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Sheraton Hanoi Hotel

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Sheraton Hanoi Hotel

Property amenity
Property amenity
Meeting facility
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
Suite, 1 King Bed, Non Smoking | Living room | 37-inch TV with cable channels, fireplace, foosball

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Spa

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 37.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Twin Beds

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | Select Comfort beds, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
TV
Select Comfort bed
Blackout drapes/curtains
Bathrobes
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Club Room, 2 Twin Beds, Non Smoking | Select Comfort beds, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
TV
Select Comfort bed
Blackout drapes/curtains
Bathrobes
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living room | 37-inch TV with cable channels, fireplace, foosball

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout drapes/curtains
  • 67 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Select Comfort beds, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout drapes/curtains
  • 112 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Living room | 37-inch TV with cable channels, fireplace, foosball

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout drapes/curtains
  • 123 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living room | 37-inch TV with cable channels, fireplace, foosball

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout drapes/curtains
  • 176 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 1,003 reviews
InterContinental Hanoi Westlake by IHG

About the neighborhood

Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Ho Chi Minh Mausoleum - 3 min drive - 2.1 miles
  • Dong Xuan Market - 4 min drive - 2.3 miles
  • Hoan Kiem Lake - 5 min drive - 3.0 miles
  • St. Joseph's Cathedral of Hanoi - 6 min drive - 3.0 miles

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Ga Co Loa Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Oven D'or Restaurant - ‬3 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬3 min walk
  • ‪The Slavic Teahouse - ‬2 min walk
  • ‪Sheraton Club Lounge - ‬3 min walk
  • ‪Hanoi Taco Bar - ‬1 min walk

About this property

Sheraton Hanoi Hotel

Luxury family-friendly hotel near Dong Xuan Market
Located close to Ho Chi Minh Mausoleum and Quan Chuong Gate, Sheraton Hanoi Hotel provides a poolside bar, a terrace, and designer stores on site. Indulge in a body scrub, a massage, and aromatherapy at Oasis Relaxation, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and al fresco dining. Yoga classes and fitness classes are offered at the health club; Sheraton Hanoi Hotel also has a coffee shop/cafe, a garden, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with an outdoor entertainment area and a conference center.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Express check-out, express check-in, and a 24-hour front desk
Room features
All 299 rooms have comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch TVs with cable channels
  • Wardrobes/closets, highchairs, and electric kettles

Languages

Chinese (Mandarin), Dutch, English, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 25 for adults and USD 12.50 for children
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Hemispheres
  • Lobby Lounge
  • Oven D'or

Things to do

  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (14,854 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Club Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from July 1 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.31 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–7:00 PM.

Is Sheraton Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hanoi Hotel?

Self parking is free at this property.

What time is check-in at Sheraton Hanoi Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Hanoi Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Hanoi Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Sheraton Hanoi Hotel located?

This family-friendly Hanoi hotel is located near the airport, within 3 mi (5 km) of Dong Xuan Market, Ho Chi Minh Mausoleum and Quan Chuong Gate. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 3 mi (5 km).

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Sheraton Hanoi Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 417 reviews
Rating 8 - Good. 144 out of 417 reviews
Rating 6 - Okay. 40 out of 417 reviews
Rating 4 - Poor. 12 out of 417 reviews
Rating 2 - Terrible. 7 out of 417 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastiaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Apr 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Hotel
Stayed 4 nights in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotrl

Excellent hotel.lovely staff.
Stayed 4 nights in May 2024

10/10 Excellent

Fausta

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stuff and good food and accommodation
Stayed 4 nights in Oct 2022

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Overall Stay

Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sreekala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Stayed 1 night in Nov 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay
Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Stayed 2 nights in May 2024

10/10 Excellent

Naohiro

Good
Stayed 4 nights in Dec 2024

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and staffs' hospitality are excellent. next time we will be staying longer.
Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel in Hanoi.
Stayed 1 night in Aug 2022

10/10 Excellent

Mao Shung

Liked: Cleanliness, property conditions & facilities, room comfort
All good
Stayed 1 night in Jan 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotel

Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Stayed 3 nights in Mar 2022

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Stayed 5 nights in Jul 2024

6/10 Okay

Kirupamoorthy

Liked: Cleanliness
It’s not worth for the price they charge from the guest, particularly foods.
Stayed 6 nights in Aug 2024

10/10 Excellent

Naohiro

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Stayed 3 nights in May 2023

10/10 Excellent

Weixia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy for the air conditioning
Stayed 3 nights in Oct 2024

8/10 Good

Hisako

Liked: Cleanliness, staff & service
It was ok only. Towels were hard.
Stayed 1 night in Nov 2022

8/10 Good

MIYAKO

Stayed 4 nights in Jan 2025

10/10 Excellent

CHIH HSUAN

Stayed 1 night in Nov 2024

10/10 Excellent

JungSheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

YUNCHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很好湖景很美

服務很好 環境很乾淨 只是有點舊 早餐非常好吃 精緻 可以吃到很多越南特色料理
Stayed 4 nights in Oct 2024