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Heritage Ham Long Hotel & Spa

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Lobby - Heritage Ham Long Hotel & Spa (Hanoi)
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Aerial view - Heritage Ham Long Hotel & Spa (Hanoi)
Kitchen Studio Open Window | Minibar, in-room safe, iron/ironing board, free WiFi - Heritage Ham Long Hotel & Spa (Hanoi)
Restaurant - Heritage Ham Long Hotel & Spa (Hanoi)
Luxury
5.0 star property
9.8

Exceptional

Luxury hotel near Hoan Kiem Lake

Close to Train Street and Hanoi Old Town Night Market, Heritage Ham Long Hotel & Spa provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a body scrub, a Swedish massage, or reflexology. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a gym.

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Junior Room No Window.

Junior Room No Window. | Minibar, in-room safe, iron/ironing board, free WiFi

Junior Room No Window.

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room with Internal Window

Deluxe Room with Internal Window | Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room with Internal Window

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premier Room Open Window

Premier Room Open Window | Minibar, in-room safe, iron/ironing board, free WiFi

Premier Room Open Window

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Deluxe Room City View

Premium Deluxe Room City View | Minibar, in-room safe, iron/ironing board, free WiFi

Premium Deluxe Room City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Connecting Room

Family Connecting Room | Minibar, in-room safe, iron/ironing board, free WiFi

Family Connecting Room

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Kitchen Studio Open Window

Kitchen Studio Open Window | Minibar, in-room safe, iron/ironing board, free WiFi

Kitchen Studio Open Window

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Triple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Balcony Deluxe Room City View

Balcony Deluxe Room City View | Minibar, in-room safe, iron/ironing board, free WiFi

Balcony Deluxe Room City View

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Heritage Room

Heritage Room | Minibar, in-room safe, iron/ironing board, free WiFi

Heritage Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite with Living Room Open Window

Suite with Living Room Open Window | Minibar, in-room safe, iron/ironing board, free WiFi

Suite with Living Room Open Window

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite City View

Executive Suite City View | Minibar, in-room safe, iron/ironing board, free WiFi

Executive Suite City View

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for DELUXE INTERNAL WINDOW

Minibar, in-room safe, iron/ironing board, free WiFi

DELUXE INTERNAL WINDOW

  • Sleeps 2
  • Free WiFi

View all photos for HERITAGE SUITE

Minibar, in-room safe, iron/ironing board, free WiFi

HERITAGE SUITE

  • Sleeps 2
  • Free WiFi

View all photos for JUNIOR ROOM NO WINDOW

Minibar, in-room safe, iron/ironing board, free WiFi

JUNIOR ROOM NO WINDOW

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Hoan Kiem, a neighborhood in Hanoi, Heritage Ham Long Hotel & Spa is near a train station. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Goethe-Institut Hanoi are also worth visiting. Visit our Hanoi travel guide
Map
42-44A Ham Long Str, Hoan Kiem, Hanoi, 111000

What's nearby

  • Hoan Kiem Lake
    Hoan Kiem Lake
    10 min walk - 0.6 miles
  • Hoa Lo Prison Museum
    Hoa Lo Prison Museum
    10 min walk - 0.6 miles
  • Hanoi Opera House
    Hanoi Opera House
    12 min walk - 0.6 miles
  • St. Joseph's Cathedral of Hanoi
    St. Joseph's Cathedral of Hanoi
    15 min walk - 0.8 miles
  • Train street
    Train Street
    17 min walk - 0.9 miles

Getting around

  • Hanoi Railway Station
    18 min walk
  • Noi Bai Intl. Airport (HAN)
    43 min drive

Restaurants

  • The Berryfield CF Cafe 10b Nguyễn Chế Nghĩa
    3 min walk
  • Bít tết 53
    2 min walk
  • Workshop Coffee
    2 min walk
  • The Alley
    3 min walk
  • Bún Chả
    1 min walk

