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Soft Pillow Hostel - Adults Only

Property class: 1.5

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Photo gallery for Soft Pillow Hostel - Adults Only

A modern cafe with wooden tables and chairs, a concrete wall with a grid pattern, and a view of the street outside. - Soft Pillow Hostel - Adults Only (Hanoi)
A reception area with a brick wall, a sofa, a wooden counter, and a digital display showing room numbers. - Soft Pillow Hostel - Adults Only (Hanoi)
A building with a sign for 'Halley Hostel Spa Hanoi' and 'Aro Cafe'. - Soft Pillow Hostel - Adults Only (Hanoi)
A building with a coffee shop named "ARQ Cafe" on the ground floor, a RedDoor sign above, and a sign for "Halley Hostel Spa Hanoi" on the right. - Soft Pillow Hostel - Adults Only (Hanoi)
A bar area with stools, a counter, and shelves of bottles. - Soft Pillow Hostel - Adults Only (Hanoi)
St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market are located near Soft Pillow Hostel - Adults Only, which provides a rooftop terrace, a garden, and dry cleaning/laundry services. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

6.4 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry
  • Housekeeping

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for 4 Beds Female Dorm

A room with a bunk bed, a ladder, and a window.

4 Beds Female Dorm

  • 20 sq m
  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for 6 Beds Female Dorm, City View

A room with a bunk bed, a ladder, and a window.

6 Beds Female Dorm, City View

  • City view
  • 40 sq m
  • Sleeps 6
  • 3 Twin Bunk Beds

View all photos for 10 Beds Mixed Dorm, City View, Balcony

A room with a bunk bed, a ladder, and a window.

10 Beds Mixed Dorm, City View, Balcony

  • City view
  • 50 sq m
  • Sleeps 10
  • 5 Twin Bunk Beds

View all photos for 4 Beds Mixed Dorm

A room with a bunk bed, a ladder, and a window.

4 Beds Mixed Dorm

  • 20 sq m
  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for 6 Beds Mixed Dorm

A room with a bunk bed, a ladder, and a window.

6 Beds Mixed Dorm

  • 40 sq m
  • Sleeps 6
  • 3 Twin Bunk Beds

View all photos for 4 Beds Mixed, City View

A room with a bunk bed, a ladder, and a window.

4 Beds Mixed, City View

  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for 8 Beds Mixed Dorm, City View, Balcony

A room with a bunk bed, a ladder, and a window.

8 Beds Mixed Dorm, City View, Balcony

  • City view
  • 50 sq m
  • Sleeps 8
  • 4 Twin Bunk Beds

About the neighborhood

Hanoi is home to Soft Pillow Hostel - Adults Only. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
View more Hostels in Hanoi
Map
9 Tong Duy Tan, Hang Bong, Hoan Kiem, Hanoi, 10000

What's nearby

  • A narrow street with old buildings, clothes hanging on a line, and a railway track.
    Train Street
    1 min walk - 0.1 miles
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    8 min walk - 0.5 miles
  • A historic building with a stone facade and a black archway labeled 'MAISON CENTRALE.'
    Hoa Lo Prison Museum
    8 min walk - 0.5 miles
  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    12 min walk - 0.7 miles
  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    13 min walk - 0.7 miles

Getting around

  • Cát Linh Station
    3 min drive
  • Hanoi Railway Station
    9 min walk
  • Noi Bai Intl. Airport (HAN)
    23 min drive

Restaurants

  • Puku Café & Sports Bar
    1 min walk
  • Xofa Café
    1 min walk
  • Bánh Cuốn Kỳ Đồng
    1 min walk
  • Phở Bò Đường Tàu
    2 min walk
  • Lẩu Thái Nhất Hà
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge

Restaurants on site

  • Aroi Desert Cafe
  • Rooftop

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • Elevator

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Shared accommodations

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: VND 350000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Guests under 16 years old are not permitted at this adults-only property

Frequently asked questions

Is Soft Pillow Hostel - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Soft Pillow Hostel - Adults Only doesn't offer parking.

What time is check-in at Soft Pillow Hostel - Adults Only?

Check-in begins at 2 PM.

What time is check-out at Soft Pillow Hostel - Adults Only?

Check-out is at noon.

Does Soft Pillow Hostel - Adults Only provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of VND 350000 per vehicle applies.

Where is Soft Pillow Hostel - Adults Only located?

