Is One Hotel pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property.

Does One Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 380000 per person applies.

Where is One Hotel located?

Located in Cau Giay, this hotel is within 1 mi (2 km) of Vietnam National University, Indochina Plaza Ha Noi, and Vietnam Museum of Ethnology. Museum of Ethnology and Thu Le Park are also within 1 mi (2 km).

8/10 Good

Richard

Apr 13, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Better, but not great

It was ok, and a vast improvement over our last stay in Hanoi, as it was far from the touristy and scam-filled Old Quarter. Accommodations were nice, but covid still affected some ammenities, ie. no breakfast [closed], and we couldn't get extra pillows [had to buy our own]. Still, good value for the price, and in a better part of the city.

Stayed 15 nights in Mar 2023

2/10 Terrible

Fayez

Jan 8, 2023

Disliked: Staff & service

Liars and crooks!

It was a terrible stay and I do not recommend anyone staying here. They are crooks and liars. We booked in November and our room wasn’t ready. There was a supposed mistake. Then the wanted to upgrade us and charge us for their mistake. I had to argue with them about it being their mistake we shouldn’t have to pay more. They put us in a lower priced room that we paid for and we left after the first night. Then they asked for more money claiming the room wasn’t paid for. They are crooks and liars. DO NOT STAY AT THIS HOTEL! Beside the above - poor location, and rooms smell of smoke - NO English speaking staff (all through google translate)

Stayed 3 nights in Jan 2023

6/10 Okay

KAZUHIRO

Aug 26, 2024

Liked: Staff & service

Disliked: Cleanliness

良くも悪くもないホテルです風呂場にGがいた事意外は。。。

Stayed 2 nights in Aug 2024

2/10 Terrible

JUNYOUNG

Apr 19, 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One hotel is permanently closed

This hotel has been permanently closed due to Covid-19 situation. Still not yet refunded yet. Wish other customers don't get through what I had. Hotels.com should update the availability.

Stayed 1 night in Mar 2021

8/10 Good

Kelly

Nov 22, 2018

Hotel was clean, safe and in a good location with great local food on your door step as well as more western style food across the road. Hotel has some shutters on the exterior for noise which no longer appear operational, these would be great to get working again as the noise from the local pub on the weekend can be very loud. The showers were also no good as water flooded the bathroom and required the entire use of all towels each day to remedy. We would stay again however so do not let this put you off.

Stayed 5 nights in Nov 2018

8/10 Good

Verified traveler

Sep 25, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

還可以

飯店位置有點難找，計程車和grab都在外圍稍微繞了一下才找到。對飯店第一眼的印象不是很滿意，覺得跟照片有落差，但實際住了兩晚後覺得還不錯，床和枕頭很舒服，櫃檯人員也滿親切的，很樂意幫忙。附近也算是滿熱鬧的，餐廳很多。缺點就是，浴室水量偏小，排水孔流速很慢，各個房間之間的隔音不太好（但對外面的隔音倒是不錯），椅墊有點污漬。

Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Sep 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

reasonable option in Cau Giay

This hotel locates in a relatively quiet area, the room was clean and spacious for the price.

Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Jul 9, 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Good enough hotel

Stayed here for several days. Considering the decent price, facilities/rooms are good enough. Some staff can speak OK English, but some others are not. Because of the location and address, taxi, grab or delivery services might be in troubled if they don't know that area, even receptionist explains the detail on the phone, sometimes they take longer time to reach out than I expect. There's no laundry facility as it explained in the description at the moment of 2018 June, there is laundry service with some costs instead. Moreover, this building is not "non-smoking" while it explained "Smoke-free property". Ashtray is everywhere and no separation with non-smoking and smoking. Breakfast buffet is provided, it's ok for quick bite. But do not expect too much.

Stayed 14 nights in Jun 2018

10/10 Excellent

tomohiro

Jul 2, 2018

Liked: Cleanliness, staff & service, room comfort

従業員さんの対応が素晴らしいです。

フライトの関係で急に1日早くチェックアウトになり、自分の片言の英語でも理解してくれ対応をしてもらえました。何よりいつも笑顔で挨拶・対応してもらえて気分がよかったです。機会があったらまた利用したいと思いました。

Stayed 7 nights in Jun 2018

8/10 Good

MINSEOP

May 26, 2018

Liked: Staff & service, property conditions & facilities

Clean hotel for short trip

The hotel was very cost effective one where was clean, new & tidy. If someone who wants to enjoy some hotel facilities like swimming pool, gym, of course don't stay in this hotel. But for your business trip or couple's short trip who just sleep in the room, it will be best choice for you. And the google map link to One hotel is wrong, You should let driver know the exact address if you use Grab in Hanoi. Fyi, Uber has closed biz in South East Asia. Must download Grab.

Stayed 1 night in May 2018

10/10 Excellent

Yuji

Dec 31, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフの対応が素敵なホテル

受付の対応が素晴らしく、チャンさんは特に笑顔が素敵で、また年末の交通量が多いときにタクシーを呼んでもらいましたがすぐにきて、とても素晴らしい対応をしていただきました。他のスタッフもコンビニの場所を聞きましたら教えていただいたのですが、一緒に案内までしてくれようとしていました。

Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Nov 16, 2017

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Decent stay

The first room I got smelled so I requested a new room. The reception nicely accepted my request. The room then was in good condition to stay. Breakfast is very delicious and the waitresses were very pleasant.

