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Lotte Hotel Hanoi

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Reception - Lotte Hotel Hanoi (Hanoi)
Reception - Lotte Hotel Hanoi (Hanoi)
Food and drink - Lotte Hotel Hanoi (Hanoi)
Indoor pool, outdoor pool - Lotte Hotel Hanoi (Hanoi)
1 bedroom, minibar, in-room safe, desk - Lotte Hotel Hanoi (Hanoi)
Luxury
5.0 star property
9.4

Exceptional

Skyline sanctuary in Hanoi

Panoramic city views unfold from the 67th floor rooftop bar, offering exceptional photo opportunities of Hanoi and West Lake. Inside, the breakfast buffet features local specialties like pho alongside international options. Guests can enjoy both pools or indulge at the Evian spa.

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room

1 bedroom, minibar, in-room safe, desk

Junior Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 63 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club )

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club )

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Club)

1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room (Club)

9.0 out of 10
Wonderful
(2 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Club )

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed (Club )

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room (Club )

1 bedroom, minibar, in-room safe, desk

Junior Twin Room (Club )

8.0 out of 10
Very good
(1 review)
  • 63 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • 99 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, minibar, in-room safe, desk

Premier Suite

  • 147 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Ba Dinh neighborhood, Lotte Hotel Hanoi is connected to a shopping center. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Indoor Games Gymnasium or My Dinh National Stadium. Visit our Hanoi travel guide
Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

What's nearby

  • Aerial view of Hanoi cityscape at Lieu Giai street - Dao Tan street - Kim Ma street, Ba Dinh district. Hanoi skyline at twilight
    Lotte Center Hanoi
    1 min walk - 0.1 miles
  • Van Phuc Diplomatic Corps
    Van Phuc Diplomatic Corps
    5 min walk - 0.3 miles
  • Embassy of the Republic of Korea
    1 min walk - 0.1 miles
  • Embassy of Japan
    2 min walk - 0.1 miles
  • Vincom Center Metropolis
    2 min walk - 0.1 miles

Getting around

  • Hanoi Railway Station
    12 min drive
  • Noi Bai Intl. Airport (HAN)
    33 min drive

Restaurants

  • Starbucks
    1 min walk
  • Pizza 4Ps Lotte Hanoi
    1 min walk
  • Lách Ca Lách Cách Lotte Center Liễu Giai
    1 min walk
  • Ushi Mania
    3 min walk
  • Top of Hanoi
    1 min walk

About this property

Lotte Hotel Hanoi

Luxury hotel near West Lake
You can look forward to dry cleaning/laundry services, 2 bars, and a health club at Lotte Hotel Hanoi. Treat yourself to a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Chinese cuisine. Free in-room WiFi is available to all guests, along with a business center and a sauna.
You'll also find perks like:
  • An indoor pool and an outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and ATM/banking services
  • An elevator, concierge services, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 318 rooms boast comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with designer toiletries and separate tubs/showers
  • 48-inch LED TVs with cable channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants

Restaurants on site

  • Grill 63
  • Pharaohs
  • Red River
  • Tim Ho Wan
  • Top of Hanoi

Things to do

  • Basketball
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,870 square feet of conference space
  • Business center

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s outdoor pool is unavailable on the first Monday of every month for cleaning and maintenance.

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 822500.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1474200 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: VND 822500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Lotte Hotel Hanoi have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Lotte Hotel Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Lotte Hotel Hanoi?

Check-in begins at 3:00 PM.

What time is check-out at Lotte Hotel Hanoi?

Check-out is at noon.

Does Lotte Hotel Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1474200 per vehicle applies.

Where is Lotte Hotel Hanoi located?

Located in Ba Dinh, this luxury hotel is within 1 mi (2 km) of Lotte Center Hanoi and West Lake. Hoan Kiem Lake is 2.8 mi (4.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lotte Hotel Hanoi Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 801 out of 1013 reviews
Rating 8 - Good. 155 out of 1013 reviews
Rating 6 - Okay. 35 out of 1013 reviews
Rating 4 - Poor. 7 out of 1013 reviews
Rating 2 - Terrible. 15 out of 1013 reviews

Reviews

Verified

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best massage of my life at the spa! Indoor pool was chilly. Close to shopping, grocery store, Starbucks. Interior spaces and room were spotless. Very quiet at night for sleeping. Enjoyed my stay!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Quoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed During the Tet Holiday; Hotel Staff were all lovely and helpful. Special shoutout to the Concierge staff, who were able to find us a City Tour Guide working during the holidays. We had an excellent stay and the Lotte Hotel Hanoi will be my first choice on my next visit to Hanoi
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SANGMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar was well stocked, clean room, good service
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Teodor

Liked: Cleanliness, property conditions & facilities
Great hotel and great staff. Plenty of amenities on site. Would go back.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tobe

Liked: Cleanliness, staff & service, amenities
Good friendly staff,rooms cleaned every day breakfast options could have been a little better over all nice hotel with good amentities .check out roof top bar😍
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

MYEONGKYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condition and close location from shopping mall
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality in every respect, room, dining, amenities, and staff--a 5-star experience--highly recommended!
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe room was good very clean , check in very efficient and friendly,club lounge facilities very good and excellent varity of food .
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean, the staff was excellent to deal with, highly recommend.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Ko Ko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and perfect view to city
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very wonderful stay.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Stunning hotel!! The room was huge and had an incredible view of Hanoi. We had an amazing massage at the hotel’s spa, enjoyed the steam and sauna, and had cocktails on the hotel’s rooftop. I also highly recommend the dim sum restaurant at the hotel. It was delicious. All in all, an amazing stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was super nice. Beds were comfortable.n
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mhd

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with good restaurants and nice staff
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Lovely rooms with great bedding.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Ba Truong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice views of the city. Friendly staff and great service. Would come stay here again.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally was good and food was delicious
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and the staff were very obliging and helpful
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly and helpful staff, great perks
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rich experience
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Van Hoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We love spa and sauna in the hotel.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Lotte Hotel in Hanoi are very friendly and helpful. Restaurant in the Hotel are great and good value. Highly recommend staying there.
Stayed 10 nights in Mar 2024
Verified

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice location. Plus shopping center at ground level.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great room
Stayed 2 nights in May 2024