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L7 WEST LAKE HANOI By LOTTE HOTELS

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House, 1 King Bed (Upper) | Living area | 65-inch Smart TV with cable channels, TV - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)
Outdoor pool - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)
Rooftop bar - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)
House, 2 Double Beds (Upper, Double) | Living area | 65-inch Smart TV with cable channels, TV - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)
Lobby - L7 WEST LAKE HANOI By LOTTE HOTELS (Hanoi)
Luxury
5.0 star property
9.4

Exceptional

Chic sanctuary by West Lake

A rooftop infinity pool offers panoramic views of West Lake and Hanoi's cityscape from the 23rd floor. Multilingual staff provide exceptional service, arranging appointments and transportation. Guests can unwind with evening cocktails in the business lounge or enjoy a massage at the on-site spa.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Studio Suite (DOUBLE)

Minibar, in-room safe, desk, iron/ironing board

Studio Suite (DOUBLE)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 2 Twin Beds

Studio Suite, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Studio Suite, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room (CONVERTIBLE)

Minibar, in-room safe, desk, iron/ironing board

Superior Room (CONVERTIBLE)

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Lake View (CONVERTIBLE)

Lake view

Superior Room, Lake View (CONVERTIBLE)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room (Club Floor)

Minibar, in-room safe, desk, iron/ironing board

Superior Double Room (Club Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room, Lake View (Club Floor)

Lake view

Superior Double Room, Lake View (Club Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room, Lake View

Lake view

Superior Double Room, Lake View

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room, Lake View

Lake view

Superior Twin Room, Lake View

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room (Family)

City view

Superior Room (Family)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed (Handicap)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed (Handicap)

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for House, 1 King Bed (Upper)

Minibar, in-room safe, desk, iron/ironing board

House, 1 King Bed (Upper)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Tay Ho neighborhood, L7 WEST LAKE HANOI By LOTTE HOTELS is connected to a shopping center. Lotte Mall Tay Ho and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hoan Kiem Lake. Looking to enjoy an event or a game while in town? See what's going on at My Dinh National Stadium. Visit our Hanoi travel guide
Map
683 Alley, Lac Long Quan Street, Tay Ho Ward, Hanoi, 100000

What's nearby

  • West Lake
    West Lake
    7 min walk - 0.4 miles
  • Ho Tay Water Park Ferris Wheel in Hanoi, Vietnam
    Ho Tay Water Park
    7 min walk - 0.4 miles
  • Lotte Mall Tay Ho
    1 min walk - 0.0 miles
  • Trinh Cong Son Walking Street
    3 min walk - 0.2 miles
  • Rising Sun Park
    5 min walk - 0.3 miles

Getting around

  • Ga Co Loa Station
    14 min drive
  • Hanoi Long Bien Station
    19 min drive
  • Noi Bai Intl. Airport (HAN)
    23 min drive

Restaurants

  • Highlands Coffee Veam
    5 min walk
  • Pizza 4Ps
    3 min walk
  • Barbaros
    5 min walk
  • Layered
    6 min walk
  • Marukame Udon
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 567,000 for adults and VND 283,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hedonist
  • Layered
  • Lush Salon
  • Tim Ho Wan

Things to do

  • 9-hole golf course
  • Golf clubs/equipment
  • Gym
  • Outdoor pool
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (20 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s pool will not be available on the first Monday of every month.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 567000 for adults and VND 283500 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does L7 WEST LAKE HANOI By LOTTE HOTELS have a pool?

Yes, this property has an outdoor pool.

Is L7 WEST LAKE HANOI By LOTTE HOTELS pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at L7 WEST LAKE HANOI By LOTTE HOTELS?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at L7 WEST LAKE HANOI By LOTTE HOTELS?

Check-out is at noon.

Where is L7 WEST LAKE HANOI By LOTTE HOTELS located?

Located in Tay Ho, this luxury hotel is within 1 mi (2 km) of Lotte Mall Tay Ho and West Lake. Tran Quoc Pagoda and Dong Xuan Market are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

L7 WEST LAKE HANOI By LOTTE HOTELS Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 334 out of 412 reviews
Rating 8 - Good. 49 out of 412 reviews
Rating 6 - Okay. 17 out of 412 reviews
Rating 4 - Poor. 5 out of 412 reviews
Rating 2 - Terrible. 7 out of 412 reviews

Reviews

Verified

10/10 Excellent

Tien Hou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel we’re super friendly and helpful staff. Will absolutely stay there again the next time when we visit Hanoi
Stayed 3 nights in May 2026
Verified

10/10 Excellent

yu chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and accessible to the airport
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location connected to Lotte Mall
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Leng

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff very friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Hotel lobby was impressive. Room was very good with great views over West Lake. Staff were excellent.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hyun Kyung

Liked: Cleanliness, staff & service, amenities
They have perfect view, perfect staff and perfect facilities
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Reza

Liked: Cleanliness, amenities, property conditions & facilities
TRUE 5 STAR ROOM AND SERVICE. PERIOD. Can't get much better than this
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities
Exceptional stay. Great hotel and attentive staff.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Sandy

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located inside Lotte Mall
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
We really had an exceptional experience of this magnificent beautiful clean hotel located adjoining the largest mall wonderful amenities beautiful gym gorgeous pool overlooking the whole city comfortable room great products, bedding lighting, and service thank you Isa. We would love to see you again soon.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sai Kiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice services! Good accommodation with west lake view!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Joo Hyun

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and great service! Good for family as well!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel connected to the Lotte mall. Hotel was very nice and breakfast was outstanding. We enjoyed staying at this wonderful hotel.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing and the staff was very friendly
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Helenpeihwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to the mall and its supermarket. Very easily accessible for food and any last-minute souvenirs.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, amenities, property conditions & facilities
Very nice amenities on-site (spa, gym, sauna, pool). Great dining options. Breakfast was phenomenal!
Stayed 9 nights in Feb 2025
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast buffet, quick & efficient housekeeping, conveniently connected to a large mall with grocery, movie theater & restirsnts.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities
Connected to Big Lotto mall, good shopping and dining area. Can stay whole weekend here. Prefect arrangement for my husband’s birthday from L7 staff. Thanks so much for all of them. Finally, nice message at 3/F L7 hotel.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tuan

Liked: Amenities, property conditions & facilities
Beautiful and spacious. The staff was amazing.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Shopping mall is next to the hotel made it easy to access food and shopping.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sai Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean hotel .. shopping mall is very big.. u can enjoy whole day there
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall.
Stayed 1 night in Jul 2025