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Pan Pacific Hanoi

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Indoor pool, sun loungers - Pan Pacific Hanoi (Hanoi)
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Lobby - Pan Pacific Hanoi (Hanoi)
2 bars/lounges, lobby lounge, rooftop bar - Pan Pacific Hanoi (Hanoi)
View from room - Pan Pacific Hanoi (Hanoi)
Luxury
5.0 star property
8.8

Excellent

Lakeside sanctuary in Hanoi

Panoramic lake views command attention from the hotel's elegant rooftop bar, perfect for sunset cocktails. The spa rejuvenates after Old Quarter explorations, while friendly staff at the Pacific Club Lounge create a peaceful retreat from Hanoi's energy with all-day refreshments.

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe King or Twin room

Deluxe King or Twin room | Down comforters, minibar, in-room safe, desk

Deluxe King or Twin room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Studio Suite, 1 King Bed

Down comforters, minibar, in-room safe, desk

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Lake View

Down comforters, minibar, in-room safe, desk

Premier Room, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room

Club Room | Down comforters, minibar, in-room safe, desk

Club Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Premier Serviced Suites

Down comforters, minibar, in-room safe, desk

One Bedroom Premier Serviced Suites

  • Lake view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Executive Serviced Suites

Down comforters, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

  • Lake view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite

Premier Suite | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Premier Suite

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living area | Flat-screen TV

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe King or Twin Room, Lake View

Deluxe King or Twin Room, Lake View | Down comforters, minibar, in-room safe, desk

Deluxe King or Twin Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area | Flat-screen TV

Studio Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King | Down comforters, minibar, in-room safe, desk

Pacific Club Lakeview King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area | Flat-screen TV

One Bedroom Deluxe Serviced Suite

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on a lake, Pan Pacific Hanoi is in Ba Dinh, a neighborhood in Hanoi. The area's natural beauty can be seen at West Lake and Hoan Kiem Lake, while Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Visit our Hanoi travel guide
Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake
    West Lake
    1 min walk - 0.1 miles
  • Tran Quoc pagoda in the afternoon in Hanoi, Vietnam. This pagoda locates on a small island near the southeastern shore of West Lake. This is the oldest Buddhist temple and tourist destination in Hanoi
    Tran Quoc Pagoda
    5 min walk - 0.3 miles
  • Ho Chi Minh Mausoleum
    Ho Chi Minh Mausoleum
    4 min drive - 0.9 miles
  • Evening view in Hanoi, Vietnam
    Hanoi Old Town Night Market
    7 min drive - 1.7 miles
  • Hoan Kiem Lake
    Hoan Kiem Lake
    7 min drive - 1.7 miles

Getting around

  • Hanoi Long Bien Station
    6 min drive
  • Ga Co Loa Station
    15 min drive
  • Noi Bai Intl. Airport (HAN)
    32 min drive

Restaurants

  • The Summit Bar
    1 min walk
  • Sofitel Plaza Hotel
    1 min walk
  • KFC
    1 min walk
  • Circle K
    2 min walk
  • Lẩu Ếch 19 Trúc Bạch
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 1450000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0100113141

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Pan Pacific Hanoi have a pool?

Yes, this property has an indoor pool.

Is Pan Pacific Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Pan Pacific Hanoi?

Check-in begins at 2 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Pan Pacific Hanoi?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Pan Pacific Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies.

Where is Pan Pacific Hanoi located?

This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum, and Dong Xuan Market. Quan Chuong Gate and Hanoi Old Town Night Market are also within 2 mi (3 km). Hanoi Long Bien Station is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pan Pacific Hanoi Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 526 out of 961 reviews
Rating 8 - Good. 320 out of 961 reviews
Rating 6 - Okay. 79 out of 961 reviews
Rating 4 - Poor. 24 out of 961 reviews
Rating 2 - Terrible. 12 out of 961 reviews

Reviews

Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. A short cheap cab ride to everywhere you want to go and welcome peace and quiet upon return.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Tony L.

Liked: Cleanliness, amenities, property conditions & facilities
Staff awesome, food buffet excellent, neighborhood good.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. We had issues with our first room, and the staff was so helpful. They did everything they could to make our stay better and eventually moved us to another room. And the rooftop sky bar was amazing! Best views in the city! Highly recommend!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The hotel is beautiful, the breakfast was fantastic, the staff very friendly, and the room was quiet, comfortable, and well-stocked with everything you might need. Even had a beautiful view. The pool is nice (covered to keep you out of the sun if needed) and the gym is very large and well-equipped. A short walk to the lake and many amenities and restaurants close by. A very short cab ride to the French district. I've stayed in Hanoi many times and much prefer this area to the French district, which as mentioned is an easy quick trip if you want to visit it. Would highly recommend this hotel to anyone staying in Hanoi. Numerous tour busses come by in the mornings to pick up guests and although I did not do any tours it looks like you can go anywhere right from the hotel front door (Ha Long Bay day trips, etc). Would definitely stay here again.
Stayed 1 night in May 2026
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, well appointed hotel at a reasonable price .
Stayed 1 night in Mar 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfasts. Nice staff. Good location.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Jeonga

Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ramanand

Excellent service. Had few issues at the start but the manager handled it so professionally.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Rick

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Great location . View from rooftop lounge was outstanding.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Min Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services, within walking distances to places and facilities clean.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Trung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Hemal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024
Verified

8/10 Good

Huseyin

Liked: Cleanliness, staff & service, property conditions & facilities

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

OTAVIO HENRIQUE MAGRIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such great attention to detail. Responsive staff. Impeccable.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Great stay. I like the lakeview room, the glass lakeview lift. Breakfast is with a big range of different foods from Western to Asia. I had a chicken Pho, some bacon and a lot of different fruits. They are all tasty. The service is another strong point, from welcome bellman to Reception and Housekeeping. All are friendly and professional. The amenities inside bathoom are a bit old but function well. Bedroom with comfy mattress ans pillows We will be back
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Thuy

Liked: Staff & service
Disliked: Property conditions & facilities
The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Fabrizio

Liked: Cleanliness
Staff not always friendly, property dated, need renewal
Stayed 2 nights in Feb 2024