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Oriental Suites Hotel & Spa

Property class: 4

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Photo gallery for Oriental Suites Hotel & Spa

Daily cooked-to-order breakfast (USD 10 per person) - Oriental Suites Hotel & Spa (Hanoi)
Couples treatment rooms, sauna, hot tub, steam room, body treatments - Oriental Suites Hotel & Spa (Hanoi)
Premium bedding, pillowtop beds, minibar, in-room safe - Oriental Suites Hotel & Spa (Hanoi)
Reception - Oriental Suites Hotel & Spa (Hanoi)
Royal Suites, big balcony | Terrace/patio - Oriental Suites Hotel & Spa (Hanoi)
Oriental Suites Hotel & Spa offers a calm retreat in bustling Hanoi with a coffee shop and Romance restaurant. Enjoy body wraps, massages, in-room WiFi, and dry cleaning services. Guests love the helpful staff and the hotel's convenient location.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room With Internal Window

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room With Internal Window

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillowtop beds, minibar, in-room safe

Royal Suites, big balcony

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room With Internal Window

Deluxe Twin Room With Internal Window | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Twin Room With Internal Window

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

Premium bedding, pillowtop beds, minibar, in-room safe

Family Suite, Connecting Rooms, City View (Oriental)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 55 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

About the neighborhood

Located in Old Quarter, a neighborhood in Hanoi, Oriental Suites Hotel & Spa is near a train station and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Quan Chuong Gate and Temple of Literature. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Hanoi travel guide
Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000

What's nearby

  • Evening view in Hanoi, Vietnam
    Hanoi Old Town Night Market
    1 min walk - 0.0 miles
  • Hoan Kiem Lake
    Hoan Kiem Lake
    2 min walk - 0.1 miles
  • Thang Long Water Puppet Theatre
    Thang Long Water Puppet Theatre
    3 min walk - 0.2 miles
  • Dong Xuan Market
    Dong Xuan Market
    7 min walk - 0.4 miles
  • St. Joseph's Cathedral of Hanoi
    St. Joseph's Cathedral of Hanoi
    8 min walk - 0.5 miles

Getting around

  • Hanoi Long Bien Station
    11 min walk
  • Noi Bai Intl. Airport (HAN)
    39 min drive

Restaurants

  • King roti
    3 min walk
  • MẸT Vietnamese Restaurant & Vegetarian Met 2
    1 min walk
  • Domino's Pizza
    1 min walk
  • Bancông Cafe & Restaurant
    2 min walk
  • phở gà 26 Hà Trung
    4 min walk

About this property

Oriental Suites Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Thang Long Water Puppet Theatre and Quan Chuong Gate, Oriental Suites Hotel & Spa provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a body scrub, a Thai massage, or aromatherapy at the onsite spa. The on-site Vietnamese cuisine restaurant, Romance, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi and a hot tub are available to all guests.
Additional perks include:
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and free newspapers
  • Tour/ticket assistance, luggage storage, and a TV in the lobby
  • Smoke-free premises, concierge services, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Oriental Suites Hotel & Spa boast comforts such as fireplaces and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Hydromassage showers, eco-friendly toiletries, and hair dryers
  • LCD TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2008
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.
Property Registration Number 0106639879

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Oriental Suites Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Oriental Suites Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Oriental Suites Hotel & Spa?

Check-out is at noon.

Does Oriental Suites Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 19 per room applies.

Where is Oriental Suites Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Dong Xuan Market and Quan Chuong Gate are also within 10 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Oriental Suites Hotel & Spa Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 715 out of 1001 reviews
Rating 8 - Good. 208 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Fono Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great location with walking distance, room was clean and comfortable.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay for 4 nights. The staff were very friendly and helpful and the hotel is situated in a convenient location for exploring the Old Quarter.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant and clean hotel in a convent location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Angelic

Liked: Cleanliness, amenities, property conditions & facilities
wonderful staff, clean room, great breakfast, central location. Loved it!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

christian

Liked: Cleanliness, staff & service, amenities
Vert nice staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
The staff were all first class and the whole hotel was spotless
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs, easy check in
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellant, The Room was clean and the breakfast was really good
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Girish

Liked: Cleanliness, staff & service, amenities
Very helpful staff and quick and responsive service. well equipped room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind, spoke English, and kept everything clean and tidy. They offered services for transport to and from the airport, as well as suggestions for activities around the city.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Modern clean rooms. Friendly helpful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Awesome location and fantastic rooms, but the absolute stars of this place are the staff. They were unbelievably kind and helpful. When we accidentally left an item behind on the way to the airport, they contacted us immediately and arranged to have it brought to us at the airport. Exceptional service. Thank you so much.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are professional, caring and attentive to our needs; would gladly stay here again
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
Was stayed 3 nights for our leisure trip. Upon checked in, the room given which was still occupied, the front desk quickly arranged another room. Other then above, overall the stayed is excellent, extremely convenient, very friendly and helpful staff.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs there were very helpful and friendly!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Kwan Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services, friendly and helpful staff, good breakfast, easy access to the old quarter, short walk to all nearby renowned restaurants. If arriving during rush hours, better drop off and take 3 min walk
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
The staff were amazing, the real highlight of our stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location, good breakfast, all you need for few nights in hanoi
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Lewis

Liked: Cleanliness, amenities, property conditions & facilities
Very central location in Hanoi right in the heart of the old quarter. Staff are very friendly and the room was clean and tidy.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Our stay was good and the front desk staff and bellboy were very helpfull
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Thien

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was very convenient and mostly walkable distance. Small room but fairly clean except for some blood stain on the douvet cover. Staff took care of it once notified. Breakfast staff ask lots of 'Why'questions when we requested if we can pack some breakfast to go for our child due to early tour bus pickup.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Such wonderful staff. Tony and Tracey are the best. Highly recommend you stay here.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for families with connecting rooms. Great location and friendly staff.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Kanapathipillai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Location, Exceptional services from the Staff .
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with the friendliest staff (ask for Tony and Tracy)
Stayed 1 night in May 2025