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Sunset Westlake Hanoi Hotel

3.5 star property
Hotel with free parking, steps from West Lake

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Connecting Rooms | Minibar, in-room safe, desk, blackout drapes
Premium Room | Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Premium Room | Minibar, in-room safe, desk, blackout drapes
Breakfast, lunch, dinner served; Vietnamese cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Minibar
Coffee/tea maker
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, desk, blackout drapes

Classic Double Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
Electric kettle
Minibar
  • City view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room

Minibar, in-room safe, desk, blackout drapes

Premium Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
Electric kettle
Minibar
  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
Electric kettle
  • Lake view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Connecting Rooms

Minibar, in-room safe, desk, blackout drapes

Connecting Rooms

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
Electric kettle
  • City view
  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

Map
491-493 Lac Long Quan Str., Tay Ho, Hanoi

What's nearby

  • West Lake - 2 min walk - 0.1 miles
  • Ho Chi Minh Mausoleum - 7 min drive - 4.0 miles
  • St. Joseph's Cathedral of Hanoi - 9 min drive - 5.3 miles
  • Hanoi Old Town Night Market - 9 min drive - 6.0 miles
  • Hoan Kiem Lake - 9 min drive - 6.1 miles

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Noi Bai Intl. Airport (HAN) - 19 min drive

Restaurants

  • ‪Nhà Mường Khương - ‬2 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Popeyes - ‬1 min walk
  • ‪Lá Đỏ - ‬3 min walk
  • ‪Cafe Phố - ‬3 min walk

About this property

Sunset Westlake Hanoi Hotel

Hotel near West Lake
Consider a stay at Sunset Westlake Hanoi Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
You'll also enjoy the following perks during your stay:
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, an elevator, and free newspapers
  • A gift shop, concierge services, and meeting rooms
Room features
All 59 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (VND 80,000 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Valet parking fee: VND 80000 per night
  • Rollaway bed fee: VND 200000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel
Sunset Westlake Hotel
Sunset Westlake
Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel Hotel
Sunset Westlake Hanoi Hotel Hanoi
Sunset Westlake Hanoi Hotel Hotel Hanoi

Frequently asked questions

Is Sunset Westlake Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sunset Westlake Hanoi Hotel?

Self parking is free at this property.

What time is check-in at Sunset Westlake Hanoi Hotel?

Check-in begins at 2 PM. After-hours check-in is not available.

What time is check-out at Sunset Westlake Hanoi Hotel?

Check-out is at noon.

Does Sunset Westlake Hanoi Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is Sunset Westlake Hanoi Hotel located?

Located in Tay Ho, this hotel is within 1 mi (2 km) of West Lake, Lotte Mall Tay Ho, and Ho Tay Water Park. Rising Sun Park and Trinh Cong Son Walking Street are also within 1 mi (2 km).

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Sunset Westlake Hanoi Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 89 reviews
Rating 8 - Good. 35 out of 89 reviews
Rating 6 - Okay. 18 out of 89 reviews
Rating 4 - Poor. 7 out of 89 reviews
Rating 2 - Terrible. 4 out of 89 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

3.4/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Subhash

Disliked: Amenities, property conditions & facilities
Great view from the corner room.
Stayed 5 nights in Jan 2023

6/10 Okay

christopher

Average Budget Hotel

It was an average budget hotel next to west lake.
Stayed 2 nights in Dec 2022

10/10 Excellent

Jannine

A generous warm and treasured experience.

Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity.
Stayed 1 night in Nov 2024

4/10 Poor

Hari

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

eiji

Stayed 5 nights in Jul 2023

4/10 Poor

tsutomu

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

TOMOHISA

Liked: Cleanliness, staff & service
知名度が低くGoogle マップを見せてもその通りタクシーは行かない。1本道でも曲がろうとする。タクシーの問題とも言える。ホテルの前のテラスにはファンで涼しく過ごせ快適でした。きゅうに宿泊が必要になり夜中1時にネットで予約できたのはありがたかった。
Stayed 1 night in Jun 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

M, 東京

Liked: Staff & service
少しだけゴミが落ちてましたが、大体掃除されていました。 湖がほとんど見えない部屋で、バイクのクラクション、犬、鶏の鳴き声がよく聞こえました。
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Very good view of west lake .
Stayed 2 nights in Jul 2019

8/10 Good

博一

Liked: Cleanliness, staff & service, room comfort

ビジネスで滞在

ホテル従業員は親切でした。 クーラーの温度調節が日によってバラバラだったのが残念です。
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장으로 밤에 잠만 자고 나왔지만 가격대비 아주 만족스러운 호텔이었습니다.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019

6/10 Okay

Tuan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

KUMTAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view Nice service No problem to talk in English
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
シャワーからお湯が出なかった
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Ｎ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

湖に近いホテル

旧市街までは郷里があるが周辺には市場もありコンビニもある良いホテルです。 朝食のメニューが時間が遅いと無くなってしまうので早く行った方が良い。 インターネットがつがならない時がある。 価格相当と思う。
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who went out of their way to assist and make my stay as easy as possible
Stayed 2 nights in May 2018

10/10 Excellent

Lanie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

warm staff

Their staffs are very nice and warmly welcome us with smiles. Also we could see a beautiful lake view in front of hotel. See you next time!!
Stayed 1 night in Apr 2018

8/10 Good

Marci, TX

Liked: Cleanliness, staff & service, room comfort

Hotel on busy street

While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Stayed 11 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Staff & service

Nice staff, great view

We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
Stayed 1 night in Apr 2018