Situated in Hanoi, this hostel is within a 15-minute walk of Food Street Tong Duy Tan, Hoan Kiem Lake, and St. Joseph's Cathedral of Hanoi. Hanoi Old Town Night Market and Dong Xuan Market are also within 1 mi (2 km). Cát Linh Station is 25 minutes by foot and Hanoi Railway Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Soft Pillow Hostel - Adults Only Reviews

6.4

6.0

Cleanliness

8.4

Location

7.4

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 6 out of 33 reviews
Rating 8 - Good. 8 out of 33 reviews
Rating 6 - Okay. 8 out of 33 reviews
Rating 4 - Poor. 6 out of 33 reviews
Rating 2 - Terrible. 5 out of 33 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent service

Nice place to stay in Hanoi. Especially the lady of the reception with short hair is great. Owner Jimmy is nice as well. He organises free cookingclasses (springrolls)free beer, where you can easily make contact with other backpackers. Clean towels, free drinking water, good breakfast
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Toilets and showers are not clean.
Stayed 3 nights in Aug 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本にいる感覚を海外流にジャパナイズ

クレジットカードによる支払いが完了しているにもかかわらず、デポジットを要求された(600000ドン)。また、チェックアウト時に返金を要求すると、筆者の顔を見ながら1/10の60000ドンを渡そうとして来た。眼鏡をかけたひ弱そうな兄ちゃんだったが、こいつはやりなれている。この宿のみならずベトナム全体に言えることだが、つり銭をちょろまかしてくる。宿の件は、確信犯である。 夜中の便であるため、ホテルをチェックアウトし、荷物預かり兼シャワーを浴びるために予約。Googlemapがあれば確実に宿に着けるだろう。 1階はカフェで、飲み物を提供している(有料)。受付は4階。利用時、エレベーター故障かなんかで使えず。午後２時からのチェックインで、若干早めに部屋にあげてもらった。シャワールーム、トイレと各階３ヶ所ずつで、適当にコンクリートで固められた壁製の、趣のある造り。シャワールームは狭く、荷物はかなり高い位置に据えられた棚に置ける。アリんこや、その他生物がそのシャワールームの壁を歩いているが、気にせず浴びるが、照明が暗い。 安いから仕方ない。きれいなとこに行きたいならば、それなりに費用拠出は避けられない。ちなみに、宿の前にある店はすべて不味い。酸っぱい高菜のコムザン(COM RANG、焼飯)は日本でも食べたことはない。 以下、余談だが・・・ 運悪く、外人相手にやりなれた宿の担当者に出くわしただけかもしれないが、ノイバイ空港でも、ドル→VNDに両替する際、100ドル少ない金額を寄越してきた。しかも、ジェットスター関空→ハノイの夜中着で、疲れてるからいくら両替されたかわからんだろう、という意図があったと勘ぐる他ない。というのは、10日間の滞在でしょっちゅう出くわしたので、ちょろまかしてくる奴は多い・・・気がする。また、それがおもしろい。日本を俯瞰できるネタになった。また、行きます。
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Beskidt og rodet, men billigt og god beliggenhed

Hvis man virkelig vil spare penge, er det et ok valg, men hotellet er meget beskidt og rodet. Toilet og bad er klamt og bliver ikke gjort rent særlig ofte. Personalet virker ligeglad og irriterede. Eneste plus er morgenmad, god beliggenhed og god pris.
Stayed 7 nights in May 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

mo say

before this hostel good. bit.now this hostel is very dirty. i think good point nothing.
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The street that it the hostel is on does not have any cars but only motorcycles. Needed to walk out to a bigger road for us to get a car ride
Stayed 1 night in May 2018
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Property conditions & facilities

セキュリティーが甘いが朝食は美味しい。

良かった点は、朝食込みで朝のパインミーと玉子焼とサラダに飲み物が美味しいことと、ベッドが足を伸ばせて寝ることができたこと、チェックアウトの後でも荷物を預かってもらえたこと。良くない点は、セキュリティーロッカーの鍵が無く、貴重品の保管に不安を感じたこと、Wi-Fiスポット無料とあったのにWi-Fiスポットが無いと言われたこと。利用を検討されるかたは念の為、simカードまたはポケットWi-Fiを用意された方が無難と感じたことです。あと、ドミトリールームの鍵のデジポットの説明文が掲載されていれば良かったと思います。シャワーは普通にお湯が出て、使えました。
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cleanliness

