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Hanoi Paon Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Thang Long Water Puppet Theatre

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Photo gallery for Hanoi Paon Hotel & Spa

Outdoor pool, open 8:00 AM to 9 PM, sun loungers
Rooftop terrace
Paon Suite | Living area | 39-inch flat-screen TV with cable channels, TV
Day care
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Hair dryer
Bidet
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Double or Twin Room, Balcony

Minibar, in-room safe, desk, laptop workspace

Executive Double or Twin Room, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Bathrobes
Bidet
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Junior Suite, 1 Bedroom, City View (with Bathtub)

Junior Suite, 1 Bedroom, City View (with Bathtub) | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, City View (with Bathtub)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Separate bedroom
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Paon Suite

Paon Suite | Minibar, in-room safe, desk, laptop workspace

Paon Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, No Windows

Minibar, in-room safe, desk, laptop workspace

Family Room, No Windows

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Business Double Room

Business Double Room | Minibar, in-room safe, desk, laptop workspace

Business Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Double or Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Hair dryer
Bidet
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room (With Window)

Minibar, in-room safe, desk, laptop workspace

Family Room (With Window)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2022
Blackout drapes/curtains
Hair dryer
Bidet
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

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About the neighborhood

Map
27 Hang Thung, Hoan Kiem, Hanoi

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Hanoi Old Town Night Market - 6 min walk - 0.4 miles
  • St. Joseph's Cathedral of Hanoi - 11 min walk - 0.6 miles
  • Hanoi Opera House - 13 min walk - 0.7 miles

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 38 min drive

Restaurants

  • ‪Banh Mi Long Hoi - ‬1 min walk
  • ‪Pizza Belga - Hang Be street - ‬2 min walk
  • ‪Chân Gà Rang Muối - ‬1 min walk
  • ‪Nem Tai Bà Hồng - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk

About this property

Hanoi Paon Hotel & Spa

Upscale hotel remodeled in 2022 and located near Hoan Kiem Lake
Close to Thang Long Water Puppet Theatre and Hanoi Old Town Night Market, Hanoi Paon Hotel & Spa provides a swim-up bar, a poolside bar, and a rooftop terrace. Treat yourself to a body wrap, a deep-tissue massage, or a facial at Jasmin Spa, the onsite spa. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with an art gallery on site and a shopping mall on site.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and a swim-up bar
  • Continental breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), luggage storage, and a porter/bellhop
  • A 24-hour front desk, a front-desk safe, and free newspapers
  • Guest reviews give top marks for the helpful staff
Room features
All 51 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • 39-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (VND 300,000 per night)

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: VND 230,000 for adults and VND 115,000 for children
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Scooter/moped rentals
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2022
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 470000 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately VND 230000 for adults and VND 115000 for children
  • Airport shuttle fee: VND 380000 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: VND 300000 per night
  • Rollaway bed fee: VND 470000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 9 PM
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Sunline Paon Hotel Hanoi
Sunline Paon Hanoi
Sunline Paon
Sunline Paon Hotel
Hanoi Paon Hotel Spa
Hanoi Paon Hotel & Spa Hotel
Hanoi Paon Hotel & Spa Hanoi
Hanoi Paon Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Hanoi Paon Hotel & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9 PM.

Is Hanoi Paon Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hanoi Paon Hotel & Spa?

Valet parking is available for VND 300000 per night.

What time is check-in at Hanoi Paon Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hanoi Paon Hotel & Spa?

Check-out is at noon.

Does Hanoi Paon Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 380000 per vehicle applies.

Where is Hanoi Paon Hotel & Spa located?

Located in Old Quarter, this spa hotel is steps from The Old Quarter Gallery and Thang Long Water Puppet Theatre. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 23 minutes by foot.

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Hanoi Paon Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 29 out of 44 reviews
Rating 8 - Good. 11 out of 44 reviews
Rating 6 - Okay. 0 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

The staff is amazing snd the location is top notch.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Hanoi Paon

Staff very friendly and helpful, hotel services immaculate, will stay again
Stayed 4 nights in Jan 2025

10/10 Excellent

Jax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I would like to thank the manager who did an exceptional job of looking after us when our flight was delayed he didn’t have to but made sure we could extend our room for another half day, the hotel staff also sorted us with a trip to the airport cheaper than grab and all booked for us I didn’t have to worry about a thing. Secondly the hotel is lovely and has all amenities you need such as a rooftop view breakfast and gym. It’s very central to everything it’s right at your doorstep
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located in the old quarter with most things easily within walking distance - and when you do get tired, just jump a grab. The only thing we didn't realize in advance is that the pool is heated - not a cool pool to use at the hot times.
Stayed 4 nights in Apr 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing location perfect to walk to any place you wanted or transport in abundance outside the door.
Stayed 8 nights in Dec 2024

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City break in hanoi.. nice hotel in old quater.. Staff fruendly and very nice room
Stayed 3 nights in Nov 2024

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel lobby. Room was ok, a little lackluster for paying extra.
Stayed 2 nights in Dec 2024

