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Merci Hotel

3.0 star property
Hotel with a 24-hour front desk, a quick walk to Hoan Kiem Lake

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Photo gallery for Merci Hotel

Reception
Superior Room | Living area | 32-inch flat-screen TV with satellite channels, TV
Bar (on property)
Terrace/patio
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room

Free toiletries, hair dryer, slippers, towels

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for City View Room

Minibar, in-room safe, blackout drapes, soundproofing

City View Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Living area | 32-inch flat-screen TV with satellite channels, TV

Superior Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
32 Ly Thai To Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • Hanoi Opera House - 8 min walk - 0.5 miles
  • Dong Xuan Market - 17 min walk - 0.9 miles
  • Ho Chi Minh Mausoleum - 3 min drive - 1.9 miles

Getting around

  • Hanoi Long Bien Station - 19 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Hoa 10 Giờ - Floral & Book Cafe - Hàng Vôi - ‬4 min walk
  • ‪Café Yến - ‬2 min walk
  • ‪Phố Biển - Sea food - ‬1 min walk
  • ‪Cung Thiếu Nhi Hà Nội - ‬3 min walk
  • ‪Cafe Nghé - ‬2 min walk

About this property

Merci Hotel

Hotel near Hoan Kiem Lake
Located close to Lý Thái Tổ Monument and Thang Long Water Puppet Theatre, Merci Hotel provides a terrace, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, English breakfast (surcharge), and express check-out
  • Express check-in, ATM/banking services, and a porter/bellhop
  • A front-desk safe, a computer station, and smoke-free premises
Room features
All guestrooms at Merci Hotel include perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 40
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Airport shuttle fee per child: USD 35 (roundtrip)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi Ideal
Hanoi Ideal Hotel
Hanoi Merci Hotel
Merci Hotel
Hanoi Merci
Merci Hotel Hotel
Merci Hotel Hanoi
7S Hotel Merci Hanoi
Merci Hotel Hotel Hanoi

Frequently asked questions

Is Merci Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Merci Hotel?

There is free parking nearby.

What time is check-in at Merci Hotel?

Check-in start time: 2 PM; Check-in end time: noon. Early check-in is available for a fee of USD 40 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Merci Hotel?

Check-out is at 12:30 PM. Late check-out is available for USD 40 (subject to availability).

Does Merci Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Merci Hotel located?

Located in Old Quarter, this hotel is within a 10-minute walk of Hoan Kiem Lake, Thang Long Water Puppet Theatre, and Lý Thái Tổ Monument. Hanoi Opera House and Vietnam Women's Museum are also within 15 minutes. Hanoi Long Bien Station is 19 minutes by foot and Hanoi Railway Station is 26 minutes.

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Merci Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 64 reviews
Rating 8 - Good. 32 out of 64 reviews
Rating 6 - Okay. 14 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Insook

Disliked: Cleanliness, property conditions & facilities, room comfort

숙박하기엔 좀 ㅠ

비행기 시간이 늦어서 짐만 놓을 생각이었는데 날씨가 갑자기 추워져서 호텔이 들어가야 했어요.. 그전에 묵었던 호텔과 아무래도 비교가 되더라구요. 그래도 저렴한 가격에 잘 있다왔네요ㅠ
Stayed 1 night in Jan 2020

8/10 Good

Trung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Dec 2019

6/10 Okay

YIU SING

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very lovely and welcoming and the hotel is in a very good location, near to Hoan Kiem Lake. However, the room was advertised as soundproof, yet we could hear everything from the room next door and the corridor. There is an elevator but you have to climb a flight on stairs to get to it (so not really step free access). The AC didn’t work, which wasn’t a huge issue as it wasn’t too hot but was annoying. You’re not allowed to put any toilet roll down the toilet and they provide a little bin next to it to put any tissue in, however even though the room got cleaned every day this bin wasn’t emptied in our 4 night stay. The bathroom was also very mouldy and we were sure we heard rats crawling around in the vents.
Stayed 4 nights in Mar 2019

8/10 Good

SARUWATARI

Liked: Staff & service, room comfort

設備は古いが、サービスが良いお得なホテル

建物、設備は古いが、スタッフはフレンドリーでサービスは良かったです。ロケーションは良くて、ホアンキエム湖まではすぐ行けます。
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Mouldy, damp and horrible.