Stayed 2 nights in Nov 2017

8/10 Good

ｋ, ベトナム

Nov 15, 2017

Liked: Cleanliness, staff & service, property conditions & facilities

接客に好感の持てるホテル

初めての利用でしたが、従業員の方の接客に好感が持てました。チェックインも待たされることなく非常にスムーズでした。壁は少し薄いかなと感じましたが、また利用したいと思います。

Stayed 1 night in Nov 2017

10/10 Excellent

lucy

Aug 23, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good value

clean room...

Stayed 2 nights in Aug 2017

8/10 Good

JUN HO

Jun 25, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 훌륭한 호텔

대체로 만족스러웠다. 다만 호텔 바로 주변에 미팅할 만한 장소가 마땅치 않은게 좀 아쉬웠다.

Stayed 3 nights in Jun 2017

10/10 Excellent

An Nguyen, Hanoi, Vietnam

Apr 30, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Clean room and good staff. Check out time is 12 o'clock.

8/10 Good

Verified traveler

Apr 23, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel in Cau Giay Area

I often use this hotel for my business trip because room is clean and staff is friendly. I would appreciate if staff can speak English more!

10/10 Excellent

Verified traveler

Mar 30, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable, clean, pleasant

I stayed here for a week on my business trip and I was really satisfied with this hotel. The room is always kept clean and tidy, staffs are always pleasant to me. there is a multilingual staff at the reception, I was easy to request everything. There are some cheap restaurants around this area, easy to access everywhere by taxi. And The breakfast on the top floor always made me relaxing. I would definitely choose this hotel for the next time.

6/10 Okay

Verified traveler

Mar 23, 2017

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

business hotel in Cau Giay Urban area

I often use this hotel for my business trip because the room is clean and comfortable for my stay. However, the room I stayed this time was filled with the smell of restroom. I hope the hotel will take care for it for comfortable stay for next guests.

10/10 Excellent

tar

Mar 17, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

出張者におすすめです。

新しくてきれいで、清潔なホテルです。壁は少し薄いと思いますが、特に問題はありませんでした。フロントには日本語が分かる女性がいて、とても親切にしてくれました。それ以外も大体は英語が通じる方が一人いて、よくしてくれます。ホテルの場所は分かりにくく、タクシーの運転手は住所だけではほとんどわかりません。自身で案内ができないのなら、ホテルに電話して場所を聞いてもらう必要がありますので、住所と電話番号を控えておくといいと思います。公園の先に小さいスーパーがあり、食べ物や飲み物はそこで買うことができました。飲食店はtran thai tong通りを横断できれば、いろいろあります。

10/10 Excellent

Verified traveler

Feb 26, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

リーズナブルな快適ビジネスホテル

安く設備も新しく清潔で快適です。いつも利用してます。デラックスルーム以上にはバスタブがついています。朝食は6:30からですが、もう少し早いと尚いいです。

8/10 Good

Verified traveler

Feb 19, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ビジネスで利用

事務所が近いので利用させてもらいました。周囲は小ぢんまりしたホテルが多いです。このホテルは華美ではありませんが、設備も新しくキレイで快適だと思います。大通りに面していないので、ちょっとタクシーに説明しづらいです。

8/10 Good

Gordon Ho, SG

Jan 20, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant hotel I would recommend to all

I had a good stay here although the mornings were spoil by some street-goers making announcements over the microphone from as early as 8am. But this is by no fault of the hotel. It may also be on the days I was there. Unlucky me? But perhaps if you are on a better side of the hotel (another room), it might be better. I am not sure. but it is not a huge issue. especially if you are an early bird. The bed, the room and bathroom are all terrific. I was staying on the 9th floor the highest with rooms. I wouldn't recommend it as it was close to the kitchen on the 10/11th I saw a lizard in my room. But I was ok with it. Better a lizard than a cockroach I guess, at least they help eat those little bugs.. haha. Also, I had to made some changes to my booking and Anna Hong of One Hotel was very helpful and responsive. She also speaks and write in good English. Great! Overall, I think the stay was brilliant. The hotel seems really popular with Koreans, or maybe its opened by one. Koreans are great, I love them. they are a lot more polite, compared to say ...some more rowdy nationalities -if u know what I mean.

10/10 Excellent

Chi-Hsuan

Jan 2, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

welcoming hotel with great price

One Hotel is located in a quiet area, walking distance to some street restaurant, about 8km away from Old Quarter, which cost less than USD$4 by UBER. Staff are all very welcome and mostly speak perfect English, willing to provide lots of information and suggestions. The room is decent and clean, only thing i could complain is the bathroom shower area does not have a curtain, therefore the water can be all over the place after shower. Breakfast on the top floor with nice view certainly is a plus, the Pho here is just as good as what we have in the popular street shop, must try!

10/10 Excellent

HYUNA

Dec 19, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 가성비 최고

외관은 일반 베트남 호텔처럼 생겼는데, 내부는 정말 깨끗하고 침대-베게 다 편안합니다. 이 가격에 이 비용이라는게 믿기지 않을정도로 깨끗하고 편안해요! 아침은 좀 빈약한 편이지만, 3만원이 안되는돈으로 씻고 자고 먹는다고 생각하면 정말 저렴하고 가격대비 만족입니다.

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Reviews

One Hotel Reviews

Very Good

8.2

8.6

8.6

5.0

8.6

Reviews

8/10 Good

Richard

Better, but not great

Richard

2/10 Terrible

Fayez

Liars and crooks!

Fayez

6/10 Okay

KAZUHIRO

KAZUHIRO

2/10 Terrible

JUNYOUNG

One hotel is permanently closed

JUNYOUNG

8/10 Good

Kelly

Kelly