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Phoenix Palace Hotel Hanoi

3.0 star property
Hotel with free parking, steps from St. Joseph's Cathedral of Hanoi

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Photo gallery for Phoenix Palace Hotel Hanoi

Front of property
Aerial view
Lobby sitting area
Lake
Deluxe Twin Room (with Window) | Minibar, in-room safe, desk, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View | Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Minibar
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (with Window)

View from room

Deluxe Double Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Minibar
Free bottled water
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | Minibar, in-room safe, desk, soundproofing

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Minibar
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View | Minibar, in-room safe, desk, soundproofing

Deluxe Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Minibar
Free bottled water
  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Minibar
Free bottled water
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Connecting Room

Connecting Room | Minibar, in-room safe, desk, soundproofing

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Minibar
  • 5 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

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About the neighborhood

Map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 4 min walk - 0.2 miles
  • Hoan Kiem Lake - 8 min walk - 0.5 miles
  • Hanoi Old Town Night Market - 9 min walk - 0.5 miles
  • Thang Long Water Puppet Theatre - 10 min walk - 0.6 miles
  • Hanoi Opera House - 17 min walk - 0.9 miles

Getting around

  • Hanoi Railway Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬2 min walk
  • ‪Phở Gà Nguyệt - ‬1 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Ngoam - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Hotel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Phoenix Palace Hotel Hanoi provides a terrace, dry cleaning/laundry services, and a business center. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a front-desk safe
  • A computer station, tour/ticket assistance, and smoke-free premises
Room features
All guestrooms at Phoenix Palace Hotel Hanoi feature comforts such as air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and tubs or showers
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: VND 100,000 for adults and VND 50,000 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 100000 for adults and VND 50000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Is Phoenix Palace Hotel Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Palace Hotel Hanoi?

Self parking is free at this property.

What time is check-in at Phoenix Palace Hotel Hanoi?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Phoenix Palace Hotel Hanoi?

Check-out is at noon.

Where is Phoenix Palace Hotel Hanoi located?

Located in Old Quarter, this hotel is steps from Red Moon Gallery and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 18 minutes.

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Phoenix Palace Hotel Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 99 reviews
Rating 8 - Good. 30 out of 99 reviews
Rating 6 - Okay. 12 out of 99 reviews
Rating 4 - Poor. 2 out of 99 reviews
Rating 2 - Terrible. 0 out of 99 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Darcie

Liked: Cleanliness, staff & service, amenities
The staff were helpful and everything we wanted to see was in easy walking distance.
Stayed 2 nights in Feb 2025

8/10 Good

Randal

Liked: Cleanliness, staff & service, room comfort

One Night Only

One night. Got upgraded as a courtesy.
Stayed 1 night in Dec 2024

10/10 Excellent

Tyng Song

Liked: Amenities
This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Stayed 1 night in Mar 2024

6/10 Okay

Michael

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Stayed 3 nights in Mar 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Stayed 14 nights in Jan 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Stayed 18 nights in Oct 2023

8/10 Good

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Thanh

Stayed 1 night in Feb 2025

6/10 Okay

Thanh

Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 1 night in Dec 2024

6/10 Okay

Steave

Liked: Staff & service
Disliked: Amenities
Stayed 6 nights in Sep 2024

6/10 Okay

Michael

Stayed 4 nights in Mar 2024

10/10 Excellent

Tyng Song

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Ida

Liked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Yunbum

Stayed 1 night in Dec 2019

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly and helpful staff. Would recommend to all.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019

4/10 Poor

yeon jin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추

젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
Stayed 4 nights in Dec 2018

10/10 Excellent

JUNGBAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

여기 숙박 하세요~

음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
Stayed 3 nights in Apr 2019

10/10 Excellent

Dawon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good exellent!

Very good! Very clean! Very kind!
Stayed 1 night in Apr 2019

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is not far from the center. The staff are friendly. Quite clean.
Stayed 3 nights in Mar 2019

8/10 Good

Arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé et avec bon rapport qualité prix
Stayed 1 night in Mar 2019