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InterContinental Hanoi Westlake by IHG

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

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Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Lobby
1 bedroom, Select Comfort beds, minibar, in-room safe
Property grounds
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Classic Room, 1 King Bed, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room (Upgraded)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Select Comfort bed
Hair dryer
  • 86 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Accessible, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Accessible, City View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Lake View (Club)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

1 bedroom, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View

View from room

Classic Room, 2 Twin Beds, Lake View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View (Club)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View, Overwater

City view

Classic Room, 2 Twin Beds, City View, Overwater

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | 1 bedroom, Select Comfort beds, minibar, in-room safe

Suite, 1 Bedroom, Lake View

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
  • 70 sq m
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View, Overwater

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Overwater (Residence)

City view

Suite, 2 Bedrooms, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Washer/dryer
Pillow menu
2 bedrooms
Select Comfort bed
  • 129 sq m
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Lake View, Overwater

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Lake View, Overwater

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View | 1 bedroom, Select Comfort beds, minibar, in-room safe

Presidential Suite, Multiple Beds, Lake View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
2 bedrooms
Select Comfort bed
Hair dryer
  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, City View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, City View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, City View (Club)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View (Club)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Select Comfort bed
Hair dryer
Private bathroom
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
3 bedrooms
Select Comfort bed
Hair dryer
  • 172 sq m
  • Partial lake view
  • Sleeps 6
  • 1 Twin Bed

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About the neighborhood

Map
5 Tu Hoa, Hanoi, 10000

What's nearby

  • West Lake - 2 min walk - 0.1 miles
  • Ho Chi Minh Mausoleum - 3 min drive - 1.6 miles
  • Hanoi Old Town Night Market - 4 min drive - 2.3 miles
  • Hoan Kiem Lake - 5 min drive - 2.6 miles
  • St. Joseph's Cathedral of Hanoi - 5 min drive - 2.6 miles

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 29 min drive

Restaurants

  • ‪Oven D'or Restaurant - ‬7 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬7 min walk
  • ‪Dân Tộc Quán - ‬4 min walk
  • ‪The Slavic Teahouse - ‬4 min walk
  • ‪Sheraton Club Lounge - ‬7 min walk

About this property

InterContinental Hanoi Westlake by IHG

Luxury hotel near West Lake
Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, InterContinental Hanoi Westlake by IHG provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • A banquet hall, a porter/bellhop, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 318 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with rainfall showers or deep soaking bathtubs plus free toiletries and hair dryers
  • LCD TVs with premium channels
  • Balconies, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.36 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

Frequently asked questions

Does InterContinental Hanoi Westlake by IHG have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is InterContinental Hanoi Westlake by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Hanoi Westlake by IHG?

Self parking is free at this property.

What time is check-in at InterContinental Hanoi Westlake by IHG?

Check-in start time: 3 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at InterContinental Hanoi Westlake by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does InterContinental Hanoi Westlake by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 88 per vehicle applies.

Where is InterContinental Hanoi Westlake by IHG located?

Located in Tay Ho, this luxury hotel is 0.1 mi (0.2 km) from West Lake and within 3 mi (5 km) of Ho Chi Minh Mausoleum and Dong Xuan Market. Hanoi Old Town Night Market and Hoan Kiem Lake are also within 3 mi (5 km).

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InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1002 reviews
Rating 8 - Good. 275 out of 1002 reviews
Rating 6 - Okay. 60 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10

clean and quiet room staff was nice & kind
Stayed 3 nights in Jan 2025

10/10

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!
Stayed 1 night in May 2025

10/10

Great place
Stayed 3 nights in Mar 2025

10/10

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.
Stayed 5 nights in Apr 2025

10/10

The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.
Stayed 3 nights in May 2025

10/10

alls good
Stayed 3 nights in May 2025

10/10

It’s very good.
Stayed 2 nights in May 2025

10/10

The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
Stayed 1 night in Apr 2025

10/10

Everything was nice
Stayed 4 nights in Mar 2025

8/10

Reception must provide all offers available when guest check in, specially make sure what billing are correct
Stayed 6 nights in Apr 2025

10/10

The location was amazing Dislike’s - None 👍
Stayed 1 night in Feb 2025

8/10

The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
Stayed 5 nights in Mar 2025

4/10

Won't stay there again. Doesn't deserve the Intercontinental name
Stayed 2 nights in Jan 2025

8/10

Beautiful location and property but it’s aging and needs to be invested in to get it back to a 5 star level
Stayed 2 nights in Jan 2025

10/10

Friendly staffs and excellent service
Stayed 4 nights in Oct 2024

10/10

I found the hotel to be quite comfortable during my stay！ Breakfast is very delicious!
Stayed 3 nights in Jul 2024

10/10

Good place to stay.
Stayed 2 nights in Mar 2024

10/10

Friendly and helpful staff. Our room was spacious and clean.
Stayed 1 night in Oct 2024

10/10

Great place. Nice hotel, nice outdoor pool. Great staff.
Stayed 2 nights in Sep 2024

10/10

The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.
Stayed 3 nights in Nov 2024

10/10

Great location and staff
Stayed 1 night in Apr 2024

10/10

Everyone was so kind and I'm glad I stayed here. Although the air quality is poor in the city, this hotel was in a great location.
Stayed 3 nights in Nov 2024

8/10

Hôtel is quite aging but in good condition
Stayed 2 nights in Oct 2024

6/10

We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.
Stayed 2 nights in Mar 2025

10/10

my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
Stayed 3 nights in Nov 2024