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Heritage Ham Long Hotel & Spa

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Photo gallery for Heritage Ham Long Hotel & Spa

A lobby with a reception desk, seating area, and a large arched doorway. - Heritage Ham Long Hotel & Spa (Hanoi)
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A rooftop infinity pool with lounge chairs and umbrellas, surrounded by city views. - Heritage Ham Long Hotel & Spa (Hanoi)
A café with marble columns, a checkered floor, and red and white chairs. - Heritage Ham Long Hotel & Spa (Hanoi)
Aerial view - Heritage Ham Long Hotel & Spa (Hanoi)
Luxury
5.0 star property
9.6

Exceptional

Luxury hotel near Hoan Kiem Lake

Close to Hanoi Opera House and St. Joseph's Cathedral of Hanoi, Heritage Ham Long Hotel & Spa provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to spa services, such as Ayurvedic treatments, a hot stone massage, or a body wrap. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a bar and a gym.

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Room No Window.

A hotel room with a bed, a desk with a computer, a TV, a bathroom with a mirror, and a door.

Junior Room No Window.

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room with Internal Window

A hotel room with two beds, a desk, a television, and a window with a view.

Deluxe Room with Internal Window

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Room Open Window

A hotel room with a large bed, a desk with a chair, a telephone, and a television.

Premier Room Open Window

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Deluxe Room City View

A hotel room with two beds, a desk with a TV, a city view, and a wooden floor.

Premium Deluxe Room City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Connecting Room

A hotel corridor with a bed, a desk, and a chair in the room.

Family Connecting Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Kitchen Studio Open Window

A hotel room with a bed, a desk with a laptop, a TV, and a view of the cityscape.

Kitchen Studio Open Window

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

A hotel room with two beds, a desk, a TV, and a mural on the wall.

Standard Triple Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Balcony Deluxe Room City View

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the city through a large window.

Balcony Deluxe Room City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Heritage Room

A hotel room with a large bed, a sofa, a desk with a computer, and a view of the city through large windows.

Heritage Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite with Living Room Open Window

A hotel room with a bed, desk, chair, lamp, and framed pictures on the wall.

Suite with Living Room Open Window

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite City View

A hotel room with a large bed, a flat-screen TV, a balcony with a view, and a wooden door.

Executive Suite City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Cua Nam, a neighborhood in Hanoi, Heritage Ham Long Hotel & Spa is near a train station. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Goethe-Institut Hanoi are also worth visiting. Visit our Hanoi travel guide
Map
42-44A Ham Long Str, Hoan Kiem, Hanoi, 111000

What's nearby

  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    10 min walk - 0.6 miles
  • A classical building with white columns and yellow accents, featuring ornate decorations and a balcony with a balustrade.
    Hanoi Opera House
    12 min walk - 0.6 miles
  • A historic building with a stone facade and a black archway labeled 'MAISON CENTRALE.'
    Hoa Lo Prison Museum
    12 min walk - 0.7 miles
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    17 min walk - 0.9 miles
  • Center International Trade Fair Hanoi I.C.E
    8 min walk - 0.5 miles

Getting around

  • La Thành Station
    4 min drive
  • Hanoi Railway Station
    18 min walk
  • Noi Bai Intl. Airport (HAN)
    41 min drive

Restaurants

  • Bít tết 53
    2 min walk
  • Bún Chả
    1 min walk
  • briefly on earth coffee
    3 min walk
  • AHA Cafe
    3 min walk
  • Bún mọc Bà Nga Nguyễn Chế Nghĩa
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 200,000 per day)
  • 24-hour airport pick-up shuttle available on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (550 square feet of space)
  • Meeting room

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Elevator
  • Hardwood flooring in room
  • Well-lit path to entrance

More

  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 800000 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of VND 1 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 630000 per vehicle (maximum occupancy 3)
  • Nearby parking fee: VND 200000 per day (98 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 800000 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and Samsung Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from January to December
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Heritage Ham Long Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Heritage Ham Long Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Heritage Ham Long Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Heritage Ham Long Hotel & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Heritage Ham Long Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 630000 per vehicle applies.

Where is Heritage Ham Long Hotel & Spa located?

Located in Cua Nam, this luxury hotel is within a 10-minute walk of Hom Market and Hoan Kiem Lake. Hanoi Opera House and St. Joseph's Cathedral of Hanoi are also within 1 mi (2 km). Hanoi Railway Station is 18 minutes by foot.