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the best possible area. Staff was very friendly. The room was fresh, clean and bright. Our room Had a separate seating area and a small balcony which was nice to have, but note that not all rooms have this. We specifically rented a room that did. We had a kitchenette as well that we didn’t use but nice to have the option.
Stayed 4 nights in Feb 2025

10/10 Excellent

Merete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Very nice hotel, great location close to the cities main attractions. Friendly and helpful staff. Very nice view from the rooftop pool/terrace.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend - Good location

It was a great location. In the old distract, close to the lake and French quarter. My room was on the 5th floor and I didn't hear any traffic at night. Lovely breakfast. Reception (Leo) and bell boy (Kelvin and another guy) all so friendly and welcoming. Would definitely recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Kelvin was a stand out star for his customer servive. So polite!
Stayed 3 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly hotel in the Old Quarter, my room was super clean and comfortable and the breakfast was fantastic with views across the city from the restaurant on the roof. Had a great Vietnamese massage in the hotel spa which I would totally recommend. All of the staff went out of their way to make the stay as good as possible. Special thanks to Kelvin the bell hop for always being welcoming and helpful. Top hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi retreat

Great stay and perfect location. Staff is super friendly as well. Could try to fix the wobbly ladder in the pool.
Stayed 3 nights in May 2024

4/10 Poor

Rachael

Liked: Staff & service, amenities
The bed and pillows were extremely uncomfortable. The AC also didn’t work well, our room was brutally hot. It was colder in the hallway. We also didn’t have a window we could open because there is a sign saying don’t open it. The noise was also brutal. You could hear everything from everywhere and construction started at 630AM. Between the uncomfortable bed, the heat and all the noise I didn’t get any sleep. The staff was awesome though and that was the only saving grace to this place.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the bed was lumpy and uncomfortable, EVERYTHING else about Hanoi Paon was excellent. Our paramount praise goes to the hotel staff from front desk to bell staff. Bell staff ALWAYS were right there to open doors and assist me with my weak hip that makes climbing steps difficult. Bravo to these attentive guys. Our tip paled in comparison to their hard work!
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very well located. Staff super friendly. We are staying at this hotel three times over a two week period. They stored our luggage for our trips out to Sapa and Halong Bay. Rooms are lovely
Stayed 3 nights in Jun 2024

10/10 Excellent

Joyce Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad we found Hanoi Paon Hotel & Spa. The price is great & the staff go above and beyond with their excellent service. Since we were new to Vietnam, we chose to book a ride from and back to the airport through the hotel, and Ellen at the front desk made sure that we could find the driver when we landed at the airport through Expedia message and WhatsApp. Alice helped our group book a fantastic day trip to Ha Long Bay. Kelvin also made us feel so welcome & helped make everything so smooth for our coming and going from the hotel. The room was very clean & comfortable. There was a little mold on the ceiling in the room & bathroom, but that’s probably unavoidable with the intense humidity in Hanoi/Vietnam. The included breakfast upstairs is good and simple. You can make your own Banh Mi with the ingredients provided, or you can go to the omelette station, or choose whatever else you want from their buffet line. You can also ask the staff for Pho. Peter made sure we had all that we needed during breakfast. We will definitely stay here again next time we’re in Hanoi. The location is perfect in the Old Quarter - close to everything, but far enough from the party streets so it’s quiet enough for sleep/resting. Their Jasmine Spa is AMAZING! We were so relaxed after our couples massage. We felt very taken cared of and had a fantastic stay in Hanoi thanks to the staff at Hanoi Paon Hotel & Spa. Thank you so much!!
Stayed 4 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Very kind. Good value. Pool is a life saver when it is hot. Breakfast was great and worth the extra money for the convenience of having it as an option.
Stayed 3 nights in Apr 2024

4/10 Poor

Willie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures on the website make this property look nice but you can tell immediately upon arrival that the property is not very clean. Check-in was great and the staff was helpful but our room smelled bad as if people had smoked in the room previously and also the walls were dirty, water-damaged, and had mold on it. The floors were worn and also not very clean. We left the hotel shortly after check-in and went to a different hotel in the Old Quarter for less money but much nicer.
Stayed 1 night in Mar 2024

10/10 Excellent

KEIICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんが親切で、朝食もおいしかったです。 ジムは最上階で冷房無しですが、扇風機が4基天井についています。利用するなら午前中です。 また、サンドバッグがありました。結構硬かったです。
Stayed 4 nights in May 2025

2/10 Terrible

Chris

Stayed 5 nights in Apr 2025

10/10 Excellent

Van Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

danièle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne adresse

Accueil excellent, hôtel très bien situé pour visites, chambre très calme et bien entretenu. Le petit dejeuner est copieux et de bonne qualité avec une vue splendide car au sommet de l immeuble. Je recommande
Stayed 1 night in Nov 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble hotel! El servicio maravilloso, las habitaciones con muy buen espacio y excelente ubicación. La terraza es maravillosa y los desayunos ricos.
Stayed 3 nights in Nov 2024