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Sheraton Hanoi West

5.0 star property
Luxury hotel with a full-service spa and a 24-hour health club

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Photo gallery for Sheraton Hanoi West

Breakfast, lunch, dinner served; international cuisine, garden views
Rooftop bar
Premium Suite, 1 Bedroom, City View | Hypo-allergenic bedding, minibar, in-room safe, desk
Children's play area - outdoor
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Dining table
LCD TV
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Washing machine
  • 56 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed

View all photos for Club Studio, 1 King Bed, City View

Club Studio, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Club Studio, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Dining table
LCD TV
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, City View

Premium Suite, 1 Bedroom, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment, 3 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Washing machine
  • 132 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premier Room, 2 Twin Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 207 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Blackout drapes/curtains
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View | Living room | 50-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 101 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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Property amenity

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9.0 out of 10, Wonderful, 1,003 reviews
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About the neighborhood

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000

What's nearby

  • Hanoi Indoor Games Gymnasium - 7 min walk - 0.4 miles
  • My Dinh National Stadium - 10 min walk - 0.6 miles
  • Vietnam National Convention Center - 5 min drive - 2.3 miles
  • West Lake - 8 min drive - 4.6 miles
  • Hoan Kiem Lake - 13 min drive - 6.4 miles

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 30 min drive
  • Noi Bai Intl. Airport (HAN) - 43 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬2 min walk
  • ‪Market Cafe - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Sheraton Hanoi West

Luxury family-friendly hotel renovated in 2020 and located near My Dinh National Stadium
Located close to The Garden Shopping Center and Hanoi Museum, Sheraton Hanoi West provides a poolside bar, a grocery/convenience store, and a terrace. Indulge in a manicure/pedicure, a Swedish massage, and a facial at the onsite spa. The on-site international cuisine restaurant, Market Café, offers breakfast, brunch, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with designer stores on site and a coffee shop/cafe.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and babysitting (surcharge)
  • A ballroom, coffee/tea in the lobby, and a 24-hour front desk
Room features
All 510 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with separate tubs/showers and bidets
  • 50-inch LCD TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 21.50 to 22 for adults and USD 10.50 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • Market Café
  • Sky Bar

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Library
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Conference center (4,499 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 25 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - October 2020
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 26.2 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults, and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 5 years old are not allowed in the spa, and guests under 5 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi West have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sheraton Hanoi West pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hanoi West?

Self parking is free at this property.

What time is check-in at Sheraton Hanoi West?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 PM–9:00 PM for a fee.

What time is check-out at Sheraton Hanoi West?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sheraton Hanoi West located?

This family-friendly Hanoi hotel is located near the airport, within 2 mi (3 km) of My Dinh National Stadium and The Garden Shopping Center. Hanoi Museum and Vietnam National Convention Center are also within 3 mi (5 km).

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Sheraton Hanoi West Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 133 out of 232 reviews
Rating 8 - Good. 72 out of 232 reviews
Rating 6 - Okay. 19 out of 232 reviews
Rating 4 - Poor. 5 out of 232 reviews
Rating 2 - Terrible. 3 out of 232 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
The entire staff was outstanding. The concierge service above and beyond expectations.
Stayed 1 night in Mar 2025

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Nice hotel with friendly staff
Stayed 4 nights in Mar 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Suresh

Liked: Staff & service, amenities
Everything is good I like it
Stayed 1 night in Jan 2025

10/10 Excellent

Raju

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022

10/10 Excellent

Le thi thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022

10/10 Excellent

DIEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023

10/10 Excellent

YOUNG SEOP

Liked: Cleanliness
good
Stayed 3 nights in Jan 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023

10/10 Excellent

YoungMo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, and …perfect..!!
Stayed 2 nights in Nov 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel.

Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023

10/10 Excellent

Sammy

Liked: Staff & service
I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.
Stayed 1 night in Sep 2023

10/10 Excellent

Armine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023

6/10 Okay

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but far away from town centre, quite an inconvenience to get to and fro

8/10 Good

Tomoki

Liked: Cleanliness, staff & service
better
Stayed 1 night in May 2023

10/10 Excellent

Jin-Seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Junghoon

Stayed 2 nights in Dec 2024