples! 😋 They have good spa services and the tours are quite well priced as well. This is in old quarter so weekends can get a little rowdy at night. I love watching the traditional dance theater on the street every weekend. It's only a few feet away by foot from the hotel. There are also many delicious restaurants and cafes very close by.

Stayed 28 nights in May 2024

10/10 Excellent

bryan

May 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

BEAUTIFUL place to stay in the Old Quarter In real estate they say it's all about location, location, location. In the tourist industry I say it's all about the staff, staff, staff. This place not only is located in a very convenient location in the heart of the Old Quarter, the staff is fantastic! The Manager Philip is a handsome man that runs a tight ship. He is very knowable person and willing to help make your stay memorable. The staff is there to actually serve the traveler needs.. Fun place to use as your home base as you wander the streets and enjoy the sites.

Stayed 1 night in May 2024

4/10 Poor

Arnaud

Feb 18, 2025

Liked: Cleanliness, staff & service

The room I had was definitely not for 2 people. It's a bed and an unclosed bathroom with no fan so the whole room gets super humid when you shower, but that's fine, I can live with that. The part that was so annoying is there's a mechanical sound, a water pump or something that goes on and off every few seconds, 24h a day, ear plugs aren't enough, you still hear it and it has the potential to drive you mad. They knocked very loud and a few times on my door in the morning while I was asleep which is not great. Check in was easy and quick, the reception staff was super nice, with good English, five stars to them.

Stayed 2 nights in Feb 2025

2/10 Terrible

Sarah

Feb 17, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Rats! Stains! Noise! The hotel was very rundown and shabby and, although the towels and sheets were clean, everything was very old and stained. There were rats running around in the ceilings and floorboards day and night! The noise feom the reception area can be heard loudly in all of the rooms. Cooking smells from the kitchen and from nearby restaurants were in the room constantly and making my clothes smell. The staff were quite chaotic and unprofessional at times. Not worth the price - we stayed in much better places nearby for the same price. The location is very good though - right in the middle of the Old Quarter.

Stayed 4 nights in Feb 2025

8/10 Good

R

Jan 15, 2025

Liked: Cleanliness

Room with a view from the toilet!

We arrived very tired. Our room we paid for was room with a city view. The only window in the room was inside the shower cubicle in the toilet. When we spoke to the manager he said we have a city view...but i said its from inside a shower cubicle. He said sorry we cannot move you . We will see if a rooms available tomorrow. That day came and we decided after opening our luggage just to stay in that room as we were too tired to start moving again. When we told the manager he said thats a good idea your room is better anyway. So, were not happy with this. We never stay in a room without a window especially when we pay for a city VIEW! The hotel was clean, breakfast was good. Location was fantastic!

Stayed 4 nights in Jan 2025

10/10 Excellent

Kien

May 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

SUPER AMAZING PACKAGE Our group have fantastic times in Hanoi SILK GRAND PRMEIUM Hotel. We did to booked only 1 night on Expedia website and upon arrival, we booked our AMAZING PACKAGE as Ha long bay 2 days 1 night on Premium cruise Sapa trekking 3 days-4 nights Hoa Lu - Tamcoc 1 day tour by Mr. PHILIP was SUPER, amazing tour and secret deal. Our rooms at Panda Hotel is Small but very clean, romantic decor in our beds with Petals rose flower, i loved my room. Their staffs was super friendly, charming and they are always try to helped us with big smiles AND special Mr. PHILIP ( My prince ) helped us to booked SUPER amazing package and show the best restaurants, great coffee, a good place to seeing. Thank you very much to all Staffs of silk grand premium HOTEL and we're highly to recommending THE SILK GRAND PREMIUM HOTEL to everyone and SPECIAL TO MY COUNTRY. LET BOOKING IT !!!

Stayed 1 night in Apr 2024

8/10 Good

Tin

Jul 12, 2024

Liked: Staff & service, property conditions & facilities

My stay on the 5th floor was decent. It looks recently renovated and they tried to make it look premium, but you could tell it was a bit of a rush job and not much thought was put into the layout. But those are cosmetic details and aren’t deal breakers. The bed is made, but don’t think sheets and comforter are changed often. Towels (except shower mat) are changed daily, but do have some stains. One towel was really gross, looked like someone wiped their butt and then folded it back neatly. So I just tossed it on the floor for housekeeping. Kettle was clean, but cups a bit dirty, as if they just poorly rinsed them in the sink because I could see coffee stains. Water bottles, tea, and coffee provided. Good WiFi connection. Since it’s located in the bustling Old Quarter, don’t expect quiet. There were no blinds, just frosted glass so there will be plenty of natural light to wake you. I didn’t mind, but just a word of caution for light sleepers. The staff are very friendly and helpful. I had them take some clothes in the morning for laundry and got it back later that night and was given the weight. I was told to pay at checkout. The next morning, the same receptionist said they made a mistake and I had to pay for an extra kg. I didn’t have time to contest as my driver was waiting. Maybe that’s their tactic, tell you to pay as you leave when you’re likely in a rush and will concede. They need a scale onsite like most other hotels. I would stay again, but avoid other services

Stayed 1 night in Jul 2024

10/10 Excellent

Johanne

Jan 7, 2026

Le personnel est moyennement chaleureux. Le déjeuner est très bien. Les chambres auraient besoin de rénovation

Stayed 1 night in Jan 2026

6/10 Okay

Kazuhito

Nov 2, 2025

Disliked: Property conditions & facilities

部屋はあまり良くなかった。ロールカーテンの後ろに窓があり、それはホテル内の廊下に面していた。そしてその窓の鍵は開いていた。夜中に騒いでいる客がいてなかなか寝られなかった。その他も一定時間毎に金属を鳴らすような音が続いて鳴っていた。City Viewと書かれていたが、シャワー室の窓以外に外が見える窓は無く、見える景色もあまり良くなかった。ホテルのスタッフに日本語が話せる人がいて、とても助かった。その他のスタッフも親切で良かった。場所は旧市街の入り口なので、街に出やすくて便利だった。

Stayed 2 nights in Oct 2025

8/10 Good

Mitsuyoshi

Oct 21, 2025

Liked: Staff & service, property conditions & facilities

美味しい

Stayed 2 nights in Oct 2025

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