About this property

Heritage Ham Long Hotel & Spa

Luxury hotel near Hoan Kiem Lake
Close to Train Street and Hanoi Old Town Night Market, Heritage Ham Long Hotel & Spa provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as a body scrub, a Swedish massage, or reflexology. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a gym.
Other perks include:
  • A seasonal outdoor pool
  • Airport pick-up service (surcharge), 1 meeting room, and an elevator
  • A water dispenser, concierge services, and smoke-free premises
  • Massage treatment rooms, a front-desk safe, and a 24-hour front desk
Room features
All 100 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • 42-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 200,000 per day)
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (550 square feet of space)
  • Meeting room

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Elevator
  • Hardwood flooring in room
  • Well-lit path to entrance

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of VND 1 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (maximum occupancy 3)
  • Nearby parking fee: VND 200000 per day (98 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and Samsung Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from January to December
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Heritage Ham Long Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Heritage Ham Long Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Heritage Ham Long Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Heritage Ham Long Hotel & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Heritage Ham Long Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 500000 per vehicle applies.

Where is Heritage Ham Long Hotel & Spa located?

Located in Hoan Kiem, this luxury hotel is within a 10-minute walk of Embassy of France and Hoan Kiem Lake. Train Street and Hanoi Old Town Night Market are also within 1 mi (2 km). Hanoi Railway Station is 18 minutes by foot.

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Reviews

Heritage Ham Long Hotel & Spa Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 58 out of 66 reviews
Rating 8 - Good. 4 out of 66 reviews
Rating 6 - Okay. 4 out of 66 reviews
Rating 4 - Poor. 0 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

Reviews

Verified

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff couldn’t do enough to help, all so friendly
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing and the hotel was great
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
The staff was stellar, very helpful and went out of their way to help us have a comfortable stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk around. Room was very clean. All staffs were nice and helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Friendly staff nice rooms
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at this hotel. The rooms are luxurious and very comfortable, and the staff are super cool and welcoming. A special shout out to Chun, who was always very helpful and made the stay even better. The restaurant and room service are top notch, and everything I ordered was excellent. The breakfast here was incredible as well. Overall, it’s a fantastic place to stay and I would definitely come back.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Verified traveler

Hotel property has ventilation problem, small area for so called 5star property, property fits with 3star hotel category. Staff was good, Breakfast good
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Swimming pool water temperature maintained at a warm level.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Ying Pooi

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were very courteous. Good breakfast selection
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I unfortunately only stayed at this hotel for one night, but it was truly an amazing experience. The staff were exceptional and warm, attentive, and genuinely welcoming. They went above and beyond to make my stay comfortable, which did not go unnoticed. The buffet was also outstanding, with a great variety of delicious options to choose from. Everything was fresh, well-prepared, and exceeded my expectations. I would absolutely stay here again and highly recommend this hotel to anyone looking for excellent service and a memorable stay.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor and design 10/10, located across from a florist in a quieter yet walkable part of town. Lovely staff went above and beyond and provided a breakfast bag for an early checkout! Rooftop pool was an oasis. The room was cute, but had to dock a star for slow water draining in the shower and a white light that would flash now and then in the room overnight. Unsure how soundproof the room was due to a noise complaint for walking and using a shower. Also the key was for power, AC as well as room entry. Newer building.
Stayed 1 night in May 2026
Verified

10/10 Excellent

SU KYUNG

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable. Every staff was kind and helpful. Spa was good, too. I had good time. Special thanks to Mr Chun for being extra attentive in taking care of my inquiry. I would stay here if I come to Hanoi again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kaitlin

Liked: Cleanliness, amenities, property conditions & facilities
The staff were AMAZING! Loved them so much, so kind and helpful and friendly, they were a pleasure to talk to! We were only staying 1 night so we booked a room with no window as it was mostly for sleeping, but they have created this cool "fake window" with a light that looks like daylight and a cool green wall! The hotel was beautiful, great amenities, great breakfast buffet, clean and very cool rooftop pool! Will 100% be staying here next time I come to Hanoi!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Han

Liked: Cleanliness, staff & service, amenities
Very generous staffs. Hotel is nice and clean. Politely and welcoming. Excellent breakfast with soft music. Every single item is deluxe. We love it ! 👍🎄Thank you!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marte-Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t miss out on this new gem in Hanoi!