These rooms were not up to standard at all, the room smelt like wet mould, everything felt damp. There was mould behind the bed and absolutely no windows or fresh air. The door hardly locked either. We ended up booking a hotel down the road it was that bad and unhygienic.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
I liked the location as it is near old quarter yet not in the middle of it. Room was comfortable, except that I dislike having to take a shower at the tub. Good price to quality ratio.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Great staff, old property, tiny bathroom

Strong smell of ant killing powder as soon as we entered the room and every time we entered the room thereafter. Noticed a cockroach on the floor next day when we entered the room. Really small, tiny bathroom with foul smell of plumbing. The hotel staff is great, friendly and helpful. Everyone greets you with a smile. Cleaning staff is very nice and do a thorough job, but it’s just really old property that can’t get makeover with a decent looking bed and wallpaper. Would NOT stay here again
Stayed 1 night in Dec 2018

6/10 Okay

隊長, ペナン

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
チェックイン時に５部屋を４部屋にしてくれと言われ、困ると言ったが聞き入れてもらえなかった。１部屋分の返金の交渉にも応じてくれなかった。 断水でしばらく水が使えなかった。 日本語のできるスタッフは親切でよかった。 ショッピングには便利な場所。
Stayed 2 nights in Oct 2018

8/10 Good

Chi Chung

Liked: Cleanliness, staff & service, property conditions & facilities

水準不錯

位置很方便，在環劍湖 附近的，很近舊城區 三十六行街，價格很便宜，早餐可以加多少少就更好，雖然房間比較舊，但算整齊，沒有臭味，但唯一做得不太好，執拾房間員工比較不太認真，有些用品 如 洗頭水，冲涼液 時常忘記 補充
Stayed 4 nights in Oct 2018

8/10 Good

Chean Khai

Liked: Cleanliness, property conditions & facilities, room comfort

Clean but thin walls

Air con was not working during check in. Had to wait an hour or so for them to get a technician over. Walls were thin so could hear chatter and footsteps whilst in the room Room was clean and comfy
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

전반적으로 무난했습니다.

전반적으로 무난했습니다.
Stayed 3 nights in Aug 2018

8/10 Good

Tye, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel near to Hoan Kiem Lake

Recently refurbished hotel manned by friendly, English-speaking staff who are knowledgeable of the attractions in Hanoi. Included breakfast was also excellent ... certainly good value for money.
Stayed 2 nights in Jul 2018

10/10 Excellent

bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good stay

good stay
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

価格相応だが問題は少ない

この価格帯のホテルはいくつか泊まりましたが、他のホテルでは、エアコン、トイレ、窓などの不具合、アリやゴキブリが出る、停電など何らかのトラブルがありましたが、ここはそのような問題はありませんでした。 マイナス面ですが、WiFiは調子が良くなく使えない時間が長かったですが、これは上位のホテルでもありがちなことだと思います。また建物は古くエレベーターが2階からしか使えません。 また機会があれば泊っても良いと思います。

8/10 Good

GWIHOE

Liked: Staff & service

훌륭한 위치

상가나 관광지가 인접해있어 매우 편리함

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, room comfort

Great location and nice staff

The staff was nice and the location is great. The room was not that special.
Stayed 1 night in Feb 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money in good location

We were staying there for few days during your vacation in Vietnam. Family with 2 young kids. The place provides an excellent return on the price. Location was 5~10 minutes from the old quarter but with much better accessibility. It is only 3 minutes walk from sapa express bus station. Many eateries and small shops around it. The breakfast was good and clean. Highly reccomanded.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

מלון נחמד במקום מעולה קרוב לאוטובוס היוצא לספא.בע.

מלון נחמד בעיר בעתיקה קרוב לאוטובוס היוצא לספא.לא מהודר אבל נוח נקי. צוות מוכן לעזור.ארוחת בוקר טובה
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 방, 조용함, 호안끼엠 인근에 몰려있는 명소와 레스토랑 이동의 편리함
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort
The Merci Hotel transferred me to their sister hotel upon arrival, but then did not tell their sister hotel that I had already paid online, making check-out take about 20 minutes and making me very close to late for a meeting. The hotel they transferred me to was nice enough, but I wish they wouldn't overbook online.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Dr Ho

Liked: Cleanliness, staff & service, room comfort

Hotel in good location.

Merci Hotel has a wonderful staff who go out of their way to make your stay as pleasant as possible. We recommend booking a room with a window it's worth paying a little extra. Double glazing reduces significantly the noise from a busy street.Only downside was lift which finishes at 1st Floor and you have to walk down to ground level.Overall a good experience.
Stayed 3 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

TU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Đêm nghỉ khó chịu

Khách sạn hết phòng và đặt một khách sạn khác, tuy nhiên khách sạn đó chất lượng phòng và dịch vụ quá kém và tệ
Stayed 1 night in Aug 2017