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Reviews

Heritage Ham Long Hotel & Spa Reviews

9.6

Exceptional

10

Cleanliness

9.6

Amenities

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 107 out of 124 reviews
Rating 8 - Good. 10 out of 124 reviews
Rating 6 - Okay. 6 out of 124 reviews
Rating 4 - Poor. 1 out of 124 reviews
Rating 2 - Terrible. 0 out of 124 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and great staff
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, staff were amazing and the room was more than we expected
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by all the staff there. Always friendly and helpful. Especially the customer service staff at the front desk.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. Great service and comfortable room. Highly recommended.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredibly beautiful new hotel very close to the walking area old city area. The staff we’re extremely accommodating. You could not ask for better service. We had the suite which was an upgrade and well worth a few extra dollars. The rooms were impeccably clean and modern with very superior materials and design and also very quiet. The morning buffet was outstanding. Everything was fresh and delicious. It would be my “Go To” hotel every time I come to Hanoi now.
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with clean ultra comfortable rooms Gym spa and nice rooftop pool Breakfast was amazing with lots of choices and restaurant for dinner was first class Location is a 7 out of 10. But very walkable
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! The room was immaculate. Breakfast buffet was delicious. All the staff are very attentive. Olivia at the front desk will sort all transport and activities for you. Drake at the restaurant upstairs will take great care of you.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful, especially the manager Henry Nguyen. Overall, would highly recommend the hotel as its fantastic in every aspect.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and facilities. The staff was friendly and very helpful as well. This was heaven on Earth
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff couldn’t do enough to help, all so friendly
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing and the hotel was great
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Friendly staff nice rooms
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was stellar, very helpful and went out of their way to help us have a comfortable stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in excellent location. Rooms very well equipped and decorated, spotlessly clean. Rooftop pool and bar/restaurant a positive, a lovely escape from the intense heat of the city. Breakfast excellent standard.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first lodging on our SE Asia trip, and the breakfast spoiled us for the rest of our tour: so varied and delicious! We stayed in a family suite that had two rooms in one, one with a king bed and one with two twins, which is a genius idea. The rooftop pool and bar was a great place to unwind after sightseeing, and the restaurant had a delicious dinner with amazing views if Hanoi.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk around. Room was very clean. All staffs were nice and helpful
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Luxurious, modern and clean room. Rooftop hotel bar and pool, as well as a restaurant and spa in the hotel. Staff are very helpful and kind. Had an amazing spa treatment. Location is great as many restaurants and shops close by. Staff helped arrange transpiration to the airport.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were very courteous. Good breakfast selection
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern , well styled hotel which is well maintained. Had Heritage room which was spacious and spotlessly clean. Friendly welcome From staff who are keen to help. Lovely breakfast buffet. Pool area is small but lovely area to relax and cool down
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at this hotel. The rooms are luxurious and very comfortable, and the staff are super cool and welcoming. A special shout out to Chun, who was always very helpful and made the stay even better. The restaurant and room service are top notch, and everything I ordered was excellent. The breakfast here was incredible as well. Overall, it’s a fantastic place to stay and I would definitely come back.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Swimming pool water temperature maintained at a warm level.
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

Hotel property has ventilation problem, small area for so called 5star property, property fits with 3star hotel category. Staff was good, Breakfast good
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location just outside of the old town. Great pool and bar area. The bar man made great cocktails! All of the staff were ultra friendly and helpful. Special mention to Ruby and Lisa in the restaurant, but everyone was so nice. Great breakfast! Had a massage at the spa, which was also great. Can’t fault the hotel. Would definitely stay again and I highly recommend staying here. Thank you.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable. Every staff was kind and helpful. Spa was good, too. I had good time. Special thanks to Mr Chun for being extra attentive in taking care of my inquiry. I would stay here if I come to Hanoi again.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I unfortunately only stayed at this hotel for one night, but it was truly an amazing experience. The staff were exceptional and warm, attentive, and genuinely welcoming. They went above and beyond to make my stay comfortable, which did not go unnoticed. The buffet was also outstanding, with a great variety of delicious options to choose from. Everything was fresh, well-prepared, and exceeded my expectations. I would absolutely stay here again and highly recommend this hotel to anyone looking for excellent service and a memorable stay.
Stayed 1 night in Mar 2026