Should improve the hotel cleanliness!! Not very clean
Stayed 2 nights in Apr 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

非常差的住宿

環境髒亂 有床蟲 第一天半夜抵達住宿原本訂8人房結果每張床都有人了所以被換到四人房，剛躺沒多久就覺得很癢 打開燈看 發現好幾隻床蟲 你可以清楚有很多床蟲 反應之後又被換到另一間四人房 這是我第一次住到那麼恐怖的HOSTEL 廁所環境也很髒 非常糟糕住宿經驗
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness

Bed bug outbreak I was lucky to not be part of

The beds were very comfy, the place was 'good enough' for my minimalistic travel type. The breakfast is amazing and fresh.. but meny meny people complained about bed bugs.. and not much seemed to be done about it. I was going to stay again and canceled cuz I can't risk Bed Bugs. Unfortunate..
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
침대 눅눅함. 전에 사용하던 사람 흔적이 다 남아있는 듯... 청소도 제대로 안하고 이불만 펴서 다음 사람 받는 듯 싶어요. 화장실은 무슨 호아로 수용소 화장실 이용하는 줄 알았어요 ㅠㅠ 짐 엄청 무거웠는데 올라갈때만 2층 엘리베이터 이용해야하고 내려올때는 엘리베이터 이용도 못했습니다. 그래도 가격이 이 가격이니까 이해는 하는데 청소만 좀 잘 되어있었으면..
Stayed 1 night in Mar 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Hostel that close to train station

Highlight: Close to Hanoi train station. Downlight: Cleanliness of hostel need to be improved. Air-conditioning in the 4-bed dorm was not functioning, stained bedsheets, dorm was not cleaned properly as well.
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

그래도 괜찮은 게스트하우스

다 좋았어요 직원도 친절하고 샤워시설은 좀 별로였는데 침실은 깨끗하고 밑에 카페도 있어서 좋았습니다 근처에 사진많이 찍는 철도도 있어서 좋았네요
Stayed 4 nights in Jan 2018
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

...

I've stayed at 4th floor for 2 days. There is elevator but only can ride to upstairs. The shower room is so stinky and disgusting. And in front of the shower room, it's so messy. Looks no one cares ans cleans it.
Stayed 1 night in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs was very nice and helpful. The bathroom is comfortably for all guest. But the noise from the street are annoying sometimes.
Stayed 2 nights in Jan 2018
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
girl staff good , but .........................................
Stayed 2 nights in Jan 2018
Verified review

6/10 Okay

Liked: Staff & service
It's a memorable experience staying in Hanoi. The staff of hostel are very nice and helpful. They help us to book the local tour and call the taxi to the airport in the early morning. However, the toilet and bathroom are mixed and share with other roommates.
Stayed 5 nights in Dec 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

DRMelo recommends more house keeping staff

The staff was very kind and helpful. the breakfast was tasty but the hostel cleanliness needs improvement. It's tough to keep hostels perfectly clean but they need to get a designated house keeping crew. Even for the price i was a little disappointed with the lack of cleanliness. I think was they get an actual house keeping crew this hostel will be nice.
Stayed 12 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice beds, enjoyed the four room dorms. Definitely quiet during the night time as well.
Stayed 1 night in Dec 2017
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

Suddenly no free beer, okay but...

Why did I leave low score for staff. Well, I booked 4 nights in hostel under rules and terms of one free beer from 18to19h. Suddenly after 2nd day of staying, no free beer policy. I was okay but since I booked under old policy I suppose it would be far to give me free beer until my booking is completed. I was arguing with manager about that, and finally after arguing I got one. Very disappointed about that, you cannot have that kind of customer service. Also, 3rd day, they mooved me into another room. It's not only me they where mooving, it's so annoying thing, especially if you prefer to lower or upper bed bunk. Breakfast is nice, beds are comfy, private curtains big plus. Overall, don't expect anything else good
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort

Staff is not helpful. Good location

The door of my dorm didn't close properly. Every time it made a lot of noise to close it. I asked to fix it. They said they would but didn't. It was only a matter of screwing in 3 screws. Eventually I did it myself with my pocketknife. Good location. Good breakfast.
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zimi owes me beers ;)

one of the best hostels i have every stayed at. quiet dorms and great area to chill out
Stayed 2 nights in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hostel with friendly and helpful staff.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hostel with friendly and helpful staff.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Dec 2018