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Phoenix Palace Hotel Hanoi

Property class: 4

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Photo gallery for Phoenix Palace Hotel Hanoi

A buffet with various food items and a coffee station. - Phoenix Palace Hotel Hanoi (Hanoi)
A hotel with a sign reading "Phoenix Palace Hotel" and another sign for "PHO LY QUOC SU" with a menu. - Phoenix Palace Hotel Hanoi (Hanoi)
A hotel room with two beds, a wooden table with a vase of flowers, and a view of the city through large windows. - Phoenix Palace Hotel Hanoi (Hanoi)
A hotel room with a bed, a desk with a laptop, a chair, and a view of greenery through the window. - Phoenix Palace Hotel Hanoi (Hanoi)
A reception area with a counter, a television mounted on the wall, and a window with a view of greenery outside. - Phoenix Palace Hotel Hanoi (Hanoi)
A short walk from Hoan Kiem Lake and Hanoi Old Town Night Market, Phoenix Palace Hotel Hanoi provides a terrace, dry cleaning/laundry services, and a business center. Free in-room WiFi and a restaurant are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room (with Window)

A hotel room with a bed, a desk, a chair, a television, and an air conditioning unit.

Deluxe Double Room (with Window)

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

A hotel room with two wooden beds, a desk with a chair, a television, and a window with curtains.

Family Suite, Balcony, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Double with Bacolny and city View

A hotel room with a large bed, wooden furniture, a desk, and a view of the city through a large window.

Suite Double with Bacolny and city View

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Quadruple Room, City View

A hotel room with a large bed, two smaller beds, wooden furniture, a painting, and a view through the window.

Deluxe Quadruple Room, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Connecting Room

A hotel room with two wooden beds, a desk with a lamp, a chair, and a small table with a vase.

Connecting Room

  • City view
  • 5 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Family Triple Room

A hotel room with two wooden beds, a wardrobe, a mirror, and a nightstand.

Family Triple Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

About the neighborhood

Old Quarter, a neighborhood in Hanoi, is home to Phoenix Palace Hotel Hanoi. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
Map
27A Phu Doan Str, Old Quarter - Hoan Kiem Dist, Hanoi

What's nearby

  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    2 min walk - 0.1 miles
  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    5 min walk - 0.3 miles
  • A street with various shops, including a silk store and a clothing store.
    Hang Gai Street
    7 min walk - 0.4 miles
  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    10 min walk - 0.6 miles
  • A stage with performers in costumes, a water feature, and a dark background.
    Thang Long Water Puppet Theatre
    10 min walk - 0.6 miles

Getting around

  • Cát Linh Station
    3 min drive
  • Hanoi Railway Station
    16 min walk
  • Noi Bai Intl. Airport (HAN)
    45 min drive

Restaurants

  • Phở Gà Nguyệt
    1 min walk
  • Phở Ấu Triệu (Phở Nước Đục-Anh Em Nhà Tư Lùn)
    2 min walk
  • Mỳ Phố
    2 min walk
  • Dreamers & Seekers
    2 min walk
  • Bún Cá Hải Phòng Cô Phượng
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 100000 for adults and VND 50000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Phoenix Palace Hotel Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Phoenix Palace Hotel Hanoi?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Phoenix Palace Hotel Hanoi?

Check-out is at noon.

Where is Phoenix Palace Hotel Hanoi located?

Located in Old Quarter, this hotel is steps from Hang Da Market and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Phoenix Palace Hotel Hanoi Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 56 out of 106 reviews
Rating 8 - Good. 35 out of 106 reviews
Rating 6 - Okay. 13 out of 106 reviews
Rating 4 - Poor. 2 out of 106 reviews
Rating 2 - Terrible. 0 out of 106 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Easy to walk to/from old city , very convenient. Breakfast not quite the buffet that is pictured, still good though
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Staff very helpful and friendly. Older styled hotel. Breakfast good but not like what they showed in the pictures. I would still be happy to revisit.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff were helpful and everything we wanted to see was in easy walking distance.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities
This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Disliked: Cleanliness
The room did not have proper locks to lock room from inside, it only had the knob lock which could be opened from a key outside. The only thing is its proximity to old quarter. Else it’s not worth.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Stayed 18 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great from start to end

We really enjoyed our stay in this hotel and everything was always perfect. The hotel is well located in the center of Hanoi. The staff was very welcoming and very friendly, they always did everything to help us. The rooms were very clean and very well equipped. Breakfast was excellent. This is definitely a good choice.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

One Night Only

One night. Got upgraded as a courtesy.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Stayed 14 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly and helpful staff. Would recommend to all.
Stayed 2 nights in Sep 2019
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추

젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
Stayed 4 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

여기 숙박 하세요~

음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good exellent!

Very good! Very clean! Very kind!
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is not far from the center. The staff are friendly. Quite clean.
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé et avec bon rapport qualité prix
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

적당한 가격에 잘 지내고 왔습니다. 저층이나 벽쪽에 있는 방은 절대로 피하세요. 하루자고 방 바꾸어 달라고 했네요
Stayed 5 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

성요셉 성당 근처. 시내 관광하기 편하고 큰 길옆이라 찾기도 쉽네요. 저층 보다는 고층 벽쪽 전망 보다는 시내 전망으로 숙박하세요..
Stayed 5 nights in Feb 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

온라인 정보의 70%

복잡한 관광지 거리에 살짝 비켜난 위치이나 병원 건너편이라 밤에 약간 음침한편. 밤 11시 무렵까지는 주변으로 길거리 쌀국수와 술집이 있고요. 창문이 있는 객실도 옆 건물과 초근접해 있어서 큰의미는 없었음. 담배냄새가 약간 나는데 턴업 서비스가 방향제를 들큰하게 뿌려대서 더 힘들었습니다. 조식은 절대 사진처럼 나오지 않습니다.
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족

너무 친절했고 다시 가고 싶음.
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

가격대비 만족스럽지 않다

옆건물이 공사중이라 아침부터 벽을 치는 소리에 잠을 잘 수 없었다. 위치는 나쁘지 않다.
Stayed 4 nights in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Personale og værelsets renhed fejlede intet. Morgenmads buffeten var ikke særlig god. Mange fluer og havde stået fremme længe. Morgenmad fra menuen var bedre. “Værelse med udsigt/vindue” holder ikke. Der var vinduer, men med “udsigt” direkte ind i en mur dækket med planter 20cm væk.
Stayed 3 nights in Jul 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Leuk voor 1 nachtje

Ik vond het een kamer voor maar 1 nachtje . De kamer was behoorlijk verouderd Ik heb mij behoorlijk geërgerd als ik iets wilde boeken of bestellen werd de prijs altijd in USD dollar genoemd (ik ben in Vietnam anders was ik wel naar Amerika geweest om in dollar te betalen). Zo irritant.
Stayed 3 nights in Jul 2018