All though this is a brand new hotel and it wasn’t 100% finished - it did not disappoint at all! All the staff were super helpful and service oriented, and open about it being newly built. They did their absolute best to accommodate, and I’d definitely stay here again if I ever go back to Hanoi.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Man

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at Heritage Hamlong Hotel and couldn’t be happier with the experience. Every single staff member was incredibly accommodating and attentive, making the stay feel comfortable and stress-free from start to finish. The bellboys were always prompt and helpful, the reception team was warm, professional, and efficient, and housekeeping did an excellent job keeping the room spotless. A thoughtful touch that really stood out was how they kindly provided an air purifier in the room upon request. Breakfast was delicious with a great variety, and the bar at the Sora Restaurant deserves a special mention for its great ambiance and excellent service—perfect for relaxing in the evening. The spa services were also excellent and very relaxing, adding an extra layer of comfort to the stay. Laundry service was fast, convenient, and handled with care, which was especially appreciated. Overall, the hospitality here is outstanding. You can really feel that the entire team cares about guest comfort. I would absolutely recommend Heritage Hamlong Hotel and Spa and would love to stay here again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was professional, attentive, and incredibly warm they arranged a smooth $25 USD airport pickup and greeting me with smiles, a welcome drink, and seamless check-in. The hotel is immaculate; new, modern, and tastefully designed. My room was spacious and featured the most comfortable bed I’ve ever slept in. Breakfast was outstanding: a mix of traditional Vietnamese and international dishes, including pho, dumplings, oxtail, stewed beef, fried chicken, tropical fruits, vegan options, and fresh pastries. I’m from the Caribbean, live in Italy, and travel often ,this breakfast is a true 10/10. The rooftop pool and bar are stunning, with skyline views and the best staff, very thoughtful, friendly, and professional. My favorite drink, the Long Bein Glow cocktail, was beautifully presented. Truly five-star hospitality with heart I’d return in a heartbeat
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Luxurious, modern and clean room. Rooftop hotel bar and pool, as well as a restaurant and spa in the hotel. Staff are very helpful and kind. Had an amazing spa treatment. Location is great as many restaurants and shops close by. Staff helped arrange transpiration to the airport.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Shimon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel to anyone seeking an exceptional stay. From the moment of arrival, the establishment delivers an unparalleled hospitality experience, seamlessly blending sophisticated elegance with supreme comfort. The accommodations are meticulously designed, offering pristine cleanliness, refined decor, and state-of-the-art amenities. Furthermore, the staff demonstrates an extraordinary level of professionalism and attentiveness, ensuring every guest's need is met with grace and efficiency. Whether you are traveling for leisure or business, this hotel provides a tranquil oasis and a truly memorable experience. It is, without a doubt, a premier choice.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Talat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Extremely helpful and polite staff Great food Well priced Lovely pool and bar/ restaurant on 10th floor
Stayed 4 nights in May 2026
Verified

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Everything was so wonderful about our stay! The staff was so attentive in all the best ways and the breakfast was so good. The rooms where clean and comfortable!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

MATTHEW

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and wonderful staff
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful! Love the spa had a great Vietnamese massage there with Bon! The breakfast is great tons of option to choose! The room is very clean, though is very small for us. Shot out to Ryan at the lobby and Quan( butter), pretty helpful, nice and kind!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was skeptical of the location when coming from the airport. But it is walking distance from the Old Quarter, St Joseph’s and train street. The hotel was incredible. Luxurious on a smaller scale. Staff was incredibly friendly. The place was clean and the breakfast buffet was very good. All around an amazing place. Louisa was extremely hospitable and welcoming!
Stayed 2 nights in Mar 2026